Reviews

Review Details

• Review fromKenny L

  Date: 01/04/2023

  1 star
  Plumber dry fired new water heater told I had a electrical problem which cost 450$ plus parts did not have a electrical problem plumber replaced both heating elements and thermostat has worked since he was in a hurry and did not let the water heater to fill with water before turning the electricity on terrible

• Review fromJoyce P

  Date: 11/22/2022

  1 star
  Kyle came out to install my shades and blinds. He drilled 15 holes in my newly remodeled bulkhead and said he would have to come back in two weeks and try something else and I would have to pay extra. He was going to take a piece of the blind with him and I told him I would have my handyman do it and he threw the piece on the counter. He left all of the wrapping from the other three on my couch, dust was everywhere where he drilled as well as fingerprints on the trim and wall. Horrible experience and can’t believe they have someone like him working for their company.

• Review fromGayle D

  Date: 11/12/2022

  1 star
  They split my new cabinet trying to install a dishwasher. They haven’t done anything about it and my cabinet can’t take much more of the stress of an appliance being stable only on one side. Would never buy at ***** again if this is my only option for an installation. They wanted me to have the man that damage the cabinet repair it. So he is a jack of all trades?? He was more interested in his next job then ours that’s why this happened!

• Review fromMike M

  Date: 11/07/2022

  5 stars
  Calen Crowder installed a dishwasher and a microwave. He did excellent work. I was very impressed with Calen's professionalism, as well as the quality of the work. He took pride in his work and did a nice job cleaning up after the jobs were finished.

• Review fromHal K

  Date: 10/20/2022

  1 star
  ***** scheduled them to come out and measure for blinds. On the scheduled date Crume called with one hour notice and said they would not make it. Thanks - a day lost waiting for you folks. Next they tried to reschedule for 11 more days out. ***** had said it would be likely be "same week." This is pushing it to three weeks and I've lost hope they will show up when they propose 11 days from now. So....I fired them. It's back to ***** for a different installer.

• Review fromLLOYD B

  Date: 09/29/2022

  5 stars

  LLOYD B

  Date: 09/29/2022

  Yesterday, 9/28/22 we had Jeff, and 2 0ther installers, come to our home and install new windows we purchased at Lowes and usually, don't bother to follow up with any kind of report but this time, with the kind of service my wife and I received and the men that their company sent into our home I had to send this to you and maybe others that read this will have the same kind of service and call their company to improve what ever their home requires and see them leave you with a smile of pride with the service that they provided .There is no greater praise we can give Lowes than many thanks for their products and the company they proudly use to install them.

  Crume Installations

  Date: 09/30/2022

  Hi! Thank you for taking time out of your day to provide positive feedback! At Crume we greatly appreciate any feedback but of course the positive is always the best! We look forward to servicing you in further Lowes purchases and installations and will be sure to communicate this experience to the management team!

• Review fromJ. S.

  Date: 09/21/2022

  1 star

  J. S.

  Date: 09/21/2022

  Crume was scheduled to install a storm door between 10am-2pm yesterday. My wife took off of work so the tech could gain access to the house for the installation. Called my wife @ 2pm and asked if anyone ever showed up, she said no. Called Crume and spoke with their rep @ 2:08pm and asked what happened. She told me the tech said nobody was home and nobody answered the phone @ 1:48pm. Needless to say, yes, my wife was home, and I never received a phone call. So, I asked why the tech couldn't just turn around and install the door. It was 20 minutes from the time the tech said we weren't home and when I was talking to the rep. They said the tech was already on another job. In 20 minutes? They couldn't have been out of my neighborhood in 20 minutes. Buyer beware, Lowe's only uses Crume in Kentuckiana area for installs. They are unreliable and unappreciative to the customers. I will purposely buy doors from someone other than Lowe's to stay away from Crume.

  Crume Installations

  Date: 09/22/2022

  Hey there, We apologize for this inconvenience however there seems to be some misunderstandings regarding the schedule time. Crume has documented confirmation of your appointment for an arrival time anywhere between 10a-1pm on 9/20/2022, not 2pm. The installer attempted to call your primary contact number beginning with an 812 area code at 11:49am, not 1:48pm. The installer also approached your home and knocked on the door and again, no answer. When the phone call was made to the installer asking to turn around, you are correct, they were on their way to the next appointment. Unfortunately we see that you did refund this storm door due to this misunderstanding. If you would like to discuss this issue in depth, please call our office at 502-265-5789 and ask for a manager regarding your experience. You may also reach out to [email protected] if you prefer email communication. Once again, we do apologize for this misunderstanding.

  J. S.

  Date: 09/22/2022

  Again, I never received a phone call. There was someone home all day. Yes, I did cancel the purchase and install of the door. Minus a 20% restock fee and the fee to measure for the door. Either way, as long as you operate that way and do all of the installs for Lowe’s, I will purchase from somewhere else for my properties.