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Business Profile

Pet Supplies

DubiaRoaches.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Supplies.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the company will not refund me my money back for the dead bugs they sent me

  • Initial Complaint

    Date:04/18/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An order #********* was purchased for a total of $******** on April 6th 2023. I had received notification that the order was being processed and it would ship out soon. After waiting until April 12th for shipping confirmation my wife emailed the company as nothing has been shipped out. At this point, my bank account had already been charged $******** in which the payment processed and was completed day prior. After reaching out VIA Email, we were told the order was flagged for fraud, and that we immediately needed to send a picture of our identification and a picture of the debit card used for the purchase. This is the first we heard of the fraudulent flag and no one had reached out to us prior. Not only is my money still gone, and we have received no tanks, but now they also want my debit card information again? This sounds like an absolute scam and need immediate assistance.

  • Initial Complaint

    Date:03/31/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account
    Return to account details
    Order #*********
    Placed on December 20, 2022 at 9:22 pm

    Order #*********
    PRODUCT SKU PRICE QUANTITY TOTAL
    Large Mealworms - 100
    Fulfilled December 21, 2022
    Track shipment
    USPS #**********************
    MWL100C $**** 3 $****
    Large Soldier Fly Larvae - 500
    Fulfilled December 21, 2022
    Track shipment
    USPS #**********************
    NGL500C $**** 1 $****
    Large Hornworms - 12ct
    Fulfilled December 21, 2022
    Track shipment
    USPS #**********************
    HWL12C $**** 1 $****
    Subtotal $*****
    Discount
    -$****
    Shipping (USPS 2-3 Day (Estimated)) $****
    Total $*****
    Billing Address
    Payment Status: Paid

    JEFFERY *******
    ****** (*********)
    ** ******* ******, 1st floor back door
    1st floor back door
    ********** ** *****
    ****** ****** 
    Shipping Address
    Fulfillment Status: Fulfilled

    JEFFERY *******
    ****** (*********)
    ** ******* ******, 1st floor back door
    1st floor back door
    ********** ** *****
    ****** ****** 
    Quick links
    Search
    About Us
    Dubia Gives Back
    Reptile Rescues
    Reptile Supplies
    Reptiles For Sale
    Terms of Service
    Privacy Policy
    Shipping Policy
    Dubia.com
    Email: ***********************

    Call/Text: ***** ********

    Website: DubiaRoaches.com

    FAQ: FAQ.DubiaRoaches.com

    Address:

    **** * ******* ** ******** ** *****

  • Initial Complaint

    Date:02/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** ******* *** ******** ******** ******** If you need customer service for something and they don’t want to help, they will just stop responding completely.
    I had bought an, over $***, tank background for my bearded dragon. It arrived with a big rip in it, making it safely unusable. I contacted customer service multiple times with no response. Then posted on ******** where the owner of the company said to message him directly. I did and he never responded.
    I finally got them to respond through texting and they offered me a $** refund and told me to go buy silicone and fix it myself.
    If I wanted to buy silicone I would have just made a background myself!
    I want a full refund or another background shipped to me.

  • Initial Complaint

    Date:12/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order some roaches from this website they sent me the wrong size and refused to fix it because i already mixed in the ones they sent with my other supply and now a week latter they very small roaches they sent are all dead would like my money returned in full not the $* credit they offered me

DubiaRoaches.com is NOT a BBB Accredited Business.

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