Reviews

Review Details

• Review fromJeff B

  Date: 07/23/2022

  2 stars

  Jeff B

  Date: 07/23/2022

  There is a reason buds gun shop only has 3 of 5 stars. Because they deserve it!! Slow like sears and robach. Catologe. A week to clear payment. A week to ship. Then a week to deliver. Three weeks minunm. If you wanna spend thousands and be treated as second class. Buy at buds.
  

  Bud's Gun Shop.com

  Date: 07/25/2022

  We are very sorry to hear you are unhappy with your experience. We do process all of our orders to ensure they can ship out as quickly as possible. However, due to the processing that is required, we do advise that our standard processing time frame is 3-7 business days for an order to process and ship out from the order date. After reviewing this order I do show that it is currently on the 7th business day of the processing time frame. As for the payment processing time frame this order was paid with an electronic check which does take 5 business days to fully clear and for the funds to be received by us. This process, however, does not delay an order as it does begin processing as soon as the order has been placed. This means that the 5 business days for the payment to process are included in the 3-7 business days for processing the order. If there are any questions about the payment method or order status please feel free to contact us again at any time, we are always happy to assist in any way that we can.

• Review fromDavid G

  Date: 07/14/2022

  1 star

  David G

  Date: 07/14/2022

  Can’t give zero stars unfortunately! Ordered a rifle, came missing a mag, contacted “support “ they did not care. Ordered replacement mags, they canceled my order. Ordered ammo, 7 boxes, received 6. Contacted “support “ they did not care. Paid for “Team Buds” membership, what a waste!! Someone else gets all my future business. Nice job ripping off a substitute teacher guys! KARMA
  

  Bud's Gun Shop.com

  Date: 07/18/2022

  We are very sorry for any inconvenience and we would be happy to assist with any issues. After reviewing the account I do show that we were contacted in regards to the missing ammunition and we were awaiting a follow-up email so that we can submit a claim for the missing item. In order for the claim to be submitted, we would need photos of the packaging and the items that were received which was requested on 7/11 through our LiveChat. At this time we have not received those photos, but once we do we will be happy to begin the claim for the missing item so that we can assist.
  In regards to the magazine, I do not show any contacts that were received regarding a missing magazine from one of the orders but we would also be happy to do what we can to assist in those cases as long as the transfer has not been completed for the firearm. I was able to check the magazine order that was mentioned and that was canceled due to an inventory error, the items were unfortunately out of stock and were unavailable.
  Again, we are very sorry for any inconvenience and we would be happy to assist with any issues. Feel free to contact us via our LiveChat program, we are available Monday - Saturday from 9 AM - 8 PM EST.

• Review fromRick L

  Date: 07/14/2022

  1 star

  Rick L

  Date: 07/14/2022

  Worst customer service of all the online firearm retailers I've dealt with; took 10 days to process my order, then, without explanation they canceled the order, and took another 5 days to refund my $. I ordered the same firearm from gunbroker and had it in 2 days. Caveat Emptor
  

  Bud's Gun Shop.com

  Date: 07/18/2022

  After reviewing this order I do show that we were attempting to reach out to the customer after the order was placed as we needed to confirm some of the information before it could begin processing. Once we were able to confirm with the customer the order and payment began processing. However, since this order was paid with an electronic check it does take 5 business days for the fund transfer to complete. On the 4th business of the payment processing we were contacted by the customer and after advising that the payment was processing and would need a bit more time to clear before the order can move into shipping the customer stated they would perform a chargeback if it was not shipped out right away. Since we could not do so as the payment was still clearing the order was canceled and once the payment did clear a full refund was issued. As with the deposit to us, it does take 5 business days for the fund transfer to complete once it is initiated for the funds to show back in the customer's account.