We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Art Supplies

Easy 123 Art, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Art Supplies.

Complaints

This profile includes complaints for Easy 123 Art, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Easy 123 Art, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/09/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made two purchases from this company. The first was on July 23, 2022 for $240 dollars and the second was August 13 for $393 dollars. I have purchased from them many times in the past and it has taken a long time to get merchandise but they would respond when I emailed. I have been trying for over a month to see why my items have not shipped since it says they have finished processing.

    • Initial Complaint

      Date:10/31/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed order #***** on August 27, 2022 for custom paint-by-number kit and paid $47 via ******* Received order acknowledgment, but to date no product and no response to emails via web site, the only means of contact. I have ordered several times from this company before and been satisfied, though delivery is always very slow. This time I want a refund and will no longer do business with this company.

    • Initial Complaint

      Date:10/05/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered item and received confirmation. Next email from them said the order had processed and I would receive text when it was shipped. It has been a month since that notification and Ihaven’t heard from them. I have sent numerous messages to them but they do not respond. There is no number to call.

    • Initial Complaint

      Date:09/28/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a paint by number kit form Easy123Art on 8/2/2022. My credit card was immediately processed for $67.00 and I received an immediate response that my order had been received and processed via order #94714. I have not yet received even though the web site states within 2 weeks. I sent a complaint to the company via email to [email protected] and replied to the email received ([email protected]) on 9/22. Their form on their website to contact them does not work. I desire a status update and the product within the next 2 weeks. If not, I want my credit card reimbursed for the $67.00.

    • Initial Complaint

      Date:08/24/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a custom paint by number piece on 8-17-22. Paid $67 for the kit & received an email on the same day my order was placed. The email read that order had been processed and I was even given an order number (order #*****) I have not yet received my order. There is no form of package tracking or company contact. The only "contact us" page provides is a form to fill out that gets you nowhere. Additionally, when I tried to login to my account, my email address was not recognized as a user. I've attempted multiple times to contact the company and have gotten nowhere. Typically I'd be far more patient with ordering and receiving something customized, however finding the reviews and now knowing multiple people were being scammed caused me to try to take action sooner. Overall, very disappointing. I'm hoping there is something BBB can do considering this is not rare with Easy123Art.

    • Initial Complaint

      Date:08/15/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two paint-by-number kits from Easy 123 Art online on July 19, 2022 in the amount of $62.00. I received an acknowledgement of my credit card purchase and was informed that orders are usually shipped within 7-10 days, but I have received nothing. I have sent four email inquiries to the company using the reply function to that initial confirmation, as well as to the service center and through the Help function of the website, with no reply to any of them. I searched the company and see that the BBB has had numerous similar complaints so I am adding mine to them. I have informed my credit card company of this problem and am awaiting their response. I appreciate any information you can provide. (The company website appears legitimate and they took my payment almost immediately. I am afraid they are continuing to scam people.)
      Thank you for your attention to this matter.

    Easy 123 Art, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.