Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If you are reading this than you looking at complaints or you got scam by bud's gun shop on your item, the order you were expect the item wasn't the right one or didn't match what on their website. So, mine was I order the pistol and the pictures they had it on with description didn't match after receiving from FFL I called buds customer explain and they wanted me to send pictures I send everything even the picture that shows what I order pictures and pictures what I received. They came back said that the manufactory sent the right pistol that shows the descriptions but not the one picture on website BUDS. So now they are misleading and false advertising for pictures and descriptions of their website are not matching what I received and they will not take responsible and do right thing so all the complaints we see in BBB site we need to spread the word and all the complaints on social media to make sure everyone is aware what kind of business they dealing with we need start somewhere and stand up to business that treat their customer wrong . Put them out business because these people are scammers and just want your money no quality service. So, make sure you don't order any firearms from this company because you will be taken a chance on getting the wrong item. They will not fix or exchange the firearm, so you stuck with it so be aware don't spend too much on the item.

  

  Business Response

  Date: 03/19/2025

  We are very sorry to hear that the customer was unhappy with their firearm.  We are always happy to assist whenever there is an issue with a firearm, so long as the firearm has not been transferred and it is left with the FFL dealer.  With every order we will always advise customers to inspect the firearm at the FFL before accepting the transfer and if there are any questions or concerns to not accept the transfer and leave the item with the dealer and contact us for assistance.  The reason we advise this is because once the transfer is processed the firearm becomes used, even if it has not been fired, which can limit what options we have to assist.  In this case, we reached out to the FFL to confirm that our listing was correct but that they have two versions of this firearm and that they have all the same identifying information, so we would not be able to separate the items in our inventory.  When speaking to the manufacturer, they also informed us that they would be happy to see what options they would have to help the customer with the item.  At this time we are waiting for the follow-up to let us, and the customer, know what options are available so that we can provide further assistance.

• Initial Complaint

  Date:03/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made two purchases from this company on 3/1/25 and 3/2/25, for a total of $3060. I was informed on 3/3/25 that they did not have the items they sold me. However, they still completed my ACH payment for $3060 and it was taken from my account/processed on 3/4/28. Today has been two full weeks since then, and they still will not refund my $3060. Their staff told me it would only take 5 business days after my payment cleared for them to refund me. We are on day 10 now! Where is my refund?! Why are you selling items you do not have and not refunding your customers?!

  

  Business Response

  Date: 03/18/2025

  We apologize for any inconvenience.  For electronic check payments, or ACH, it takes 5 business days for the fund transfer to complete.  The payment process started when the order was first submitted, which is why we were unable to void the payment once we became aware of the listing error.  Once the funds cleared into our account, which happened on 3/10, the order went to our financing department and we issued a full refund on 3/11 and emailed the customer that the refund was processed.  Today, 3/18, would be the 5th business day since the refund was issued, so the funds should be showing up in the customer's account very soon, depending on how their bank processes the refund.  The process for us issuing the refund is the same as for us processing the payment as the funds have been processed and have left our account, but the transfer of funds would not be completed until the 5th business day.  

• Initial Complaint

  Date:03/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I appreciate higher quality shotguns and have collected for 30 years. I recently ordered a new ******** ***** ********* over/ over shotgun for $2,000 plus change. No one wouldn't expect a "supposed reputable" gun store" not to disclose, divulge that gun it was selling was new 15 year old new stock MANUFACTURED IN 2010?!?!?! That’s a really big oh by the way omission. ******* ******** models well they have made two runs of ***** ********* models the first being circa 2010 and a second run being in 2018 Shot Show Special. Both are discontinued which anyone can look up on ********** With my initial order I sent a picture of the 2018 bottom receiver to make sure that was what I would received. The picture shown was of a 2010 but deceptively two review videos below are of the 2018. While difficult to speak to a person at Bud's, the thread from customer service got contentious, I get a voicemail from "*****" the assistant manager, we go round and round with silly semantics being his position. Bear in mind I sent a very specific picture clearly showing there is no way the two guns could be mistaken. Again the gun was made in 2010. It's not a couple of year old new stock, it's not even 5 year old new stock. IT'S 15 YEAR OLD NEW STOCK. WERE AT AN IMPASS, HE WON'T PUT IT IN WRITING THAT I WILL BE REFUNDED IN FULL- SAYS HE WILL. AT FIRST INSISTED EITHER 25 or 30% RESTOCK FREE PLUS FREIGHT. ONCE THEY HAVE THE GUN BACK ALL I HAVE NO GUARANTEES THEY WILL REFUND MY CARD. His extremely obstinate behavior and attitude leads me to believe it’s going to be a fight, don’t need one. Sad part is I have bought at least a half a dozen or more firearms over the years. I would have bet a dollar to a hundred dollars they would have made this right from previous transactions. Paying todays MSRP for a 15 year old gun is not acceptable,

