Reviews

Review Details

• Review fromKelly T

  Date: 02/02/2024

  1 star
  He is a scam and will steal your money! He has since then not replied to our calls for the last 10 months. He owes us $5,550. He has changed his name to Mystic Energy Services. Do not do business with this man.

• Review fromMary W

  Date: 01/31/2024

  1 star
  I am retired and live in a log cabin in Kentucky. I paid The Solar Guy much money up front to install solar at the cabin in April 2023. He delayed until September to install it. When my electric company WRECC said he was not qualified to install it, they locked my solar power out. Now it is a day before February 2024 and Solar guy Bure claims he is now certified. Still, WRECC has none of the documents needed and I still have no solar power! Bure will not talk to me at all. I have been paying $140 a month to pay for Solar since April! I need help on this!

• Review fromRobert H

  Date: 01/02/2024

  1 star
  I am writing this review to hopefully warn potential customers before becoming involved with Mystic Energy Services. You will We made a mistake and engaged this company on the recommendation of an acquaintance. If we had done what we usually do, we would have reviewed the BBB website, saw they have a grade of "F," and are not accredited by the Better Business Bureau. We then would have quickly "walked away" from this company and looked elsewhere. There's a lot I could say about this company but will try to hit the high points. I first became concerned when I met separately with the owner and project manager who quoted me different prices on a generator, and made different recommendations about the number and placement of solar panels. We decided to get a generator although learned, on installation day, it was not properly sized for our system. There was another wait of several weeks before the proper generator was delivered. It then took over six months, and repeated appts., for this generator to finally become operational and I still have some questions about it. We paid for the generator at the beginning of this process and our money was tied up during the wait. We expressed our concern about this long delay and requested compensation for this. The owner initially stated he believed compensation was warranted but wanted to talk first with their electric contractor, who he believed shared some responsibility for what happened and should share in providing compensation, We were informed Mystic Energy Services subsequently became involved in a lawsuit against this contractor and never got back to us, as they promised, about compensation. We finally gave up and accepted they are not going to do what they initially said they would do. We can't change that but maybe we can do some good if we share our experience and prevent other potential customers from experiencing a similar fate.

• Review fromwendell w

  Date: 11/19/2023

  1 star
  solar guy took money from me to do my roof and inside work and builded a porch. told me it would me the 2 weeks before they started this was in July if 23 . know one showed up called and he said they would be there the next week. still no one showed up. told him I wanted my down payment back and was told I need to sign I cancellation paper I did and sent it back it stated 21 days from the day it was sent back not counting weekends or holidays .this was on sept 21 and I still haven't got refund

• Review fromSue T

  Date: 10/21/2022

  5 stars

  Sue T

  Date: 10/21/2022

  Very good company to work with! They are the best!

  The Solar Guy

  Date: 08/09/2023

  Thanks Sue, your were awesome as well.