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Business Profile

Textbooks

eCampus.com
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for eCampus.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    3.42

    Average of 144 Customer Reviews

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    Review Details

    • Alyssa P

      Date: 06/17/2024

      DO NOT WASTE YOUR MONEY. RUN AWAY FROM THIS SCAM COMPANY!!!! Purchased a rental from this company on January 6, 2024. Received the book in good condition, on may 1st 2024 I got an email stating that the book needed to be returned before may 31st 2024. I went to USPS and returned the book on May 2nd 2024. I received an email from ecampus on June 11th 2024 stating that they never received the book and that I was charged the full amount for the book $96.00. So I check my bank, I was charged the full price of $96.00 the day before I received the email on June 10th 2024 WITHOUT MY CONSENT! I reached out to their live chat considering they don’t have a phone number and spoke to “Wade S.” To confirm they got the book and that I wanted to be refunded. He proceeded to tell me that they received the book but it was returned damaged. He then proceeded to send me a photo of a book with water damage, but it was just a horrible photo of a book open with white pages and liquid damage. I asked to see a photo of pages with words on it to verify it was mine and he couldn’t provide that stating it was unusable and the book was “recycled.” I can confirm that the book never left my desk and was never near any liquid let alone anything spill on it. They refuse to refund me my money and state I need to file a dispute with UPS because the package was delivered undamaged. This company is the absolute worst and preys on broke college students and takes their money without consent!!!! Please please please save yourself the headache!!!

    • Grant G

      Date: 06/15/2024

      Grant G

      Date: 06/15/2024

      I ordered a exam study guide for my wife. I did not receive shipping tracking information until I got in touch with ecampus.com. Then UPS claimed that they delivered the package and left it on the porch 6/14/2024 at 1138 am, along with another package. I don't know exactly what the UPS driver did, but only the other package was at my house and not the ecampus.com study guide that I ordered. The received item was left next to the garage, and without any photo of either item being delivered. I communicated with Tricia (WASI38) at ecampus.com customer service. She stated that since UPS claimed they had delivered the item that they would trust them instead of me. So now, with 11 days until my wife's exam the study guide is still not here and I lost $70 also. Buy a book elsewhere, where people are not putting forth policies against customers in order to make a quick dollar. I am hoping that one or both of the other study guides that I ordered elsewhere makes it here within 6 days of her exam.

      eCampus.com

      Date: 06/18/2024

      Good afternoon, We have reached to UPS to start an investigation regarding this matter. Thank you for reaching out to us. We apologize for the inconvenience this may had caused. Thank you, BiggerBooks

    • Arlington S

      Date: 06/07/2024

      I can't tell you how much aggravation this has caused me, after Amazon stopped renting books I decided to order my law books here, I ordered 12/21/23 and they had no shipping updates, wouldn't respond to any of my email inquiries, I was so nervous that I wouldn't have my books when classes started, all of a sudden 15 days later my books show up with a day to spare, one of the books was in such horrible condition it was almost unusable, tons of marking, highlighting and notes written in it but I didn't have any time to replace it and figured I had to deal with it, I sent my books back with plenty of time to spare and never got an email saying they received them but my UPS tracking let me know they did. 2 weeks later I get the email that says the book I rented for $125 was damaged and they were charging my card for a brand new book to replace it at $234.00! I was beyond shocked, I returned the crappy rental they gave me! How can they get away with scamming college students this way? I have emailed multiple times, attempted calling and their live chat is a bot! I have disputed this charge on my credit card! I think this company should be put out of business for this scam! They make the email go directly through their page so you have no record of it. I would give this company minus 10 stars if I could. AVOID unless you want them to charge your account for bogus charges.

