Complaints

This profile includes complaints for OrthoCincy Orthopaedics & Sports Medicine's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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OrthoCincy Orthopaedics & Sports Medicine has 15 locations, listed below.

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• 

  OrthoCincy Orthopaedics & Sports Medicine

  560 South Loop Road Edgewood, KY 41017

• 

  OrthoCincy Orthopaedics & Sports Medicine

  560 South Loop Road Crescent Spgs, KY 41017

• 

  OrthoCincy Orthopaedics & Sports Medicine

  7798 Discovery Drive West Chester, OH 45069

• 

  OrthoCincy Orthopaedics & Sports Medicine

  4355 Ferguson Drive, Suite 200 Cincinnati, OH 45245

• 

  OrthoCincy Orthopaedics & Sports Medicine

  525 Alexandria Pike Southgate, KY 41071-3290

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ******** as my primary insurance and **** ******** as secondary insurance. I am is what is called a Qualified ******** Beneficiary. I saw Dr. D******** last week and his office scheduled an injection in my back. I received a call today that they were canceling the injection as their Kentucky office doesn't accept **** ********. It is aFederal law for a doctor that doesn't take ******** has to accept ******** as full payment. This is an agreement that doctors sign to bill ********. I called the billing office and the woman there said that she understood that a QMB was only to pay ******** premiums and never heard that doctors that didn't accept ******** had to accept ******** as full payment. She transferred me to a number that never answered the phone. A big problem at Orthocincy!

  Business Response

  Date: 08/25/2023

  08/24/2023
  
  BBB
  1 E. 4th,
  Suite 600
  Cincinnati, OH
  45202
  
  Re:  ********
  
  We are in receipt of
  complaint ********.  We attempted to
  speak with the patient regarding the complaint on 08/23/2023.  The patient ended the call before we could
  review her complaint.  We were successful
  in speaking with the daughter.   The
  patient was initially referred to other providers but they would not return her
  calls or gave her the “run around”.  The
  patient does have a secondary plan that Dr. D********* is not in network for
  and she was simply requested to schedule an appointment to be seen by a
  provider within OrthoCincy that is in network with her insurance.   For patient satisfaction purposes, the
  patient was rescheduled with Dr. D********* for the same date/time.  OrthoCincy has contacted the patient numerous
  time to confirm the appointment.  To
  date, she has not returned any of our phone calls.
  
  Please note, the
  patient has never been billed from OrthoCincy. 
  We have accepted what her insurance has paid for services rendered.  OrthoCincy is compliant with all billing
  requirements.
  
  Should you need
  further information, please feel free to contact the office.
  
  Thank you,
  
  Janie O******
  COO
  ###-###-####
  

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After having asked for permission to keep my phone so that I could alert my GF (who was my post-op ride) as to the exact time I went to the theatre for surgery so she could be aware of when she should return, I was not given my phone back for almost a week. They were rude, nasty and dismissive of my GF who was trying to recover my phone immediately after surgery, from the time I was wheeled out to the car until they wouldn’t speak to her anymore. They talked down to her, lied (saying she had the phone and lost it) and were just overall very self-important and many less kind words I will gloss over here. As far as the surgery, a week later I am doing well. But it was not easy being hobbled without a phone. I wonder what would happen to most people without their phones, just a in general. Loss of employment, difficulty in coordination. All my passwords were on my phone so I was having trouble doing little things like banking and oh yes following up with my doctors about my surgery!

  Business Response

  Date: 09/13/2022

  I personally called the patient and informed him that the surgery was at *** ********* Hospital not OrthoCincy Orthopaedics & Sports Medicine.   OrthoCincy is a medical practice not a hospital.   He stated he would correct the statement on BBB.  I did contact *** ********* Hospital and informed them of the complaint.  They stated that they would contact the patient to correct the issue.

   

  JoAnn M. R***

  Customer Answer

  Date: 09/15/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this is not really a resolution but a shifting of the blame. You can say, "It wasn't out organization that did this." but it is your organization that has decided to engage in business practices in such a way as to have an environment where blame is nebulous and for what reason that is, I do not know. A non-profit hospital allowing a for-profit organization to operate in their facility. Does that seem shady? Yeah. Is it related to my complaint? I would say only tangentially. But the fact that my loved ones had to call around and get the run around from both organizations while I was incapacitated still leaves a bad taste in my mouth. I think we are all just about done being fucked over by the intentionally obtuse corporatist scum.

  I am choosing to call the issue resolved because at the very least, the people I had contact with at OrthoCincy SAY they care and SAY they will troubleshoot to make this not happen to other people. The person who called me was attentive as was PA Matt G***e (sp?). So, I will be copy and pasting my complaint and resubmitting it to reflect that apparently the party at fault is *** *********, although it still pisses me off that this little forum is all I get for airing my grievances and you have all disrespected my time in a way I don't think I will let go of anytime soon.

  
  
  
  Regards,
  
  
  
  ****** *****