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Business Profile

New Car Dealers

Marshall Ford

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yesterday I was approved for a vehicle and today I go to pick it up and all of a sudden I'm not approved for it after I put insurance on it as described.

    Business Response

    Date: 01/08/2025

    *** ****** was never approved for a vehicle.  He is a 530 credit score.  Our sales person informed ******* that he would need a cosigner.  ******* brought a cosigner and his cosigner was a 470 credit score.  These profiles would not qualify him to purchase the truck he wanted.

  • Initial Complaint

    Date:11/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vehicle 8/21/2023. At the time of sale i was sold ceramic coating for the vehicle, $2495. I was told someone would call me in a couple of weeks to schedule the procedure. It has been almost 3 months. I have sent 4 emails and get the response; "I received your inquiry about additional info from our dealership. I will be following up with you soon. ***** ********" There has not been any follow up. I have called twice, "no one is available to speed with you; but your call will be returned as soon as possible" No return phone call.
    I had wanted to pay cash but the dealership asked me not to do that. They get more money if I finance the vehicle for at least 6 months. As we were going over the paperwork i said I didn't want gap insurance. Since I had the cash; I didn't want the extra expense of additional insurance. He tried to tell me that everyone had to buy gap insurance. I told me again that i didn't want it; declined or refused or what ever the proper term might be. He said OK. I thought that meant he was taking it off but when i got home and was going over the paperwork I was charged $1000 for gap insurance. This is $3495 that I charged but never wanted or received.
    I also bought a service agreement for $3595. Given the issues I have had with no returned phone calls or emails; I don't want to use this dealership for service for the vehicle. I don't feel like I can trust them to be honest or timely. I would like the ceramic coating and gap insurance refunded. I would be glad to transfer the service agreement to a different dealership.

Marshall Ford is NOT a BBB Accredited Business.

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