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Business Profile

Garbage Removal

Waste Connections of Eastern Kentucky

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the second time in less than a year the garbage truck refuses to take my can… The first time they said the cans were to close together, so I asked the lady on the phone the measurement so I can get my garbage took. Since that day I always take my measuring tape to abide by these “rules” Friday comes and yet again no pickup .. so 2 times they refused to take my can… they don’t worry about when my money is going to their “business” it’s basically stealing

    Business Response

    Date: 09/10/2024

    This customer's service day is Friday.  Driver noted that this account was service at 15:02:11 on August 23, 2024, with no notes of any issues.   

  • Initial Complaint

    Date:05/23/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i paid my bill for 3 months in march, i thought i was paying march - may but they suspended my pickup and stated the payment i made in march was for jan feb and march, i was never informed i didn't pay my bill to current until today, when i called trying to deal with it, i was spoken to very very rudely by a customer service person for not understanding why i was never informed she just kept saying well it would beon your bill. yet i stated since i paid said bill i thought, i don't bother opening them cause the things are beyond confusing, this is evidenced by them annoucing they are changing the bills to be easier to read. then screamed at by her among other unprofessional conduct.

    Business Response

    Date: 05/23/2023

    Customer will be given credit $87.05, due to the misunderstanding and that he says he was not told by the CSR what quarter he was paying for when he made the payment March 6, 2023.  I have spoken with Mr. Riley and he has agreed to this arrangement.

    Customer Answer

    Date: 05/23/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:11/28/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have called the business and voiced my concerns numerous times but nothing changes. The trash pickup employees have destroyed both the provided container and those I have purchased at *****. I have purchased 5 cans in the last 6 months. Several times they have left bags of trash behind. My pickup on 11-25-22 they threw one bag over my fence into the backyard, left 3 bags of trash in the can, broke a wheel off my can, left a large crack in my can, tore the lid off the can they provided, and I also noticed four other houses in the neighborhood who's trash wasn't picked up or at least not fully picked up. I have asked for a new container and was told they would bring one over a year ago but I still don't have one. I am asking for reimbursement for property damage and for services that I paid for but did not receive on several occasions.

    Business Response

    Date: 12/08/2022

    Waste Connections will swap out the Waste Connections poly cart with in the next 7-10 business days and we will issue a credit of $100 for the customers personal can.  Waste Connections request that only the poly cart provided be set out for service.    

     

    Thank you,

    Waste Connections of KY 

    Customer Answer

    Date: 12/09/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,
    **** **********

Waste Connections of Eastern Kentucky is NOT a BBB Accredited Business.

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