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Business Profile

Recreational Vehicles

Camping World Wichita

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recreational Vehicles.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I traded in and purchased a used motor home in May of 2023. The Rv had some safety issues that Camping world agreed to repair. New tires, new windshield and inspect and repair the front end king pins if they are out of specifications for wear. I took it in for an independent inspection and they said it was out of spec and would send a report to camping world. When they sent it they didn't have the same results as I was told. The general manager called me to say we are all good. I told him that I called Freightliner the manufacturer to get the specs and they were different than was Rush Trucking was saying. We argued back and forth on the phone when they agreed to a 2nd inspection. I had to work and I also moved since this was going on. I was able to get it into Freightliner directly for the inspection and some brake warranty work. ******* ****** the service manager had agreed when I was in his office to pay for a 2nd inspection and when I told him I was taking the RV in for it , he said he never said that. They continued to deny they agreed to that. I said I would pay for it myself and if it was out of spec they would pay for the work since that was in our original "owed" agreement I singed at the dealership.
    The inspection showed is very out of spec and needs to be replaced. I also reached out to Camping world corp and they checked with the local dealership. As of 11/15/2023 they said they would not pay for the repairs. This is a violation of their agreement with me. I just want the repairs done so i can move on. This is a very poor business and should be looked into.

    Customer Answer

    Date: 11/28/2023

    Good morning,

     

    Garnder /Camping World corporate has been talking to me about the issues. They have been offering to pay a certain amount which may or may not cover the broken safety issue they put in writing they would have inspected and pay in full if it was out of factory spec causing a serious safety issue.  I am waiting on their corporate office to get back to me with a new offer.  

    This National Company is committing fraud all over the country with hundreds if not thousands of customer.  Please check out the facebook page "camping world sucks"  it is full of customers being taken advantage of and this company lying about repairs etc.  

     

     

  • Initial Complaint

    Date:12/30/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Travel Trailer purchased on 12/16/22. Was informed after signing they did not have the keys. I was promised the keys the following day and agreed to come pick them up. Apon arrival I was told they did not have the keys. They would have them for me the following Monday. No call about the keys on Monday, called on Wednesday and was told they would get them. Arrangements made by the dealer to pick keys up Thursday 12/22, once again when we arrived to get the keys they did not have them. No call to let us know they did not get them. Tuesday 12/27 I was told they are being next day shipped to my location and would be there Wednesday 12/28. The keys have yet to arrive as of 12/30. They have promised me keys 5 different times, two weeks later I still have no keys to the Travel Trailer I purchased.

    Business Response

    Date: 01/17/2023

    Business Response /* (1000, 5, 2023/01/03) */
    January 3, 2023

    RE: Jason ****/BBB Case #*********
    Our Case #: *******

    *************************** ("**********") is in receipt of the above-referenced consumer complaint (the "Complaint") recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.
    ********** confirms that we have spoken to Jason ****. ********** confirms that Management has made contact with Mr. **** and is replacing the door latch with two new keys. To that end we consider this matter closed.
    Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by Jason ****.

    Respectfully,

    **********


    Consumer Response /* (3000, 7, 2023/01/03) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    I do have my keys after 2.5 weeks and 5 missed promise dates. I made two trips to receive keys that they did not have. Only after I filed this claim did they move to actually resolve the issue. It was resolved by the service team and not the sales team. Several fees were charged that should have kept this from happening. Refund on said failed fees should be issued as they failed to do they job paid for by said fees. The sales team closed any internal cases without taking actions, lack of accountability to perform said job. I wasted way more time and energy than anyone should to simply get the keys to my purchase. Travel package fees and administration fees should be refunded.

Camping World Wichita is NOT a BBB Accredited Business.

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