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Business Profile

Oxygen Therapy

J & L Home Medical Equipment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oxygen Therapy.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/31/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After spinal surgery at Georgetown Community hospital, while I was still drugged, hospital staff issued a rollator to me before I left and had me sign for it even though I never requested it. Months later, J & L sent me a bill for the device. I called and told them I didn't request it and that they should come and pick it up which they did. However they continue to send me bills.

    Business Response

    Date: 08/31/2022

    I have all the paperwork showing the patient wanted the equipment and Recieved it. It is a purchased item. The hospital also has a form the patient signed stating what DME company he wanted to use for the equipment.  

    the patient said that he never used the equipment but it was obviously used and we cannot re sell something in that condition. Therefore we cannot issue a return. The patient said for us to throw it away. All of this is well documented in his chart. 

    the only choice I would have is to let him have it free and we cannot do that. 

    please advise we have already discussed this with the patient as well. 

    if I need to send the documents I can. 

J & L Home Medical Equipment is NOT a BBB Accredited Business.

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