Complaints

This profile includes complaints for Tempur Sealy International Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Tempur Sealy International Inc.

  1000 Tempur Way Lexington, KY 40511-1386

  
• 

  Tempur-Pedic North America , LLC

  170 Hillside Rd Cranston, RI 02920

• 

  Sealy, Sterns & Foster Mattress Company

  1705 Rockdale Industrial Blvd NW Conyers, GA 30012

• 

  Tempur-Pedic Flagship Store

  4400 Sharon Rd Charlotte, NC 28211

• 

  Cocoon by Sealy

  9 Industrial Rd Belmont, MS 38827

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a mattress and bed base on 8/28, I paid $9,500. both mattress and base were on sale for labor day. I received a tracking information and package was delivered to another shipping provider on 8/31 and website didn't update for a week. Called customer service and they asked me to call their shipping provider. I called and scheduled my delivery. Delivery showed up late on 9/13. it was missing a part of the base and the other part was damaged. I refused delivery of the damaged based and accepted delivery of the mattress. Called customer service and after a long conversation and not getting any help I was transferred to escalation department. I spoke with rep and seems she was able to resolve my issue. We contacted the shipper and scheduled the damaged part of base and the other part of the base which located in their warehouse to be delivered on 9/16 to have a bed while waiting on replacement not damaged base. She was supposed to send me a conformation email that evening and never received one. called the following morning to follow up on my replacement order conformation email, nothing was done and no one knew anything about replacement. at this point I decided to go ahead and cancel my order. I got an email few hours later from Bridget. after multiple emails I asked to keep my appointment for 9/16 to deliver the damaged base while waiting for replacement or cancel my order. She decided to cancel my order. she stopped responding to my email on my refund. It says on their website it takes 7 to 10 business days, but from the day I cancelled my order or from the day the mattress gets picked up? when are they suppose to pick up the mattress from my house? I tried to call customer service and escalating people multiple times and they put me on hold and refuse to take my call or answer any questions about my refund. I bought my last tempurpedic from Havertys and had a wonderful experience and I will order a same mattress once I get m refund.

  

  Business Response

  Date: 09/19/2022

  While there were a couple of issues regarding delivery, we were unable to verify that any representative refused to communicate, nor answer any customer's phone calls. There was in fact a refund entered on September 14th. The typical refund process takes between 7-10 business days, not including weekends.

  Customer Answer

  Date: 09/19/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because I haven't received my refund yet, and refund needed to purchase a replacement bed. I got a call today from delivery company trying to deliver damaged base once again to the house. Not sure when they going to pickup the mattress from my house. 

  No one can give me an answer. Tried to call escalation number and once again and no one answered, submitted another request from customer service for a call back, had to wait 4 to 6 business days for a call back. I have no choice but to call my CC provider and dispute the charge at this time 

  Sincerely,
  
  
  
  **** ********

  

  Business Response

  Date: 09/27/2022

  We advised the customer that refunds can take from 7-10 business days to reach their account. As of this reply (September 27, 2022), today is the 9yth business day as weekend and holidays don't count. Additionally, we provided the customer with his reference number to give his bank.

  Customer Answer

  Date: 10/03/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********. I'm unhappy with amount of time it took the business to refund my money. Unhappy with their customer service, their approach to resolve the issue. Great product but they need to stay away from selling it and let professionals handle it.

  Sincerely,
  

  
  
  
  **** ********

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issue is with their warranty claims and how non-existent it is.
  
  Only July 21st I was approved to have a replacement mattress exchanged under the standard Sealy warranty claim process. After receiving my approval email, I was told to contact Sealy as my current mattress is no longer a current model and that I could choose from two other similar models.
  