  

  Business Response

  Date: 03/17/2025

  We are very sorry if there was any confusion with this firearm.  The date listed in the photo is not the date of manufacture; it is model information.  We confirmed with ******** that the firearm the customer received was made in 2024, and we did not receive the firearm until March 2025.  This was verified using the serial number for the firearm, with ******** confirming that the letters in the serial number denote the year of manufacture with 'YW' meaning 2024.  We also do apologize if there was any confusion regarding the firearm itself.  The customer did send a photo asking if the firearm would match that and we did advise the customer that the firearm would not have the same engraving as in the photo he sent and that it would match the photo on our listing.  The customer did receive the firearm and take transfer of the firearm so there would normally be a 20% restocking fee for us to be able to bring that item back, as it would now be considered a used firearm, even if it had not been fired.  We did reach out to the customer to try to explain this but we were unable to reach an understanding.  We did offer the customer the option to return the firearm for a full refund and sent a label the customer could use to return the firearm.   Once the firearm is returned our financing department will be able to process the refund and the customer will receive the refund information via email at that time.

  Customer Answer

  Date: 03/18/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  After calling ******** I do agree with the year of manufacture as 2024. 
  

  BUT what you supplied without disclosing is the gun provided was a Citori ***** ********* “Special Edition”. Not the standard production ***** *********. By omission of “Special Edition” in the description I was expecting model number ********* but rather got ********* which is a price point greatly cheapened gun. Grade II/III wood, no mid bead, with invector plus chocks. The standard ***** ********* has III/IV grade wood, Midas chocks, mid bead, and the new style recoil pad. Advertising the standard grade and send the cheapened grade. 
  

  Go to ********s 2024 catalog, it’s extremely obvious, unethical, and other things I’ll keep to myself .

  Sincerely,
  
  **** ****

  

  Business Response

  Date: 03/18/2025

  We are again very sorry if there was any confusion.  The firearm was advertised as model ********* and did not list any of the features.  Our listing notes that it does have Grade II/II wood, Invector-Plus chokes, and it does not have a mid bead   We apologize again that the item was not what the customer wanted, but the item shipped was exactly as it was advertised.  As noted previously we have agreed to make an exception and take a return on the firearm for a full refund once it has been received.

  Customer Answer

  Date: 03/20/2025

  
  Complaint: ********
  
  Just close this case.
  Both the communication with the BBA and Bud’s Guns has been both a time and effort waste for me, so be it. Not surprising that of 472 reviews on Yelp Bud’s achieved a whopping 2.1 out of 5 which is a 58% DISAPPROVAL RATE, that’s surprisingly impressive high based on my experience. The actual gun I wanted is now out of stock, discontinued, and gone. 
  

  Had Bud’s simply said upfront, I’m sorry, we could have done a much better job of being clear of what I was getting and I had the choice to say yes or no a lot of hard feelings could have been avoided  This was supposed to be a present for my Godson returning from the Middle East and out of the Army, He got a cheapened version of what I wanted for him, he’s gotten nothing from this country he served with honor.  Hell if a minimal credit were offered I would have ordered him stuff to go along with it  He has the gun, just not the one I know he wanted  Thanks for all the semantics *****, you represented Bud’s so well  

   

   

   

  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:03/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/12/25 I purchased 4 cases (600 rounds/ case) of the .556 ammo which was being advertised on their website for $0.13/ per round. I called the next day, 3/13/25, to confirm my purchase and they said yes this is correct. Also noticed that my shipping weight was nearly 65lbs so it added up. I received an email from them around midday stating they had a listing error and that product was out of stock. However in the same paragraph they offered the exact same product for a much higher price! They canceled my order was and my money refunded. Claiming it was a listing error and out of stock then offering same exact product for a higher price is a classic bait and switch. This is unfair business practice and it was simply used to entice customers to their website. I have uploaded pictures of pricing that was advertised as well as cancelation email.

  

  Business Response

  Date: 03/13/2025

  We are very sorry for the inconvenience.  Unfortunately, there was a listing error that did occur with this order.  Due to an issue where two items have the same part ID from the manufacturer, we received a shipment of 150 round boxes but they were linked to the case lot item number which was listed as 600 round boxes.  This meant that the price that was reflected on the site was for the 150 round boxes, not for 600 round cases.  We understand the frustration that this error would have caused so we notified everyone as soon as we became aware of the error and offered the 150 round boxes at a discount, if they were interested, and offered a $25 coupon that customers could use when placing a future order.  We have also issued a full refund due to the listing error.  We apologize again for any inconvenience.

