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Customer Review Ratings
Average of 108 Customer Reviews
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Review fromKayla R
Date: 12/03/2024
5 starsKayla R
Date: 12/03/2024
Trevor, Alex & Denver were so helpful during this process. This company has been so quick and reliable. I am so happy that I found them and we work well as a team together! Customer service is very important when you spend lots of money and so far, 5-5 stars. Very good quality work.
Integrated Home Design, Inc.
Date: 12/04/2024
Thank you so much for the windbreaker review. We hope to work with you again in the future.
Thank you for the opportunity,
TravisReview fromNathan R
Date: 12/03/2024
5 starsNathan R
Date: 12/03/2024
I had our old deck removed and rebuilt with Integrated Home Design. Overall they did a very good job and I'm pleased with the results. The demolition and rebuild of an elevated 12'x20' deck only took six business days. The crew that did the demolition of the old deck damaged some of the vinyl corner moulding but replaced it in the reconstruction of the new deck. The carpentry crew (Stan, Brad, Josh, Chris, Kyle, Trevor...and others) were all very skilled and personable guys that were respectful to us and our home. There were a couple of hiccups along the way but the crew was quick to resolve them to my satisfaction. Logan Davis followed up with a visit to inspect the work and make sure we were happy with the results. Logan is proactive with making sure the customer is 100% satisfied and a good communicator. If you need a quality deck removed/built in a timely fashion, I would highly recommend IHD.Integrated Home Design, Inc.
Date: 12/11/2024
Thank you so much for the wonderful review. We are so happy that you're pleased with the outcome of your project.
Happy Holidays,
Travis/LoganReview fromAaron B
Date: 11/14/2024
2 starsAaron B
Date: 11/14/2024
my bathroom is approximately 6 ft by 10 ft wall to wall to wall to wall. they charged me $18,000 for new flooring, a bath tub, toilet, and vanity. they did not paint the walls.
they charged me $5,000 for replacing a storm door. they then broke the trim around the door and replaced it. when replacing it the paint on the wall chipped off. i’m responsible for repairing that apparently.
they charged me $20,000 for new flooring, toilet, and trim. they did not put new trim down but i was still charged full price. they did use new quarter round but didnt trim the ends so they had to come back to do that. they didnt put flooring under my stove and didnt put quarter round in a few places which they had to come back to do
overall i think their customer service is poor, their estimate is over priced, their work is not worth the money, and i do not recommend this company regardless what the reviews say. they ask people to put good reviews so that is my guess as to why they have high remarks.
do yourself a favor and get a few second opinions. stay away from the company. i don’t do carpenter work for a living but i did my flooring before and did a better job.Integrated Home Design, Inc.
Date: 11/18/2024
Hi Aaron, I'm very sorry that you had a less than stellar experience with our team. My apologies for the delay in response, but it had been quite a while since your project was completed. I wish that you had let me know that you still had outstanding issues. I would have been, and remain to be, more than willing to correct these. Our reviews are based off true customer satisfaction, and our lack of bad reviews is related to what I/we always strive to do when we are not perfect. Which is to make things write if we let a customer down. Please feel free to call the office and speak with me if you would like to give me the opportunity to make things right with you.
Sincerely,
TravisReview fromLynda G
Date: 11/04/2024
5 starsLynda G
Date: 11/04/2024
I loved working with Integrated Home Design in Lexington KY. They completely remodeled two bathrooms in our house, including updating the old plumbing. Everyone was friendly and professional from the first meeting until the project was completed (on time and budget). Trevor and Alex did an amazing job. They paid close attention to detail, asked me questions to ensure it was done how I wanted, and quickly resolved any minor issues we noticed. Most importantly, they truly cared about getting it right and ensuring I was a happy customer. I love my new bathrooms and am already thinking about future projects for them to do in my house. I definitely recommend IHD for your home remodel needs.Integrated Home Design, Inc.
Date: 11/06/2024
Thank you so much for taking the time ti share your experience with our future clients. We were so happy to hear from you when you decided to have some work done on your primary home. You're just a wonderful client and person. We look forward to taking care of any future projects you have in mind.