  I called in July 28th with the mattress replacement to be ordered. I had to pay $205 for "delivery and handling" of the new mattress, which I did. Order number **********, ticket number ***** via Sealy. I was told 2-5 weeks for processing and delivery. After the 5th week, I called in for an update. The reps said it would be delivered the week of August 29th. I heard nothing that week. Called in September 6th and received the same response that it would be delivered that week. Nobody could give me any information, except that I a company out of Conyers, GA would deliver it. Upon contacting ***** **********, they too have no record of the my replacement and neither does their warehouse.
  
  I either want my $205 back and I will buy something from another manufacturer or I want my mattress this week.

  

  Business Response

  Date: 09/19/2022

  Apologies to our customer as his original order was lost. We have re-entered it and have requested that the order be expedited due to the major inconvenience.

  Customer Answer

  Date: 09/20/2022

  
  
  Better Business Bureau:
  
  
  Sealy reached out to me and expedited a replacement to my satisfaction.  
  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:09/13/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 20, 2022, TempurSealy notified me my order for a split king Ergo Extend Smart Base had been shipped to the local delivery hub. My credit card was charged $4,338.51.
  
  I never received it.
  
  On August 23, I received a box purportedly containing 1/2 of my order. (It is of no use without the missing half and I have not opened the box to ascertain whether it actually is 1/2 of my order.)
  
  On September 7, I received a mattress from TempurSealy. I never ordered it. I don’t want it. And it has not been opened so I can’t confirm size. The two unopened deliveries are sitting in my garage.
  
  After almost 2 months of phone and email inquiries, my communication has been restricted to customer service reps who have no authority to resolve the problem. They have told me they, too, are unable to speak directly with managers and can only message them through “chat.” They couldn’t give me a name or phone number for anyone I could talk to.
  
  I continue to receive apologies and promises the problem is being resolved. After receiving the random mattress delivery yesterday, I find that hard to believe.

  

  Business Response

  Date: 09/14/2022

  At this time, we're working to resolve the issue with the customer.

  Customer Answer

  Date: 09/19/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  On September 13, TempurSealy wrote to say I should have received notice of delivery from the carrier of my missing base.  I responded I had had no notice and asked the company to contact the carrier, and notify me of any problems holding up the delivery.
  
  It is now one week later and they have never responded to my request.  I have not had any contact with the company or their carrier.

  I reject their position that they are working with me to resolve the problem.

  
  
  Sincerely,
  
  
  
  ***** *****

  

  Business Response

  Date: 09/27/2022

  The mattress that Ms. ***** received was a reship for one of the orders from 6/19/22 that she reported missing from her order. Trying to serve her, TempurPedic reshipped another Cloud Hybrid Twin Long. Now she is saying the she did not order it and does not want it.  TempurPedic will be happy to set up a return for the mattress.
  Customer also claimed to be calling and emailinf for over 2 months. We are sorry for the confusion and it may certainly feel like it has been 2 months, however, she only received the reship mattress yesterday.
  The method to reach the escalation team is to call customer service and ask for escalations which will transfer the customer to an Advanced Consumer Engagement Specialist who would be happy to assist. 
  TempurPedic recognizes that the delivery process was not perfect but we have tried to work with the customer to correct any issues.

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My partner and I purchased a dual adjustable TEMPUR-Cloud Supreme Breeze, which was the top of the line in ”COOLING”. It was purchased on 5/30/2017 and delivered 9/2017 for $12,503.76 (Plus additions listed below). Serial number ****************** &Serial number ******************.
  
  Over time,it is getting warmer and warmer &retaining body heat, not cooling.
  
  My partner &I purchased the top of the line COOLING mattress for the sole sake of keeping us cool for a good night sleep.
  
  We additionally purchased two TEMPUR-Ergo Cooling neck pillows, two TEMPUR-Cloud Pro Pillows, the two XL Twin mattress pad protectors and a full set of the Tempur-Rayon From Bamboo Sheet Set. The pillows are the only items that provide coolness.
  
  The mattress does not keep you cool like we saw in the store (King Of Prussia PA FLAGSHIP Store).
  