  Customer Answer

  Date: 03/14/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  I might have been born at night but it wasn’t last night. This was false advertising and enticement. You used this “listing mistake” as a form of advertisement that pushed potential customers to your site. Do the right thing and honor the pricing. 
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 03/18/2025

  We apologize again for the inconvenience and we understand the frustration.  Unfortunately, we would not be able to provide the 600 round cases as that was not the inventory that we received.  The error was caused due to the model information for the items being the same which caused the inventory to link to the incorrect item in our system.  This means that the price listed for the item was not for the 600 round boxes but for the 150 round boxes, and we would not be able to complete the order.  As per the terms and conditions which states:
  
  "Our online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions or pictures on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer's credit card or we will return the money."

  In addition to the refund we did also offer a coupon that could be used toward a future order and a reduction in the price per box of the 150 round boxes if the customer was interested in purchasing the item at that quantity.  It was not required to do so if they did not wish to continue knowing that the item was 150 round boxes, and the coupon would remain available for another purchase.

  Customer Answer

  Date: 03/19/2025

  
  Complaint: ********
  
  I am rejecting this response because they are not being honest. 
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a rimfire rifle (tracking number ********) which was shipped on 2/17/25. I order the rifle on my credit card under my name and address. Buds shipped the gun under the name ****** *, In addition, this was changed to the correct name and address and confirmed by email 2/14/25. So, as you can see one billing name and one shipping name This is very unusual in when purchasing a firearm. I called Buds to ask why? they informed me that it was purchased under ******, I asked why it is billed under my name. I asked the lady at customer service to please correct the problem, She then went on to inform me that I would be billed a 25 dollar return fee and then another 25 dollar re shipping fee for an extra 50 dollars. Or she would bill me 25 dollars return plus a 10 percent restocking fee. I would like the 50 dollars refunded as Buds have problem with their electronic ordering as the person paying for the firearm should be the recipient so as to avoid straw purchases.

  

  Business Response

  Date: 02/18/2025

  We are very sorry to hear the customer was unhappy with their order.  Unfortunately, this order appears to have been placed using another customer's account.  We advise our customers not to share accounts to ensure their information is fully secure.  Customers can pay for firearms that are being shipped to other recipients as the FFL would have to process the background check at the time of the transfer.  However, they are only able to transfer it to the customer listed as the account holder, which in this case meant that the customer who paid for the firearm was not the customer who would be able to pick up the firearm as they were not designated as the account holder.  We processed and shipped the order as we received it, and the fees to bring the gun back and reship it out are only in place to cover the costs that would be incurred for having to have the firearm shipped back to us and back out.

  Customer Answer

  Date: 02/19/2025

  
  Complaint: ********
  
  I am rejecting this response because: Ordering a firearm on an account with name A and paying with a credit card name B is a error that the company website should mention is not allowed. Bud's firearms were more than happy to accept payment knowing that the names were different and did not caution against this.  Are Buds stating, that I can enter their facility, buy a firearm and have someone else pay for it for me with a third party credit card? I am sorry this is not procedure.  In summary my complaint is that at no time did the website or any person call to question this discrepancy, this is a error of Bud's, and as a result, I feel that I should be refunded the 50 dollars extra that have been incurred.  In addition, if Bud's check their records, they will see that I have made multiple purchases from them over a period of more than a decade. 
  
  Sincerely,
  
  ******* ***

  

  Business Response

  Date: 02/21/2025

  Again, we apologize if there was any confusion.  As we stated before the issue is not that there was a second name on the order, but that the order was not intended for the account holder.  Had this order been intended for the customer that owned the account there would not have been any issue.  This would be similar to purchasing a gift card as it is paying for a firearm for another customer, or purchasing the item as a gift.  This would mean that the intended customer was the account holder and only they could pick up the firearm and they would have to pass the background check to do so.  The issue would arise only if the person picking up the firearm was someone else, which is why this order could not be completed.  Unfortunately, instead of creating their own account, the customer used another person's account and rather than putting the order in their name they only updated the billing information, which as noted before, would not change the account information or who holds the account leading to them not being able to pick up the firearm.  The account that was used to place this order was created in April of 2023 and placed one order prior to this order and it only had the name of the original customer.  Unfortunately, we cannot adjust this information once the order has shipped out due to having to have the firearm brought back to update our records, this requires us to bring the firearm back and reship it back out on a new order so that it can be updated.  Unfortunately, bringing the firearm back and reshipping it back out does incur a cost, and due to that, we would need to have that paid to reship the firearm back out.

