Complaints
This profile includes complaints for Precision Garage Door Service's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Precision was here 6/5/2024 to repair garage door. The door had lightly hit the roof of my car and then would not go up or down. They were here 15 minutes, repaired the door, with no parts replaced and yet charged me $524.00. As ****** was leaving I asked him why the strip at the bottom of the door had small gaps here and there, which were NOT there before. He said if he attached it more securely "it would leak". Later I thought why/where would it leak to? That strip runs the length of the door at the very bottom. If it sticks to ice, now that there are gaps, I am concerned that the strip will come away from the door when I try to open the garage door. I had Precision replace that strip in 2015, but there have not been ANY gaps until 6/5/2024 when Precision came to my home for this repair. I spoke with ***** on 8/20, with **** 8/29 and she transferred me to **** who told me it's not covered. I explained the situation and he refused to send someone to secure it better.
Business Response
Date: 09/20/2024
Hello, thank you so much for providing this feedback. I am sorry for your experience. Management will be contact within one business day and we will get this resolved. Thank you kindly for your business and your patience.Customer Answer
Date: 09/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ***********If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Initial Complaint
Date:01/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am having install finish issues with precision garage doors out of Louisville. I ordered 2 garage doors in June 2022 and was informed they would be installed around Aug due to being "special" order. We were ok with that and in Aug received a call stating, "your garage doors are in, and we can install them, what date works best for you". I took a vacation on 02 Aug 2022 for install only to be greeted by an installer named **** who said, "we don't have all parts and can install 1 door". I said "No, we want both doors installed on the same day". Then I get a call in Sept 2022 around Labor Day stating, "we have all your door components in and can install on any day you want". I take another vacation day on 13 Sept 2022, only receive another call on the morning of the 13th stating, "Not all the parts in in and have to cancel". Finally on Veterans Day, ****** and **** came to install both doors (did an awesome job) but was informed the company didn't order enough of the weather-stripping seal that goes on the outside around the edge of the garage doors came up "short" and they would be back in a few weeks for final install. that's been 1 1/2 months ago and still no install of the weather seal.
I submitted a consumer's rating back in Aug on the company's web page. I reached out hoping to get an answer on the issues of on why the customer has to use 2 days' vacation, only to have them wasted because the company can't get communicate within its own employees on parts and install. The owner responded to my message stating "we are at the mercy of supply chain production delays as we do not manufacture the doors we sell. In regard to your vacation time, I'm very fair and would like to work with you on a discount. Again, I apologize for the delays. I wish we had more control over shipping".
As of today, no contact from the "owner" or "supervisor" on correcting these concerns.Business Response
Date: 02/13/2023
We had a change in ownership in Aug of 2022. We will be reviewing all documents and contact the customer with a time we can complete this project.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.