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Business Profile

Windshield Repair

Rite-Way Auto Glass
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.95

Average of 81 Customer Reviews

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Review Details

  • Mark K

    Date: 07/24/2024

    They communicated well, showed up on time and did a great job. I was impressed with the entire fast process

  • Tony F

    Date: 07/22/2024

    Shanna and Austin are phenomenal. Within a few minutes Shanna coordinated with my insurance company and had my vehicle scheduled for repair. Austin arrived on time and was courteous and professional. Without any reservation I highly recommend Rite-Way Auto Glass. Anybody else is simply second best.

  • Fred G

    Date: 06/18/2024

    Shannon and Chris were great to deal with. I highly recommend Right Way to everyone.

  • Robert M

    Date: 06/14/2024

    This was the second time I've used Rite-Way to replace a windshield. Both times were perfect. I'll only use Rite-Way in the future, if needed.

  • Jimmie C

    Date: 06/11/2024

    They were the best. The guy that came out I couldn’t have asked for a nicer or sweeter person. He answered every question.He took time to make sure I knew the answer to anything I asked.Thanks so much

  • Rhonda F

    Date: 06/06/2024

    Fast, friendly and stress free service ??. Chris came to my place of employment and replaced my windshield while I worked. All I had to do was hand him my keys which is a huge plus for working people!!! ??recommend!!!

  • Larry W

    Date: 05/31/2024

    Fast friendly service did great work Would use their services again

  • Shawn S

    Date: 05/14/2024

    Rite-Way All the Way
    So excited to have found Rite-Way Auto Glass! I have a 1964 Ford Galaxie 500, and my insurance company left it up to me to find someone who could install the windshield. I was ready to drive hours to Ohio when I searched local glass companies in Lexington and started cold calling them. Most companies said no, but Haley at Rite-Way said it should be no problem. She called a tech and then called me back to confirm they could do it, but I needed to find the glass as they couldn’t order it.
    I purchased all needed items and called back. Tara answered and connected me to Haley, who scheduled me right in. I took my car early because I was headed out of town for the weekend. Bret took out my windshield, verified it was not damaged, took my other parts, and assured me they would take great care of my car. Bret advised that older cars could have a lot of hidden rust and said they would call me and take photos.
    Expecting my car to get worked on the following Monday, I was shocked when Jordan called me Friday (the next day) to say my car was ready. He said there was some minor surface rust that they wire wheeled off, then sprayed with a rust inhibitor, ensuring I was good for another 50 years.
    Monday, when I arrived to pick up my car, Katie got Haley, who told the guys I was there so they could get my car. Haley took my payment and walked me out to inspect my car. The ladies in the office were professional, nice and had great attitudes. The entire staff here is amazing, and it’s rare to find a company with so many professionals. To top it off, Shanna called today to check on me and my car and ask if there was anything I needed. This is my new go-to place for window-related issues, and the fact that they work on classic cars is amazing.
    Thank you to everyone at Rite-Way for such amazing service.

  • Johnnie G

    Date: 03/26/2024

    Shanna was very helpful. She was very polite and helpful with helping me understand the process very clearly . Nick was my tech and he was good also he was need our service in a timely minor and did a great job repairing our glass. Because of my service by Shanna and Nick I referred one of my coworkers and she is getting her windshield replaced today. Thanks for being so helpful. I will continue to refer Rite-way

  • Diane C

    Date: 03/25/2024

    They did a great job. People were friendly and efficient. I had to wait for my car and the waiting room was clean and pleasant. Gina was excellent—pleasant and clear about everything. Brett did a fine job. I am very happy with my choice and would recommend them.

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