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Business Profile

Billing Services

Hardin Billing Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Billing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hardin Billing Service is saying that I owe them money on two different accounts:

    01/11/2020 Moved out of the house on *** ****** ****** *****, Radcliff, KY and (Moved to Tennessee)

    First account number given is: *****
    Second account number given on the website is: **** (I am not sure what account is correct for the address she lived at).

    The website says I owe $1390.60 (*****)
    The website says I owe $1337.26 (****)

    Not only is the problem from almost 5 years ago, but they are also saying I have 2 accounts; that is not true.
    The other problem is how they unprofessionally speak to you in a business letter.

  • Initial Complaint

    Date:03/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/22/24 no garbage picked up, notified the company on the following MOnday, said they would send someone out to get it they didn't. 3/26/24 called back asked to speak to a manager said he would have them pick up 3/27/24, no one picked up my garbage. This happens frequently, asked the manager why we are not getting a refund because they are supposed to pick up garbage weekly, he stated " we don;t have to pick up your garbage weekly" He was very rude and offered to solution to the problems, just added to it and our frustration, in the past they would make up excuses, oh out trucks were down or we had. alot of staff call out and were short handed not this guy and he never gave his name.

Hardin Billing Service is NOT a BBB Accredited Business.

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