Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have been taking pictures of my campsite telling people to unplug our camper with us in it. Told us to leave knowing that we don't have no place to go at the moment and could care less. Also never missed a payment never late always on time but get talked about like we are trash very poor customer service and poor management. Not like it use too.

  Business Response

  Date: 07/18/2024

  The ********* * ***** family came into our campground on 8/17/2023.

  They left on 7/14/2024 on their own volition. They did not owe rent, but that was their check-out time. We do not owe them any money. No deposits are taken.
  I do have pictures to send because of their living conditions. I have also contacted Child Services with concern ********. They have had numerous notices to clean their area. When they moved in a freezer onto the outside of their camper, which is not permitted, they were asked to get rid of it. They left some of the food just on the ground and left it for the variety of varmints to eat. What a mess we had to clean up before we could mow! When we flooded this spring, we had to move some of it to higher ground. They moved to a different site but left all the mess they had around their site, and we had to clean it up again. Now the site they moved to is in worse shape. The camper has flattened tires; the tarp and tires on top were replaced with new clear plastic and tape. It leaks on top; there's a window missing. 
  We certainly have never asked them or anyone else to unplug their camper, except when they were moving spots. They did it themselves. We have had numerous campers call or come by to tell us about roaches and other things that they left loose to blow about the area. They said the children would beg for food and spend an unusual amount of time in the same bathroom at the bathhouses.
  If any further information is needed, please contact me. My dad, ****** *****, is deceased, and my mother, ******* *****, has turned this over to me. 

  Customer Answer

  Date: 07/20/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  My son never unplugged our camper. The never asked anyone for food because there was always and will be food in our home.the roaches came from the campground because of the trees they never took care of unless it fallen on someone or something in the campground. We never left food out and about and there the ones who told us to leave they have done bothen but lied to use and everyone there. I have not had cps come in our home because there was no need to our kids are taken care of and for the bathroom they gone to there own bathroom and was cornered by someone who the campground refuse to remove after threatening my kids harm the night it happened I was at the front office left a note for it to never be solved. The worse campground I have been too and I have been there when ****** ***** was alive and it was so much safer then. I have people who seen and witnessed what they have done to us and our home and kids.
  
  Sincerely,
  
  
  
  ********* *****