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Business Profile

Hospital

Ridge Behavioral Health System

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I HAVE BEEN TRYING TO GET CREDIT FOR PAYMENTS MADE ONLINE TO RIDGE BEHAVIORAL HEALTH MEDICAL BILLING CONTRACTOR ************ FOR THE LAST 6 MONTHS WITH CONTINUAL PROMISES AND STILL NO CREDIT. I HAVE STOPPED USING RIDGE'S COUNSELING MENTAL HEALTH SERVICES DUE TO THE STRESS OF DEALING WITH THEIR BILLING CONTRACTOR. INSURANCE DATA SERVICES **** **** ****** ******** ** *****

  • Initial Complaint

    Date:09/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called them on a recorded line asking if they would take my ********. They said they would. Instead of billing ******** they have presented me with a huge bill even though it is illegal to bill ******** patients. I have a recording of the call that I can't upload but I can email it.

    Business Response

    Date: 10/06/2022

    The business does not have any record of this person in their system. The CEO attempted to call the complainant on 10/5 and the ****** ****** said the subscriber is not available at this time.

    Customer Answer

    Date: 10/07/2022

    I don't know what to tell them if they're not professional enough to leave a voicemail. Also, I blocked their number due to their harassing communications prior to the complaint. They could have emailed me but were clearly too lazy. They also weren't competent enough to figure out that they had me under my former last name, Hardesty, because my insurance wasn't updated with my current last name. The staff clearly knew all of this. ??

    Complaint: ********



    I am rejecting this response because:



    Sincerely,



    ******** *****

Ridge Behavioral Health System is NOT a BBB Accredited Business.

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