  I’ve reached out to Tempurpedic customer support and have been provided no help, with the exception of being told “We have heard this issue several times,You can try and remove the mattress pad protector, perhaps that will allow the cooling technology to work better, but that would void any warranty on the mattress itself though.” They also claim it's "comfort preference" -IT"S DEFECTIVE!
  
  We do not want to nor feel comfortable or confident in removing the mattress pad protectors then have the warranty be voided for the mattress itself.
  
  We are looking for your help assistance in a warranty claim, on the premise that the merchandise purchased does not keep you cool anywhere near the way it was advertised … including all the protectors and sheets that do not help either in keeping you cool at all. I have read other reviews stating the same with this same model. Plus it’s retaining body heat more as time goes on.
  
  In exchange for the Split King TEMPUR-Cloud Supreme Breeze, in 2017, we find the most comparable to what we purchased, is the current TEMPUR-breeze° LUXEbreeze° (8° cooler) Split King Firm mattress.
  
  I’m sure you understand the situation.

  

  Business Response

  Date: 09/16/2022

  The warranty claim falls within the category of "comfort preference" which is not considered a manufacturing defect. When someone consistently uses a product, their body can become accustom to the feel, causing what seems like a decrease in the cooling sensation of the mattress. This is unique to every sleeper, which is why this is considered a comfort preference; comfort is a very personalized experience.
   
  This claim will remain denied for a full replacement or exchange. 

  Customer Answer

  Date: 10/07/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Have TEMPURPEDIC send a registered technician to my house to evaluate the defective cooling technology.

  
  
  
  Sincerely,
  
  
  
  **** *****

  

  Business Response

  Date: 10/13/2022

  We have advised the customer that what he is conveying to us is a "comfort" issue. Different people experience our cooling technology differently and we advised the customer on September 9th that his warranty claim had been denied.

• Initial Complaint

  Date:09/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company charged me double for what I ordered. I reached out to them on the day of the order to address this. They said they’d modify the order. Then I reached back out to them and they finally responded 3 days later theaters it was too late to modify order since it was too late since they too way to long to address the issue. They acted like they didn’t even understand my original email that I needed to be refunded for one pillow since I ordered one and was charged for two. They didn’t even address that in their response. CSR seemed incapable of reading the original email and the. Blamed it on their delayed response that they couldn’t help. Unacceptable

  

  Business Response

  Date: 09/29/2022

  We emailed the customer on Sept 12 explaining the UPS call tag instructions for her pillow return. We apologize for her frustration.

• Initial Complaint

  Date:09/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our Tempur Pedic from Mattress Warehouse the end of 2020. We were not made aware that our warranty was no longer with Mattress Warehouse, but with Tempur Pedic (they do their own warranty). We didn’t think much of it because we didn’t feel we’d ever have a problem with this mattress because it’s supposed to be top of the line which is why we chose them. We’ve had so many issues with mattresses in the past we didn’t want to deal with it anymore so we put out more than double what we originally wanted to spend. We were persuaded to spend the money and that we wouldn’t regret it if we did. All was great for the first few months, until both of our backs started hurting. We still to this day are fighting for the middle of the bed where the material is still firm. I have to take Aleve some mornings because my back hurts. I have gotten a solid night sleep in a year due to this mattress and Tempur Pedic doesn’t care to help. For a company that holds the title of #1 in customer satisfaction, I’ve never felt more discarded and pushed to the side. It’s clear there’s an issue and with the amount of money we spent we need to be careful for.

  

  Business Response

  Date: 09/07/2022

  We don't show any email of telephone communication from the customer. Please have them go to this link: https://www.tempurpedic.com/mattresses-and-flat-foundations-10-year-warranty/

  He'll have to follow the instructions on how to file a warranty claim and provide the necessary proof of purchase.