Thank you for the opportunity,
Travis/LoganReview fromRebecca C
Date: 10/16/2024
5 starsRebecca C
Date: 10/16/2024
Trevor, Michael, and Denver completed a bathroom remodel for me. The entire project was completed on time and within budget. The men always arrived on time, were professional, cleaned up the job site and were a pleasure to work with. I’m very pleased with the new bathroom and would definitely recommend IHD. I would als recommend having Trevor, Michael and Denver completing your remodel project.Integrated Home Design, Inc.
Date: 11/06/2024
We are so happy you were satisfied with your project, and with the great members of our team who executed it. Thank you so much for the opportunity!
TravisReview fromStuart A
Date: 09/06/2024
5 starsStuart A
Date: 09/06/2024
Outstanding work, on time, stayed in budget, everyone was very professional. Hat's off to Michael A Steven, Kyle, Stan, and Josh, and all the rest of the crew. I'm already recommending Integrated Home Design Inc. to all my neighbors and family and friends.Integrated Home Design, Inc.
Date: 09/07/2024
Thank you so much for the wonderfuknreview and for trusting us with to work inside your home. We know how daunting a task it can be to choose a trustworthy company to work with, and we are so happy to have met your expectations.
Best regards,
TravisReview fromRalph B
Date: 08/30/2024
5 starsRalph B
Date: 08/30/2024
IHD remodeled my two bathrooms (complete gut to the studs including removal of galvanized supply and drain lines). The leads (Michael and Trevor) and electricians (Nick and Denver) did very nice work and were receptive to recommendations I made.Integrated Home Design, Inc.
Date: 08/31/2024
Thank you so much for trusting us to work on your home! We are so happy that our team worked well with you.
TravisReview fromJudy B
Date: 08/01/2024
5 starsJudy B
Date: 08/01/2024
If I could give IHD 10 stars I would. Trevor and his team of Stacy, Tony, Denver and Brandon did an amazing job in our bathroom transformation. First, they covered all our floors and carpet so they would not track dirt or debris through the house. Next they worked long hours to complete the work in just 4 days and were very professional. Trevor replaced a window and had to match siding from 1992 and it is perfect. We are extremely pleased with our project and will definitely call them for any additional work to be done on our home.Integrated Home Design, Inc.
Date: 08/02/2024
Thank you so much for taking the time to share your IHD experience with our future customers. We are so thrilled that you love the results and were so pleased with the process of your remodel and how our team made sure your home was protected. We look forward to working with you again when you're ready.
Thank you for the opportunity,
Travis/LoganReview fromGary B
Date: 07/26/2024
5 starsGary B
Date: 07/26/2024
IHD recently completed the full remodel of two bathrooms for us. The team at IHD did an excellent job in working with us on the planning of the project. We were fully informed on every step and worked together toward completion.
The install team led by Mike did an amazing job in delivering the product we wanted. Mike made certain the work was done correctly and to our satisfaction. We were particularly impressed by the tile work done by Mike and Brandon.
All of the team members who worked on the project did their work in a professional manner, kept the workplace clean and the disruption to a minimum.Integrated Home Design, Inc.
Date: 07/27/2024
Thank you so much for the wonderful review and for the opportunity to work on your home.
TravisReview fromRosemary M
Date: 07/17/2024
5 starsRosemary M
Date: 07/17/2024
Mike and Alex did my walk in shower and did a wonderful job! They were very nice and also very meticulous about their work from putting down paper and plastic over my floors, keeping the drywall dust down as much as possible, doing a great job with my install in just 2 1/2 days. I cannot say enough good things about them! Mike did the finishing touches, showed me how and when to use everything, vacuumed the floors, and on and on! They gave Integrated Home Design, Inc a good and dependable name.Integrated Home Design, Inc.
Date: 07/18/2024
Thank you so much for the wonderful review and for bringing breakfast to the team today. We are so happy that you're pleased with your final product.
Thank you for the opportunity,
Travis
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