    • justin s

      Date: 06/04/2024

      The website eCampus.com is an online book store which I rented books for a college course. The books were received as printed copies with a plastic spiral binder. I received the books with bent pages and pages not in correct order, mainly the cover and reference pages were on the end of the book one of a two series book. I returned the books, but received charges to my account for the full price of the books. When I inquired about the charges through the echat, I was told that there was a stain on one page (a blank page) and their policy states they can charge full price. I told them I was never notified about the damages or charges. They told me an email was sent. When I checked for an email, the notification email was sent a day after the charges to my account. Charges on my credit card account posted June 3, 2024 and email received June 4, 2024. If I wanted the book that I’m being charged for, I would have to pay $12 for shipping fees. The email also states I have 2days to respond or the books would be recycled. This email was sent on the June 4, 2024 and had to be responded to by the June 6, 2024. This is bad business practice and a scam of their rental policy. They are using printed copies for their rentals and claiming that a small stain on a blank page is damage warranting full replacement cost of the book. In total I’m being charged $454 for a rental, full replacement, and shipping cost.

    • Stanley C

      Date: 06/04/2024

      Rented a textbook for my daughter. She barely used the book and never took notes or highlighted in the book. I returned the book to the UPS store in like new condition. I later received an email saying the book was returned damaged and was charged the replacement price of the book. Total scam. Plan on buying the book on top of the rental cost.

    • Kathleen C

      Date: 02/10/2024

      Kathleen C

      Date: 02/10/2024

      Order # 9610294. Sent the incorrect book at first. I contacted and they ordered a replacement on 2-1-2024. Requested an update on 2-10-2024 and was told at that time that the book was no longer available. I was never contacted. I am 5 weeks into the semester. I would give zero stars if I could.

      eCampus.com

      Date: 05/30/2024

      Hi Kathleen! We do certainly apologize for any inconvenience you experienced regarding this matter. Since the item was not available for shipment, this order was refunded in full on 02/14/24. If you have any other questions or concerns regarding this matter, please visit our help desk at https://www.ecampus.com/help/help-desk. Thank you for being a valued customer! -eCampus

    • Andrea D

      Date: 02/08/2024

      Andrea D

      Date: 02/08/2024

      I ordered two text books. Never received the books and instead got a box full of random pamphlets. Customer service said they stand by the carrier and to return the books for a refund. Except I can’t return something I NEVER received. The customer service is NOT helpful and the carrier is obviously scamming. DON'T BUY FROM HERE, I know I won’t.

      eCampus.com

      Date: 02/14/2024

      Hi Andrea, We do certainly apologize for the inconvenience you have experienced regarding this order. At this time the order has been refunded in full back to the original payment method. Thank you! -eCampus

    • Pierre J

      Date: 01/18/2024

      Pierre J

      Date: 01/18/2024

      This company has sellers on their platform that will accept orders and payment, but will not fulfill the order. Neither will they respond to any attempts to communicate. I placed an order for a book two weeks ago, was charged for it, but never received it. Not only does this seller on the platform not fill orders or respond, but the company Ecampus.com will not respond either. I will not be ordering from this company again. I would like to receive a full refund.

      eCampus.com

      Date: 02/05/2024

      Good afternoon! Thank you for your feedback regarding the Marketplace seller. We will further investigate the seller to resolve this issue as quickly as possible. A full refund has been issued back to the original payment method. If you need any additional assistance, please visit our help desk at https://www.ecampus.com/help/help-desk. Thank you for being a valued customer! -eCampus

    • tommi B

      Date: 01/17/2024

      TERRIBLE EXPERIENCE. WOULD PUT ZERO STARS IF I COULD I ordered a book on jan 8th and now on jan 17th still have not received and my class started and i had to purchase book elsewhere in order to start class. I reached out and was told to keep waiting the book was shipped, however USPS tracking site does not indicate the book has been recieved yet. The person i spoke to did not care and kept telling me to wait until the 24th which according to their shipping time of 6-10 days is still longer than needed. I have to pay a $20 restocking fee which is absurd for a book i DID NOT get. DO NOT waste your time with this website. I would rather pay more on another website than ever use this one again. DONT WASTE YOUR MONEY OR TIME.

    • Ana S

      Date: 12/15/2023

      Run away!!! Do not order books from eCampus.com. They sent me a book torn up. Every page is only half of the page. The haft pages are full written. When I tried to return the book, I had to pay shipping again. They do not care about the customer. They want your money. These people are scammers.

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