Complaints

This profile includes complaints for Humana, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Humana, Inc.

  500 West Main Street Louisville, KY 40202-2946

  
• 

  CenterWell Pharmacy

  PO Box 745099 Cincinnati, OH 45274

• 

  Humana, Inc.

  5555 Glenwood Hills Pkwy SE STE 150 Grand Rapids, MI 49512

• 

  Humana Insurance Company

  100 Mansell Ct E Ste 400 Roswell, GA 30076

• 

  Humana Insurance Company

  6600 Browns Mill Ferry Dr Lithonia, GA 30038

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern if such persons exist at Humana the below documentation is self explanatory for the reasons I have CANCELLED MY Humana Plan *********
  
  Nov 28th received letter #1 FROM Humana, PO Lexington KY Box14168, and stating application under review.
  
  Nov 29th dated letter #2 FROM Humana, PO Lexington KY Box1416 “request for information that will affect your part D PREMIUM attached DOCUMENTS DECLARATION PRIOR DRUG COVERAGE
  
  Nov 30th dated letter #3 FROM Humana, PO Lexington KY Box1416 as proof of enrolment & DOCUMENTS DECLARATION PRIOR DRUG COVERAGE
  
  DEC 05th dated Letter #4 FROM Humana, PO Lexington KY Box1416 & DECLARATION OF PRIOR DRUG COVERAGE DOCUMENTS WHICH WAS RESPONED TO 12/05 by sending a copy of 1095B proof of health coverage US Department of Veterans affairs & checking box “I had creditable prescription drug coverage through my VA benefits” from 1963 until deceased. I returned these documents in a prepaid Humana envelope. A manager on 01/12/2023 confirmed receipt of the 1095B proof of health coverage US Department of Veterans affairs.
  
  DEC 26th dated letter from social security. Information about your health plan Premium PART B beginning JAN 2023 is $164.90. Changes start 01/2023, AMOUNT OF REDUCTION $100.00 /AMOUNT OF PREMIUM AFTER REDUCTION $64.90.
  
  BIG SURPRISE Jan 08, dated letter #5 FROM Humana, PO Lexington KY Box14168, stating YOUR PLAN INCLUDES A LATE ENROLLMENT PENALTY $48.80 per month (CON JOB)
  
  01/12/2023 In reference to Jan 08, letter I spoke with 3 representatives from time 5:31 pm through 8:00pm in which one of 3 representatives was exceptionally unprofessional and hung up on me. None of the 3 representatives gave me a reasonable explanation of why I was being charged $48.80 for a prescription plan I did “NOT” need nor want. Further more any potential additional charges for prescription drugs were never ever mentioned by the original Humana"snake oil salesman" During his sales pitch I reiterated numerous times that I had VA coverage for prescription drugs and any additional drug coverage was needless! After being completely aggravated & provoked by inept and incompetent personnel I was finally able to speak with a manager person #4 who confirmed receipt of the 1095B proof of health coverage US Department of Veterans affairs. Some time thereafter manager’s further documentation investigation she agreed that I should not be charged the additional $48.80 although she could not give a reason why I was being charged. With that said 2 options to negate the problem were offered #1. Manager could elevate the problem through a process which would take a couple of weeks although there is NO guarantee that the additional $48.80 would be revoked. The 2nd option is to cancel Humana Plan *****-***. Despite this the Manager connected me with a NEW Sales agent *** ******** (1-800-537-0739) who offered to change the plan for me to a plan without drug coverage which offered less benefits and a lower give back. *** furthermore informed me that the 5th letter I received dated Jan 08, with the heading Humana, PO Box14168, Lexington KY was from social security and that MY issue was with social security not Humana moreover *** stated I should contact and communicate the fouled-up matter with social security which I judge an unreasonable suggestion that I should suffer the frustration of trying to resolve a problem with Social Security that Humana created through no fault of mine. Humana created the problem, if Humana had an iota of integrity they should have guaranteed they would fix the mistake rather then well PERHAPS we can.
  