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ITEM: Diana Two-Fifty .177 Caliber Break Barrel Air Rifle Model: ******** Condition: Factory New Bud's Item Number: 161611 UPC: ************ ******************************************************************************************************************* PURCHASE DATE: Thursday, January 23, 2025 COST: $167.79 includes shipping insurance PROBLEM: the first time I tried it, January 23, 2025, the rifle broke after the second time I cocked it. Now the barrel swings freely with zero tension required for cocking. It is totally non-operable.

  

  Business Response

  Date: 02/11/2025

  We are very sorry to hear that the customer had issues with the item they purchased.  Given the problem the customer had with the item we do recommend the customer reach out to the manufacturer as the item would be covered under their warranty.  We were able to locate the warranty information for the US branch of the company and the warranty form can be entered online here, *********************************, and on that site there is a contact phone number if the customer prefers.  We also want to assist the customer should the manufacturer require that they pay to ship the item back to them for the warranty work the customer can contact us and we would be able to provide a shipping label on their behalf so that the customer would not have to pay a shipping cost to send the item back for repair.  They can reach out to us via the same email or any other method to request the label, we would just need the address information that was provided for the item to be sent to in order to set up the label.  Again, we apologize for any inconvenience but are happy to help in any way we can to ensure that the customer's item is operational.

  Customer Answer

  Date: 02/14/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:02/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a gun from their website and it was on a special that came with 5 additional mags; however, those mags were too large to be legal in my state so I removed them expecting that they would send me ones that are legal in my state. When I received the gun, it had no mags at all; basically a gun that cannot be used. I contacted them to see if they will send me the right sized mags and they refused, they refused to give me a credit to offset what I will need to spend to purchase them, and when I asked to return the gun they stated there would be a 20% restocking fee. I would like them to either send me mags that will fit considering I paid for them, refund me a partial credit of at least $100 so I can purchase at least two that fit, or let me return the gun without the 20% restocking fee and credit me the full amount. If they do not want to do that, they can send the mags that are too big to our local gun shop and they will pin them so they are legal for use.

  

  Business Response

  Date: 02/06/2025

  We are very sorry to hear the customer was unhappy with their order.  When a customer is purchasing an item that has magazines that exceed any capacity restrictions they will be notified that we do have the option to remove the high-capacity magazines so that we can still process the order.  This popup does state the following:

  "Your cart contains a firearm that includes a High Capacity Magazine and therefore is not legal to transfer in the state you selected. We can remove the high-capacity magazine with your consent.
  We don't offer discounts for removed magazines or swaps to lower capacity magazines."

  The reason we are unable to swap magazines or offer a discount for the removed magazines is that we cannot resell any items removed from a firearm.  This means that our cost for the firearm the customer received is the same as if we shipped the magazines.  As for the option of the return.  We did agree we could take a return as the firearm had not been fired, however, the restocking fee is in place to cover both our costs for processing and shipping the firearm, and due to the customer accepting the transfer of the firearm.  By accepting the transfer of a firearm from the FFL dealer the firearm is considered a used gun, which means that upon getting the firearm back we cannot sell that gun as new.  If the customer would like to continue with the return we will be happy to assist with that, but we cannot ship non-compliant magazines, or provide separate replacement magazines.
  
  

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a fire arm. All fire arms have to be cleared through the an FFL. The gun I was purchasing came back as stolen and buds refused to refund the full amount.

  

  Business Response

  Date: 02/03/2025

  We apologize as it appears there was a series of misunderstandings with this shipment.  We contacted the FFL and confirmed that they did not flag the firearm the customer received as stolen.  The FFL had advised the customer that the reason they would normally refuse a package is due to them previously receiving several shipments where the contents of the item were lost/stolen during transit, not that the firearm or item itself was a stolen item.  In this case, the item was not stolen and the packaging was not damaged.  The most likely scenario was that the shipment was delayed due to the weather and the carrier was unable to make the delivery due to the FFL being closed and they mistakenly marked the return as refused rather than as unable to deliver.  Based on the situation we did reach out to the customer to try to provide this information but were unable to reach them.  We also want to provide a refund for the restocking fee after confirming the reason for the return was due to weather-related issues.  We apologize again for any inconvenience.

