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Business Profile

New Car Dealers

Don Hattan Dealerships

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Don Hattan Dealerships's headquarters and its corporate-owned locations. To view all corporate locations, see

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Don Hattan Dealerships has 4 locations, listed below.

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    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/30/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/23/2022 I purchased a new truck from Don Hattan ****, Thad **** Helped me with the financing. I was in a hurry to get to work and signed my paperwork, and later when I reviewed all my paperwork with my father I realized that I had purchased $***** in additional products. On 8/27/2022 I returned to the dealership with my father and we discussed the additional products and asked that they be removed and Issued a full refund. My **** shared with us that 2 products could not be refunded because they had been applied already, but could return $*****. Myself, my father, and Mr. **** agreed to this, and I signed and dated a form with this amount, provided by Mr. ****, detailing the $*****. Mr. **** said it would take a couple weeks but that they would credit the $***** back to the loan. The $***** for the other two services would be retained by the dealership and we all agreed that was the best action. To date, I have received $***** back towards the loan and Mr. **** advises that that is all that will be refunded. He also went on to say in a conversation the he did not agree to the $***** that was agreed upon by us all on 8/27/2022.
      Looking back on the transaction, I paid $***** over the MSRP for the vehicle, due to scarcity of product, but then was added products of $***** additionally, and was given a loan of over $****** on a truck with a sticker price of $******. I feel like I was taken advantage of with my time constraint, and am just requesting to the total refund of the money agreed to be returned on 8/27/2022. We all agreed in office, and now he will not hold his end of the agreement. I am still waiting on the additional $***** owed to be applied to my loan, on this date of 9/30/2022.
      Thank you.

      Business Response

      Date: 10/24/2022

      Business Response /* (1000, 5, 2022/10/10) */
      We are sorry for any mis understanding on this transaction. We do our best to go over all products at time of purchase and show value in each of them. While Thad **** is correct we do have cost involved in the two products we will refund the total amount agreed upon. We will issue a check to the bank for the additional $****. It will go out in the mail today and the bank should apply it in the next 7-10 days. We are sorry for the confusion and hope to earn your business in the future.


      Consumer Response /* (2000, 7, 2022/10/10) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      Thank you for the response and quick solution to the issue.

    • Initial Complaint

      Date:09/28/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought my van in September of 2020. Financing sold me a maintenance plan/warranty plan. I was told on my warranty I had 70,000 on top of the 16,000 and some change. Now it just stops at 70,000 miles. I know I should've read it in detail. I trusted the small town dealership. that they were giving me accurate information. next on the maintenance plan I paid $*** for basically four oil changes. When I was told it would cover more. The guy I talked to in financing department said it was $*** per oil change. That adds up to $*** nowhere close to the $*** I paid. That is complete rip off.

      Next, I have a ************* that I ordered from ***************. It's supposed to be here between the 7th and 14th of October. I would like to switch dealerships if possible to complete that purchase. I don't feel it's in my best interest to purchase from you guys again.

      Business Response

      Date: 10/24/2022

      Business Response /* (1000, 5, 2022/09/29) */
      As this is an order unit from ****************** we cannot transfer it to another **** Dealership. As there is no deposit on this ******** from the customer if they do not wish to purchase from our **** Dealership we will not hold them to the transaction and are free to get a ******** from another one.


      Consumer Response /* (3000, 7, 2022/09/29) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      No response on the bad business issue?

    Don Hattan Dealerships is NOT a BBB Accredited Business.

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