  To be crystal clear, I did not and would not agree and dispute the additional $48.80 which would be billed in Jan and would have increased my PREMIUM to $113.70. Further more your ENROLLMENT PENALTY of $48.80 per month, which I NEVER EVER agreed to is an outright “CON JOB” given that I can obtain the same prescription drugs offered under Humana plan CHEAPER with a “FREE” Prescription savings card from GoodRx or Single Care and or the VA
  
  In summation because no one I spoke with at Humana could simply NOT understand that “I DID NOT WANT A “NEW PLAN” what I wanted was the plan as it was described, explained and promised to me by Humana’s Snake Oil Salesman with a $100.00 give back with no other additional charges. Since the many inept, incompetent personnel I spoke with could not provide what I was originally promised I have cancelled my membership. Incidentally I was again lied to by Humana and endured unnecessary stress in my attempt to cancel MY Humana Plan *****-***. I was informed that certain paperwork was an absolute necessity to cancel membership which is an apparent lie. All that was required was a simple phone call to United Health who will without any bother enroll me in their Patroit Plan and take care of what ever is necessary.
  
  Moreover if I am charged $48.80 for the month of January for a plan which I NEVER EVER agreed I will open up the gates of hell upon HUMANA.
  
  For starters as I have promised I am filing a copy of this dispute with the better business bureau in Kentucky
  
  With Regret
  ****** *****

  

  Business Response

  Date: 02/02/2023

  I am writing in response to the inquiry
  you submitted to Humana on behalf of ****** *****.
  
  Enclosed is a copy of the
  resolution letter sent to the ****** *****. The attachments mentioned in the response are too large to attach but were sent to Mr. *****. Please feel free to call
  me if you have any questions or concerns regarding this matter. I can be
  reached at ************ **** ********
  
  
  

• Initial Complaint

  Date:12/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back on Oct.18,22 in sent in forms to be reimburse the money I sent out on my teeth being pulled 225.00 and an eye exam for 50.00 along with a copy of the receipts. I spoke with a Humana rep before sending it in I was told it would be processed within 48 hrs of them receiving it. I called numerous times and get the run around with also the reps hanging up the phone on me. I am an elderly disable, low income person and need help.

  

  Business Response

  Date: 12/28/2022

  **** **** *********
  
  T in response to the inquiry you submitted to Humana on
  behalf of ****** ************. Please feel free to call me if you have any
  questions or concerns regarding this matter. I can be reached at ************ **** ********

• Initial Complaint

  Date:12/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Needed emergency ride through Humana for emergency surgery. Ride never showed up called to check on Ride Ride said they didn't have wheelchair van I explained to them a dozen times I do not need a wheelchair they mistakenly set me up for wheelchair and made me wait long after my scheduled time to the point where my family member had to drive me an hour to the hospital and take off from work that day and lose money important to feeding their family. Humana are liars. I did not say I needed a wheelchair this is their excuse so they don't have to pay me back the $25 in gas money. They are a bunch of bumbling ****** they lie they use incompetent Transportation companies. I want my $25 in gas money return to me. I certainly did not say I needed a wheelchair I have cancer on my face other than that I am a spry healthy Farm man that runs a dairy with 100 cows. I needed a ride that day because no one could give me a ride. I will be changing insurance companies Humana is unethical inappropriate and sociopathical

  

  Business Response

  Date: 01/05/2023

  ******* ** ****
  
  ****** ******** ******* ****
  *** * *** ******
  *********** ** **********
  
  Case No.:                         ********                                                                                
  Entity Name:                  N/A      
  Requester Name:         ******* ******                          
  ******** ******            ******* ******                             
  Humana Case No.:       *************  
  
  
  Dear Better
  Business Bureau,
  
  I am writing in response to the inquiry
  you submitted to Humana on behalf of ******* ******.
  
