We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Food Manufacturers

J. M. Smucker Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Manufacturers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Jiff because there peanut butter replacement coupons expired
    before the company got the typoe and size in to the grocery stores in my area. The rep emailed me back asked for a picture of them and I sent that
    4 times she has not returned my email or wont respond.

    Business Response

    Date: 07/31/2023

    We take all
    consumer concerns seriously and always act in good faith to come to a
    satisfactory resolution. With regard to this matter, as background, on August 4th,
    2022, a total of eight high value coupons were mailed to *** ****** to replace
    his Jif® Peanut Butter. Please note that this included coupons incremental to
    the value of his product in recognition of the inconvenience he suggested.
    Based on our tracking, it appears *** ****** used five of these coupons before
    the expiration date. While we do not show receipt of the pictures requested, we
    are mailing three additional coupons to *** ****** which should be received
    within the next 10 days. 

  • Initial Complaint

    Date:03/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Jif peanut butter went on Recall last summer and we had some of the recalled product. we filled and submitted all the necessary forms and received a response that we were going to get a coupon to reimburse use for the cost of the product that we had to throw out because of the salmonella outbreak last May- June 2022.
    We never received any compensation for the products we purchased and had to throw out. We have sent the company several emails but have gotten no response after the intial response in which they said they would be sending our refund.

    I have enclosed our only correspondence and we could not reach anyone by phone.

    Business Response

    Date: 03/24/2023

    We are committed
    to supporting consumers who have product impacted by the voluntary recall
    initiated on select Jif® products. Unfortunately, the emails replied to by the consumer
    was an unmonitored email box. We apologize for the delay in reimbursement and
    are mailing high value product coupons to replace her impacted Peanut Butter and
    which she should receive within the next 7 to 10 days. 

J. M. Smucker Company is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.