  

  Business Response

  Date: 02/03/2025

  We apologize as it appears there was a series of misunderstandings with this shipment.  We contacted the FFL and confirmed that they did not flag the firearm the customer received as stolen.  The FFL had advised the customer that the reason they would normally refuse a package is due to them previously receiving several shipments where the contents of the item were lost/stolen during transit, not that the firearm or item itself was a stolen item.  In this case, the item was not stolen and the packaging was not damaged.  The most likely scenario was that the shipment was delayed due to the weather and the carrier was unable to make the delivery due to the FFL being closed and they mistakenly marked the return as refused rather than as unable to deliver.  Based on the situation we did reach out to the customer to try to provide this information but were unable to reach them.  We also want to provide a refund for the restocking fee after confirming the reason for the return was due to weather-related issues.  We apologize again for any inconvenience.

• Initial Complaint

  Date:01/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this firearm on December 14 of 2024 for a total of $775.08 after taxes. Over a month later, their sales team informed me that my order was going to be cancelled if I didn’t pay the original price of the firearm (over $1200 before taxes). I argued that wasn’t right and I should be honored the price they listed the firearm for and I had already maid a payment on. They proceeded to cancel my order and not honor the advertised price.

  

  Business Response

  Date: 01/24/2025

  We apologize for the inconvenience.  We did receive an order to place a firearm on layaway on 12/14 with the original deposit payment.  After processing the order our warehouse team later noticed that there was a discrepancy.  Due to an inventory linking error, another model firearm was linked to our inventory for the firearm that was ordered.  This inventory error meant that the price that was listed for the item was for a different firearm and model.  Once we became aware of the issue we sent an email and reached out to the customer to notify them of the issue.  We did advise the customer that due to this inventory error, we could either update the price to the correct price and secure the item on layaway, but it would need to be paid before it could ship out, or if they preferred we could cancel the order and provide a full refund for the deposit payment that was made.  The customer opted to cancel the order and the order has been sent to our financing department so that we can refund the deposit payment that was made in full.

  Customer Answer

  Date: 01/27/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ******** ******

  The firearm was listed on sale for a few weeks if not months. Not only that firearm but many of the same firearm in different calibers were listed for the same price. When the sales department contacted me, I was informed that the reason they had to cancel my order was because they had made a mistake on pricing. Never mentioned anything about inventory issues. Therefore I would like to be honored the sales price. Otherwise, I strongly believe the company should be liable for false advertisement.

  

  Business Response

  Date: 01/28/2025

  We apologize for any confusion.  As noted previously the issue was with the price of the item, the cause of the pricing issue was that the inventory was linked incorrectly in our data feed.  This meant that the price that the customer saw was not for the model firearm that they intended to order, and the item that we did secure for the layaway was not that item due to that issue.  Unfortunately, most of our processing is automated so this issue was not caught right away, but once it was we notified the customer of the issue.  The model that the customer intended to purchase was available but the cost was significantly more so we notified the customer that we would need to update the price on the order if they wished to continue, but we understood if they did not wish to do that so we also offered the option of a full refund.  We understand that this error caused frustration and we apologize again for the inconvenience, but as noted in our terms and conditions we do reserve the right to cancel orders with any discrepancies including ones regarding listing errors and pricing errors, as noted below:

  "Our online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions or pictures on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer's credit card or we will return the money."

  Customer Answer

  Date: 01/28/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ******** ******

  That’s exactly what false advertisement is. You posted the firearm for a price and you should honor your customer with such price. It’s the law and every business should abide by it. Mistake or not. Which by the way, I believe there was not a pricing error. Other companies such as Guns.com had the same firearm for the same price during the month of December. It’s a shame Buds Gun Shop refuses to make things right.

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item was purchased on 1/19/25. An invoice was calculated and paid in full. I discovered that the item had not been shipped on 1/23/25 because they wanted more money. Once the transaction has been completed and payment is made in full. The sell is obligated to ship the item. Price of the item cannot be changed after the sale

  

  Business Response

  Date: 01/23/2025

  We apologize for any inconvenience.  After looking into the order it appears that the price of the firearm had changed while the customer was checking out.  Our website updates pricing automatically based on the current cost of inventory that we are pulling from and in this case it appears that had happened which showed that the payment that was submitted did not cover the final order total.  However, when checking the item on the order today, 1/23, it was showing that we did receive more inventory at the lower price.  Normally, we are unable to update the price of an item on order once it is submitted but we did reach out to the customer to let them know we can make an exception since this order had not been secured at this time.  After updating to the lower cost it still showed a small amount due to be paid, but we worked with the customer and removed the optional shipping insurance after they agreed to that which covered the price difference.  We will process and ship this order for the customer and our financing department will be issuing a refund for the difference since it was showing overpaid by a small amount.