  Customer Answer

  Date: 09/25/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I have shown my proof of purchase, but I’ve attached the paperwork again. I have went through your warranty process at least 2 times and I’ve been rejected twice. The process of putting a broom on the bed and laying a quarter down is not an adequate  means of determination of a defective mattress. I’m so tired of waking up early, especially on my days off, to back pain. I toss and turn and still can’t get comfortable. I lay all the way on the edge and I fight my partner for the middle of the bed. Our spots are 100% bellowing and a quarter is not going to show a bellow on this material. Even though to the eye you can’t physically see wear of the material doesn’t mean the buoyancy of the material hasn’t been worn down. Mattress Warehouse had an inspector come out and determine the defectiveness, not a broom and a quarter. Further action needs to be offered. 
  
  
  
  Sincerely,
  
  
  
  *********** Craddock

• Initial Complaint

  Date:09/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a medium mattress and adjustable base Feb 17, 2022. I have been having lower back pain and tried the mattress and base in store. There is a setting that raises/bends the knees that the salesman showed me. I felt all pressure release from my back when the bed was in that setting. That the reason I purchased this mattress along with the base. (Purchase was made over the phone with Tempur Pedic rep). The first day that I received my bed and mattress, I realized that the mattress was not conforming to the adjustable base. I called customer service and explained the problem to the representative. He assured me that the based would conform, and that the mattresses sit in storage for a while and that it was probably just cold and had to warm up. Today the mattress is still stiff and will not bend. I filed a warranty dispute with Tempur pedic, sent photos, and documentation, but they are insisting that my mattress does not meet standards for a replacement, and telling me that I should spend money on another mattress that may not even conform. I have a 10-year warranty on this mattress, and they are refusing to replace it for me. Please communicate with them on my behalf.
  Sincerely ,
  ******** *****

  

  Business Response

  Date: 09/07/2022

  We understand the customer's frustration. The warranty claim was refused, not due to any other reason except line item #2 in our warranty policy here: *****************************************************************************

  It's a comfort issue. There is nothing wrong with the integrity of the mattress.

  Customer Answer

  Date: 09/19/2022

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The rep states that there is nothing wrong with the mattress. I disagree, because the mattress is supposed to conform to the base, which it is clearly not doing. It seems that there is something wrong with it. As disclosed before, the customer service rep that I spoke with Initially about the issue informed me that the mattress should bend and that it would. I am unable to use the mattress for the sole purpose in which it was purchased for. Therefore, there is a problem and I and extremely dissatisfied.
  
  
  
  Sincerely,
  
  
  ******** *****

  

  Business Response

  Date: 09/20/2022

  Please advise the customer that if there is nothing on the mattress at the head, this particular mattress will not be flush until horizontal.

• Initial Complaint

  Date:09/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Don't be fooled! Tempur-Pedic customer service is horrible!
  
  We made a purchase of mattress and adjustable frame at the Flagship store on 7/17/22 of $9,200
  
  1st Delivery on 7/29/22 - Had to take 1/2 day off of work for delivery window. Drivers only delivered the mattress claimed they knew nothing about the adjustable base. Placed mattress on the floor because they had already put my existing bed in the street.
  
  Called the store and the manager said they would get back to me. Never heard back and had to go to the store and speak with the manager.
  
  2nd Delivery for Base on 8/15/22 - Took the half day off for the delivery window. Drivers showed me the damaged base at the time of delivery. It had a hole in the box and through the surface. Looked to be forklift damage. I had to refuse delivery of the base.
  
  Again had to go to the store to speak with the manager and request refund. Received confirmation email from the store of my refund on 8/15/22
  
  3rd Delivery / Pickup on 8/22/22 - Again had to take 1/2 day off work for pick up window. The mattress was picked up 8/22/22
  
  As of 9/4/22 we have no bed because they took / kept our original bed and picked up the new bed. Also we are still waiting for a refund from Tempur-Pedic per their confirmation on 8/15/22.
  
