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Business Profile

RV Parts

RV Parts Country

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Parts.

Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an Item on 23 June 2023, the Website says ships next day for Items in Stock. The item was indicated in Stock when Purchased. and still shows In stock on their website.

    June 26th - Received an Email saying they got my Order and asked me to not contact them because a shipping number will be sent.

    June 28th - Received an Email asking for Delivery Confirmation.

    I attempted to Contact them regarding the shipment since they are trying to confirm I received it. I called the Phone Number ************** on their website. It is a recording and it says "customer service is standing by to answer any questions" it then disconnects.

    I went online to their customer service and it is just a web form.

    They need to have a usable phone number, and it they are advertising next day shipment they should do that and if they ship something they should not ask for confirmation of receipt before they even send a SHIPPING/TRACKING number.

    Business Response

    Date: 07/03/2023

    Hi *********

    It looks like your tracking information was sent to the email that you placed the order with which was [email protected]. Your tracking information is ****************** with UPS for reference. Yes, you are correct that the part was in stock and shipped and delivered to you within five business days of the purchase date. Please let me know if there is anything at all additionally that I may do for you or assist you with on this order. I will be happy to help you anyway I can. Have a wonderful day!

  • Initial Complaint

    Date:10/25/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an RV A/C unit on 18 Sep, 2022, for $850 that I received damaged in shipment.
    RV Parts Country responded to one email and never answered their phone, with no way to leave a message.
    I had shipping insurance on this purchase of $104.
    I have tried to contacted three different times, including a photo, and now have three different case numbers after emailing and receiving the same response. The case numbers are ****** sent on 9/23, ****** sent on 9/26 and 1***** also sent on 9/26.
    I have also tried to contact them on their ******** Page and through Instagram.
    I would like to have the unit replaced (not just the damaged shroud) because I'm unsure of the damage to the entire unit.

    Business Response

    Date: 11/04/2022

    Hello **** *********,

    I apologize that ***** damaged your order. Please see the pre-paid attached return label that you may use to return the item in question. Once the item has been returned back, a refund will be processed for your order. Please let me know if you have any further questions. I will be more than happy to assist you anyway I can.

    My direct email address is [email protected] if you need that as well. 


    Customer Answer

    Date: 11/07/2022



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    **** *********

  • Initial Complaint

    Date:09/29/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned two products with accessories which were delivered on July 11/12, 2022. I have asked several times for a refund and have not received it as of yet. They keep stating it is the warehouse that is holding up the refund. The warehouse states they have the item. The number you call is only a recording so the only way to reach out is via email.

    Business Response

    Date: 09/29/2022

    ****,

    Your refund has been processed. Please allow 3-5 business days for the refund to reflect your account.

     

    Thank you!

  • Initial Complaint

    Date:09/21/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 8th, 2022 I order a complete replacement RV awning system. Part of the hardware kit arrived damaged. The balance of the equipment including the awning roller and awning fabric has never arrived. I have attempted to contact the company via their recommended email message on their website 5 times and they will not respond. They do not maintain an operational phone line so you can not call them. I would like a full refund and they can send a shipping label to return the damaged parts they shipped.

    Business Response

    Date: 09/21/2022

    Hello Mr. ********, 

    I apologize that you have received your awning arms with damage. I do see with the four tickets that you have opened with our customer service department, each have been responded to addressing your concerns. I have emailed the distribution warehouse the photos of your awning hardware damage, and requested them to provide return instructions for it. As soon as I have those, I will send them directly to you. As far as the other item on your order, the awning tube and fabric, **** Freight states they are waiting for you to make an appointment with them for delivery. That information can be found by following this link below to ****'s website:

    ***************************************************

    Please let me know if there is anything further that I can assist you with. Again, as soon as I receive those return instructions for the awning arms, I will send that to you right away. 

     

    Thank you and have a great day!

  • Initial Complaint

    Date:09/12/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    order#*********'. date8-28-2022 item # *********** tracking #********************** total price $125.89 looked like the box had been opened part does not work. have been trying to get an answer nobody returns email or phone.

