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Business Profile

Cabin rentals

Kozy Haven Log Cabin Rentals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cabin rentals.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a cabin rental for October 13 - 15 with *********** for Kozy Havens. *********** told me that they needed a credit card to secure my reservation and it would not be for payment because I would NOT have to pay until the day I arrived and that Payment was not due until then. *********** also told me that I had until October 8th to cancel this reservation with Kozy Havens without being charged a fee.
    Kozy Havens kept harassing for payment by email and by phone so I decided that I would cancel my reservation with them because it was not what I agreed to with ***********. So I emailed them om September 12,2022 stating that I no longer needed the rental. Once they received my email, I no longer heard from them until October 14. I tried to send them another email but it would not go through because Kozy Havens Blocked me so that I could not send anything to them. Which told me that they received my email that I was canceling and they were upset that I canceled. She called me on October 15th while I was attending a wedding to tell me that she took money from my credit card in which I NEVER gave to them or Authorized them to take. She stated that they are tired of people reserving then canceling so they decided to START charging for canceling. Which meant starting with me! She made up a so call contract to that effect and sent it to my bank. I NEVER seen it or agreed to it until my bank sent me a copy. It was Not in my agreement with bookin.com. I also told her that my emails are no longer going through to Kozy Havens and she said she knew and they won't either which told me that they blocked me. (Not very good Business Ethics). They took money from me that I did not autherize or agree to.
    I Canceled this Reservation way before the due date so there was No Reason that they had the right to take money from my Credit Card that I only gave to hold my reservation.
    I would like a Full Refund, plus and interest or Fees that occur on my credit card.

Kozy Haven Log Cabin Rentals is NOT a BBB Accredited Business.

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