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Business Profile

Magazine Sales

Folk Magazine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Sales.

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Did not deliver goods and has blocked incoming communications from customers. This is the third time this has happened.

  • Initial Complaint

    Date:01/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not ever receive my WaltonCreek candle order ***** and was charged around $40 on June 2nd 2023. I've replied to their email multiple times in the last few months and haven't heard back from them. I have never received a refund.

  • Initial Complaint

    Date:12/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of order: June 27th 2023
    Order * **** $90USD

    Followed up via email on:
    August 4th
    September 20th
    October 3rd
    October 5th
    December 7th

    Emails reached out to:
    *******************
    *********************** *************************  Followed up via Instagram (************** messages:
    September 25th
    October 5th (Voice Call)
    November 30th


    All to no avail. Have not returned my calls or emails and direct messages. I have even left comments asking for a follow up with no answers.

  • Initial Complaint

    Date:12/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 4, 2023 I placed an order ***** for five back-issue magazines and after sending repeated emails asking for the status of my order, I have gotten no replies. I have used three different emails for *** *****, ****** ***** *** **** ******** but gotten no response from any of them. The advertisements have been on their website and through their emails and on their social networks like Facebook and Instagram. Ben has said they are closing and we are to let them know of undelivered orders. I have written over 10 emails.

    On Thu, Oct 19, 2023 at 2:38?PM FOLK wrote:

    IF YOU HAVE EMAILED SINCE THURSDAY 9/14 AND HAVE YET TO HEAR BACK, YOU WILL GET A RESPONSE BY SUNDAY EVENING. WE ARE ADDRESSING EACH EMAIL AS QUICKLY AS POSSIBLE.

    We had hoped to wrap this up back in June, but the timing wasn't right, it took longer than expected to tie up all the ends. We write tonight to say we have finally reached the end of tiding up and we need your help to finish strong over the next three days.
    We write you a simple and direct message… FOLK is ending it’s print run after 12 years and closing up the online shop. In the closing process we are wanting to ensure that ALL past customers received what they ordered over the years, and received quality goods. If at any point in the past 12 years you’ve ordered anything from FOLK that you didn’t receive or wasn’t received in good condition please respond to this email.
    IF YOU HAVE ANY UNDELIVERED ORDERS OR FULFILLMENT ISSUES PLEASE RESPOND TO THIS EMAIL. WE MUST ADDRESS THOSE ISSUES.
    Thank you for your support over the years. This email was sent to you because you are a past FOLK customer. You will receive this email three times over the following week as we work to ensure all unfinished orders are completed. Responses must be made on/by September 15, 2023. After that date this email address will no longer be active and we will take the final steps to close FOLK’s online shop and print production.





  • Initial Complaint

    Date:11/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a sweatshirt on September 15th because they were having a sale. They were forward in saying that shipping times were slow and they are a small company. I realized in October that I was never given a shipping number or a notification that my purchase had been shipped. I have followed up with them on October 4th, November 12, and November 25 via email to ************************ ************************** and their portal for questions/help on their website. In my last email I have just asked for a refund at this point.

  • Initial Complaint

    Date:11/21/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order place on May 29th, 2023 for some jam and shirts. They reached out to me to inform me that one of the t-shirts was out of stock and if I would like a replacement. I said yes, any shirt will do. However, I have still not received my order and my emails continue to be ignored. I complained to my credit card company and was not able to get a refund because too much time has occurred since my order.

  • Initial Complaint

    Date:09/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for 9 jars of jam on May 15 and the items never shipped. The owner sent emails notifying customers that he was closing up shop and to reply if you had any unresolved orders. I did that—multiple times and from different email addresses (in case one was going to spam) and never heard from the owner. My May 15 order was placed in hopes issues with previous orders were an anomaly (two 2022 orders were missing items, which were never replaced or refunded, totaling around $110). But sadly, my hope was in vain. And it appears I'm not the only customer left with an order and no items.

  • Initial Complaint

    Date:07/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and paid for products over 90 days ago and have responded to multiple emails from them per their direction to do so, if I hadn’t received product to no avail. I have sent messages independently as well-no response. This is poor behavior and I’m so disappointed in their business ethic. He should be embarrassed.

  • Initial Complaint

    Date:05/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made two separate purchases in March 2023 and still have not received my items. I have spoken with the owner and have been promised a refund and promised my items have been mail but have not received refund or items purchased.

  • Initial Complaint

    Date:05/03/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $31.27 on December 30, 2022 for an order and I’ve never received it? It was for 10 years of folks plus one slow living? Order number ***********

Folk Magazine is NOT a BBB Accredited Business.

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