  I contacted the corporate office through their customer service / feedback email on 8/9/22 after the first incident and on 8/15/22 after the second incident and then again on 8/24/22 after the pick up. To date we have yet to hear anything from their corporate customer service / feedback. They specifically sent us multiple emails requesting feedback and we did send professional feedback but again no one responds.
  
  I had to file a dispute with my credit card company and I have to provide them details for them to review in order to decide whether to refund our money even though the store sent a refund acknowledgment?

  

  Business Response

  Date: 09/07/2022

  Please offer our apologies for the lack of communication. The customer has already been refunded for the base and the refund for his mattress was submitted on Aug 29. Please advise the customer that all refunds have a processing window of 7-10 business days.

   

  Thank you.

  Customer Answer

  Date: 09/19/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:09/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After multiple attempts for resolution about a poor quality product, we are finally reaching out to BBB. Store (**** Furniture) asked to contact the mattress manufacturer directly. The Temper pedic Sealy mattress was purchased in July 2018 per attached receipt for $5000+. The mattress heats up within 5 mins of use, whether lying or sitting up. The contact area gets warm to cause sweating. Whether summer or winter months, body heat makes it uncomfortable to use. Store sold a sheet cover to use with the mattress to absorb and cool temperatures, but it causes further heat up and no relief. Especially during high summer temperatures over 90 degrees, it is excruciating to use to the mattress. Please help!!

  

  Business Response

  Date: 09/07/2022

  Please advise the customer to reach out to us directly. The link is here: https://www.tempurpedic.com/mattresses-and-flat-foundations-10-year-warranty/

  We show no record of the customer making contact with us or filing a warranty claim.

  Customer Answer

  Date: 09/22/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Please find attached claim form submitted on 11/8/2020 and the claim status showing as pending as of 2/19/22.  Prior to and after the claim submission, calls were made to **** furniture, that directed us to the manufacturer, from Tempur pedic to Sealy and several back and worth phone calls, were made to pursue the warranty claim. Thank you.
  
  
  
  Sincerely,
  
  
  
  *** ***

• Initial Complaint

  Date:09/02/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a mattress and base on 8-16-2022 spending more that 7600 and have not received the merchandise. I revived an e-mail indicating it is sitting in a warehouse somewhere in my local area and someone will call to set up a delivery date. No one has called me and I have left voicemails and e-mails with the vendor that Tempur Pedic hired. I've tried to chat and speak to customer service personnel at Tempur Pedic and in both cases they tell me to call the vendor they hired. I've tried to do just that and get no response. The message on the Tempur Pedic phone system while you wait outlines time frames customer will encounter for delivery (2 to three weeks and once shipped to vendor will get a call in a few days) and none of these times were met. The phone number on the e-mail I received from the vendor (**********) according to Tempur Pedic is incorrect but the one they supplied me is busy 100 percent of the time. Totally unacceptable to sell something to a customer and then have no accountability for delivery. Even worse leave it up to the customer to try to resolve the delivery issue.

  

  Business Response

  Date: 09/02/2022

  We certainly do apologize for the frustration our customer has experienced. His order was entered into our system on August 17th. Today is Sep 2, 2022 and I have been advised that our delivery agent has sent the customer a text, an email and left a voicemail message but the customer has not replied. They are attempting to schedule delivery.

  Customer Answer

  Date: 09/19/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the information they received is inaccurate. The company they hired for the delivery did not contact me until the second missed delivery,  me contacting their corporate office,  me submitting a BBB complaint, and me getting and Tempur pedic person willing to contact the delivery company.  I had hopes that Tempur pedic would have responded with concern regarding their customer's experience and strive to increase the customers experience. I have no reason to exadurare my experience nor asked for anything monetary in return. I wanted to inform Tempur pedic of my experience, inform others of my poor experience, and hope that Tempur pedic  take ownership of their customer service problem and strive to do better. 
  
  
  
  Sincerely,
  
  
  
  **** *****