Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased this training program and are highly disappointed in what we received. After doing research, we now realize there is no place to leave a review for her business, probably because there are a lot of unhappy people. We have talked to one of her representatives expressing our disappointment and have sent several emails that have not received any response. Here are some of our complaints:
  - We were told there would be a training portal. There is a training portal but it is very unorganized, many of the videos are outdated and we have spent many hours trying to work out way around the chaos.
  - We were told we would have an opportunity to join weekly training calls. These are available but we have waited 2-3 hours on a call to get a simple question answered. That was not explained during the sales call.
  - The cost of putting my team through this program has been 4 times more than expected simply because of the unnecessary length of the videos and the calls.
  - I have reached out to the company several times and our issues have not been addressed nor have they been resolved.
  - The amount we paid for this course was definitely not worth the amount she is charging. It feels like a bait and switch.

  Business Response

  Date: 02/19/2025

  I have never personally heard anything you have been dissatisfied with. I searched our support email, and have only seen the following attached email in our inbox. You seem to be upset that you paid your team to attend the first onboarding call. Those costs are not an "expense of the program" as your entire team does not have to participate. You choose to have them there. We do those calls to ensure everyone know all the details of the program, and make clear the things you are claiming you were unaware of when you enrolled. Regarding the calls - we have 4 calls every week. We never instructed your entire team to attend. You mentioned the video training portal, which was "confusing". It is laid out with “Getting Started, Program Pillars, Resource Library” and more, but we explain the path to take on the onboarding calls. The 6 bonus onboarding calls you get access to is to create your personalized program path, as it is different for every person. You attended a few of those calls, and we discussed your specific path, but that was it. This is not a course, it's a coaching program, which means the live calls are there for anything you are struggling with. My goal is to get everyone the help they need. We also have a pre-call questionnaire that you fill out before calls, which I respond to so that you either do not have to attend if your quesiton is answered, or so that you can have priority assistance on the calls. You never filled one out. We have a facebook group for questions. You asked one question ever. Ultimately, you cannot get help if you do not participate. You cannot get answers if you don't ask them. We have multiple formats in which you can get support, which you chose not to use. We also have written guides and step by step screenshot documentation and checklists that are provided throughout the portal. Had you ever shared any of these things with us, we would have addressed them.
  
  
  

  Customer Answer

  Date: 02/20/2025

  
  
  Complaint: ********
  
  There was a phone call with Taks Larena from your team on December 17th that was followed up by an email attached. 

  Then another email went out to your team on December 31st. A response was provided by your team but there was no response to our email on January 3rd. 
  

  In have more screenshots from communications if you would like to see them. 

  All of these times we expressed our concerns but they were never addressed. Both times we received a response it was recommended that we voice our concerns to you on a public call which I expressed several times that we are not comfortable with. 
  

  Screen shots are attached. I do see a lot of great things about the program but did not know how else to move forward without any other way to reach out besides a phone call with 30 other businesses listening. 
  

  I understand that this is a coaching program and that is why we signed up. My point was that the format is not good for a team of 5 people trying to learn as an agency because there is a lot of waiting to get coached. It would be way more respectful of our time and money if we could schedule a 15 minute session instead of having to sit there and listen to a bunch of things that don’t pertain to our business. 

  At this point I’m just ready to move on. There has been so much time and money wasted on our end trying to figure everything out. I am really bummed because I do see the value of what you have to offer and know that you have a ton of knowledge. 

  ***** ******

• Initial Complaint

  Date:11/12/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Allie Bloyd Media regarding a mentorship program that did not meet expectations set during the sales process. I believe the business engaged in misleading sales tactics, and I seek your assistance in obtaining a refund.
  
  Background:
  In August of this year, during a sales call with Allie Bloyd Media, I was assured the mentorship would provide clear guidance on CRM automations and paid advertising to generate leads and customers, allowing me to generate revenue within a couple of months. This timeline was crucial to my decision to enroll, as I had left my full-time job to focus on building my business.
  
  Problem:
  After joining, I discovered the program deviated from what was promised. Instead of focusing on automations and ads, I was told to secure a client independently, even if it meant offering free work—an approach never mentioned during the sales call, causing significant delays.
  
  My Efforts:
  Despite the unexpected change, I put substantial effort into the program, sending nearly 1,500 outreach emails to potential clients (martial arts schools was suggested). However, this strategy did not yield any responses. The focus on preliminary steps rather than actionable CRM and ad strategies as discussed has not aligned with my needs or the expected timeline.
  
  Request for Refund:
  Given the misalignment between the program’s content and the expectations set, I feel I was misled. I have requested a refund directly from Allie Bloyd Media on 11/6/24 but received no response. I am seeking your assistance in resolving this matter and obtaining a full refund.

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clicked on ad that was content gated, meaning you have to exchange information to get the source material. In this case it was a cash transaction to buy in her $47 Master Class. However upon purchasing the class there was no receipt and or instructions on how to get access and was immediately sent to buy another plan that was about $247. There is no obvious back button and or decline button, everything highlighted is to manipulate the buyer to say yes to buy the $247 class. I was immediately charged for the $247 along with the $47. When there was no intention to buy the $247 plan.
  
  Once I got access to the initial course I bought I noticed that they’re reselling free items on ******* that is accessible to everyone for free and they’re selling it making it seem it’s exclusive and that you need purchase this content. It’s infuriating to see free items that I found on ******* and paying for them being tricked. The content is the speaker talking which is ***** ***** but it’s branded by another 3rd party Social Media Examiner that provides free videos on *******.
  
  The business and ******* channel Social Media Examiner is not mentioned at all when purchasing or in the ads. So when I saw this I got upset because I already watch Social Media examiner.
  
  They’re taking advantage of small business owners because that is who they’re targeted.
  
  They are in process of refunding me the $297 . Afterwards I reached out to support and confronted them about what concerned me and all they did was laugh at me and said it’s ok to sell free videos as their own content.
  
  To retaliate the business then removed my access to what I had paid for initially for the $47 class and refunded me the money.
  
  This is unfair and unethical.