    Business Response

    Date: 09/12/2022

    Hello ******* *******

    I apologize for this issue. Please see the attached pre-paid return label you may use to return the item. Once returned, we will process a full refund to you for the order. Again, very sorry for this inconvenience. Please let me know if there is anything additional you may need.

     

    Thank you and have a great day. 

    Customer Answer

    Date: 09/12/2022



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* *******

  • Initial Complaint

    Date:08/23/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered from website (camper parts world) an **** ******** Trim Ring #****** 16"x24"for $97.63. The dimensions were shown in a diagram and not listed in description. They sent a 16"'x16" and insist I received what I ordered. You can only communicate by web message and there have been many. They say I can return it but must pay the shipping and a restocking fee which is $27. This is not my error and as of yesterday the website still shows the size as 16"x24" in the diagram so I know other people must also be having same issue. Please go to their website I listed above and enter **** ******** Trim Ring in search and it will show you two models. Look at size given for the $97.63 model. I view this as false advertising and just want to return the item and receive a full refund of what I originally paid.

    Business Response

    Date: 08/24/2022

    Hi *****,

    I apologize for this inconvenience. I have attached a pre-paid shipping label that you may use to return the item. Once the item is returned, I will process a full refund for the order back to you. Again, I apologize for this issue. Please let me know if there is anything further I can do to assist you.

     

     

    Thank you and have a blessed day!

    Customer Answer

    Date: 08/24/2022



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** ***********

  • Initial Complaint

    Date:08/11/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    HELLO IM REACHING OUT BC MY WIFE CANT GET ANYWHERE WITH THIS...ORDER #********* WAS PLACED ON 7-16-22 IN THE AMOUT OF $696.77 AS A S&D (SCRATCH&DENT) MODLE WITCH CLEARLY STATES GOOD WORKING UNIT JUST COSMETIC DAMAGE ... THE UNIT WAS RECIEVED ON 7-21-22 WITH A BROKEN AC LINE. SO WE TAKE PICTURES AND SEND IN EMAIL.. WE RECIEVE AN EMAIL BACK ON 7-22-22 WITH A RETURN LABLE AND A CLAIM NUMBER #******..AND A TRACKING NUMBER #************. I TOOK IT TO SHIPING FACILITY SAME DAY .THE ITEM WAS RECIEVED BY YOU ON 7-28-22.. AT 9.25 AM. VIA *** **.WE SENT YET ANOTHER EMAIL ASKING ABOUT THE STATUS ON REFUND ON 7-29-22.. NO RESPONSE 8-1-22 ANOTHER EMIL WAS SENT ASKING ABOUT UPDATE AND NO RESPONSE. FINALLY ON 8-2-22 WE GET A RESPONSE OF PLEASE ALLOW 3-5 BUISNESS DAYS FOR REFUND TO REFLECT UR ACCOUNT. 7 DAYS LATER 8-9-22 WE EMIAL AGAIN NO MONEY HAS HIT OUR ACCOUNT AND A STATUS IS REQUESTED. AND THE LAST RESPONSE WE RECIEVED ON 8-10-22 WAS YOU HAVE REQUESTED THE STATUS OF MY REFUND FROM SOMEONE IN YOUR FACILITY... THIS IS ABSOLUTLY REDICULOUS WE HAVE TO GO THROUGHT THIS AND ITS THEFT..THEY HAVE MY MONEY AND MY BUSTED AC UNIT THEY SOLD ME, WE WAITED LONG ENOUGH AND ITS OBVIOUS THIS COMPANY DOESNT CARE ABOUT ITS CUSTOMERS. WE HAVE ALL THE PICTURES AND DOCUMENTS TO PROVE THIS ALL.

    Business Response

    Date: 08/11/2022

    Hello ***** *********

    I apologize that you feel that you have had a poor experience with our company, that is by no means the impression that we would like to leave you with. I do show that you have been fully refunded for the order in question at this time. I would recommend allowing 3-5 business days for the refund to reflect your account. This has also been conveyed on your wife's two support tickets as well. Please let me know if there is anything further you or your wife need assistance with, I will be more than happy to help you.

