Reviews
This profile includes reviews for eCampus.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 144 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromPATRICK O
Date: 05/10/2023
5 starsTHANK YOU I HAVE RECEIVED THE BOOK, ORGANIZATIONAL BEHAVIOR, NINTH EDITION,BY STEVEN L.MCSHANE AND MARY ANN VON GLINOW.Review fromRob P
Date: 05/09/2023
1 starSCAM ARTISTS!! advertising books they don't have, taking orders only to cancel!!Review fromMelissa M
Date: 05/07/2023
3 starsPurchasing was easy. Price was fair. However, I was unable to track my package after it shipped. The book arrived 2 days later than expected.Review fromAngela P
Date: 05/05/2023
5 starsBook was delivered a day earlier than expected and was on time for class.Review fromBrittany N
Date: 05/05/2023
1 starBrittany N
Date: 05/05/2023
Took my order for an item that was out of stock! :( Apparently their better-than-competitors price was too good to be true: they took my order, had me wait a week for our order to be filled, then only to notify me that "Unfortunately, we were unable to locate a supplier for the following items:...". Don't advertise it if it's not in stock!! Can you imagine if this was a textbook for an imminently-starting class?? Buyer beware!!! :(((
eCampus.com
Date: 05/09/2023
Hi Brittany! We apologize for the inconvenience and frustration this must have caused you. While we carry thousands of books in our warehouse, some items are only available from our distributors or publishers. The item you order did show in stock with our distributor; however, they changed the availability on the item after several days. Therefore, we refunded the order right away, back to the original payment method. We have added some in-store credit to your account for the inconvenience. This credit can be used on any future order. Thank you for choosing eCampus.Review fromBenjamin C
Date: 05/03/2023
1 starLiterally the worst customer service I’ve ever experienced, you cannot talked to a live person on the phone and when you use their chat feature you get generic responses. I sent in 3 books for them to buyback on 03/17/23; they received them 03/22/23. As of 05/03/23 the only response I get is “we will email our accounting dept. please allow 24-48 hours.”Review fromBrittany A
Date: 04/30/2023
5 starsBook came right before my class started and as listed. Thanks!Review fromArdena F
Date: 04/30/2023
5 starsI’ve received all my books in a timely manner and the buying and shipping process is easy. This is also the cheapest I’ve found for text books!Review fromSterling B
Date: 04/29/2023
5 starsI have received the book and am still reading. Thank you.Review fromSara W
Date: 04/19/2023
5 starsPerfect transaction and saved me money on books required for school.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.