     

    Thank you and have a great day!


  • Initial Complaint

    Date:07/25/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 10th I ordered 5 ****** RV Furnace Duct Cover - 4 7/8"- ******** from this company. On June 13th I received 2 emails stating my order had shipped. The e-mails are the exact same e-mail. They supply the exact same information, including the tracking number. On June 15th I received a package of window and door hardware. The package had no packing slip, no order form, and no return address. On June 16th I received a similar package with 3 furnace duct covers, also no identifying information in this package. On June 20th I contacted the company and let them know I did not receive 2 of the furnace duct covers. The messaged me back with a tracking number, which I though was for the two missing covers. A weekish later I realized they sent me the tracking number that matched the package that I received on June 15th. On June 30th I messaged them back on my case number letting them know about the package of door hardware that was not my 2 missing duct covers. I told them I was willing to send the hardware back (with prepaid shipping), but still wanted my 2 duct covers. I have not heard from the company since, and my case link no longer pulls up a record of this exchange.

    Business Response

    Date: 07/25/2022

    Hello ********,

    I apologize that you feel that you have had a poor experience with our company. That is by no means the impression we would like to leave you with. I have processed a refund for you for the two missing RV Furnace Duct Cover - 4 7/8"- ********, they were priced at $2.10 each. I also attached documentation of that refund being processed to you. I would recommend allowing 3-5 business days for the refund to reflect your account. Please let me know if you have any further questions or concerns that I can be of assistance with. I will be more than happy to help you. 

     

    Have a blessed day!

    Customer Answer

    Date: 07/25/2022



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******** ******

  • Initial Complaint

    Date:07/13/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order number: *********
    Order Date: 5/27/2022
    ****** Entrance Door Window Frame Exterior Black
    $10.41 x 1
    $10.41
    I placed the order above. All other items in the order were shipped. One item that I received was different than ordered, but I made it work anyway. I never received the entrance door window frame. I know the amount is small, but I really need the part. They have replied back and forth with me claiming since I received a package, that it was delivered. They said they would have to file a claim form because they say it shipped and I said I didn't receive it. I asked them to file the claim and replace the part. They have refused to do so and stopped replying to my messages. I asked for a refund or replacement and they will not respond. People need to be aware that this is the type of business they run and they need to avoid them.

    Business Response

    Date: 07/13/2022

    Hello ******,

    I apologize that you feel that you have had a poor experience with our company. That is by no means the impression we would like to leave you with. I do see that the item was delivered by *** with the tracking information: ******************. We would indeed have to contact *** and notify them that you are claiming it wasn't delivered in order to get a refund processed to you. The shipping details as well as the weight that *** have scanned in at, all show it being delivered. I will go ahead and contact *** and let them know that you are stating it was never delivered as the tracking information indicates. From there, they will process a lost claim for it. We can then get a refund processed to you for the item if they approve and confirm the item as lost. Please let me know if you have any further questions, I will be happy to help you. 

     

    Thank you and have a blessed day!

    Customer Answer

    Date: 07/13/2022



    Complaint: ********



    I am rejecting this response because: I am not claiming that the package did not arrive.  The package DID arrive.  I am complaining because the window frame was left out of the package.  I have contacted your company more than 6 times and been told the exact same response you gave me.  I want the the window frame that was missing from my package.  The package that came wasn't even big enough for the window frame to have been inside.  It was a smaller white bagged package.  I received the three other items that I ordered.  They said the only thing they could do was file a claim with ***. I told them they could do whatever they needed to either send me the part or issue a refund.  After about three weeks of going back and forth, they stopped responding.



    Sincerely,



    ****** ******

    Business Response

    Date: 07/14/2022

    Hello ******,

    The ******* claim was filed and they approved it. We have processed a refund for the missing item to you on Jul 13, 2022, at 3:00 PM. I would recommend to allow roughly 3-5 business days for this refund to reflect your account. Please let me know if you have any further questions and I will be happy to help you.

     

    Thank you and have a blessed day!


RV Parts Country is NOT a BBB Accredited Business.

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