  Enclosed is a copy of the
  resolution letter sent to the ******* ******. Please note, the attachments are too large to attach, but were sent to the member. Please feel free to
  call me if you have any questions or concerns regarding this matter. I can be
  reached at ************ **** ********
  
  
  Sincerely,
  
  ****** ***** **************
  Humana
  Critical Inquiry Department
  
  Enclosure:   Resolution letter

  Customer Answer

  Date: 01/06/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  
  

  The resolution letter consisted of nothing they denied my claim they refuse to send me $25 in gas money for a trip my neighbor had to make it her pajamas because of their mishap and unethical procedures and obtaining a ride for me which never showed up for my cancer surgery. I want my $25 in gas money returned to me. I was heckled and abused by a company on the phone which never showed up to pick me up. I will change insurance companies I will not be treated this way as an American citizen who paid his dues I want my $25 in gas money returned to me. Humana is unethical and abusive. No member should not have a ride to surgery or two cancer treatment and no member should be abused by any transportation company that Humana decides to provide. I am a poor person and I am on Medicare and this was wrong absolutely wrong to make me pay my own ride
  
  
  Regards,
  
  
  
  ******* ******

• Initial Complaint

  Date:11/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  * ** ** ******* ******** ***** ****** **** ********** ********* and I need help in resolving serious issue I have with Humana. I received a benefit claims form from them on Oct. 4,22 after talking with a rep. telling me I get refunded my money out of pocket I paid for from my teeth (5/26/22 227.00) being pulled and eye exam 8/12/22 for 50.00 within 72 hrs of them receiving my form with receipts. I filled out the form like the rep. has said and mailed it out on 10/18/22. I called Humana several time they give me the run around even hanging the phone me and this happen constantly. They have been very rude and disrespectful. I have got exhausted, and I hate calling them due to this because of this evil treatment I get for just trying to get information. I am in need of help with this serious matter I should not have to go through this, this is bad on my health, and I don't need this. My member Id is **********

  

  Business Response

  Date: 12/28/2022

   

   

  **** **** *********
  
  I am writing in response to the inquiry you submitted to Humana on
  behalf of ******
  *************
  
  Enclosed is a copy of the resolution letter sent to the ****** ************* Please feel free to call me if you have any
  questions or concerns regarding this matter. I can be reached at ************ **** ********
  
  
  Sincerely,
  
  ****** ***** **************
  Humana
  Critical Inquiry Department
  
  Enclosure:   Resolution letter

• Initial Complaint

  Date:11/14/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm on the do-not call registry, yet I'm receiving several robocalls from spoofed phone numbers per week that are then connected to Humana's medicare division. I've requested on multiple occasions to be removed from their call list but the calls persist.

  

  Business Response

  Date: 11/23/2022

  Good Afternoon,

  Please review the attachment regarding a response t File Number *********

  Customer Answer

  Date: 01/09/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  I opened a similar complaint against Humana (********* ** ********** and tried calling both the Human rep ******* **** ** * ************ **** ******** - a non-working number) and BBB (went straight to voicemail). Humana is using a Robocall service ("I'm ****** on a recorded line... would you like info about Medicare insurance..."). If you agree, you're connected with Human Marketpoint Insurance. Today, the robocall connected to ****** ******** **********1 who confirmed she was with Humana. Previously Humana denied they were doing this (see attachment) and also said they had taken my number off their list. Both are clearly lies. Lies that are made more frustrating by their cover-up and giving a non-working phone number to discuss this. Humana is already bottom-feeding scammers by virtue of being in the business of monetizing health. Adding an additional scam to it is infuriating.

  
  
  
  Regards,
  
  
  
  ****** ********

• Initial Complaint

  Date:08/31/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***** ** ******* **** ******** ***** ************ ** ****** I have Humana Medicare. On July 6, 2022 a charge for $37.50 for my dental plan was deducted from checking account which was ok, but the following date which July 7, 2022 another deduction was made by mistake of $ 37.50. I have tried calling Humana several times the latest dates were 8/15/22,8/24/22 and 8/30/22. Those times that I have called i am put on hold for 20-30 minutes and then I get passed on from dept to dept and put on hold again. Today was the 5th time i called and told them I needed to speak with someone about the refund. I have spoken to ****** ***** *** ****** but they all say the same thing we will look into it. ****** told me last week that I would get my refund but I haven't received anything yet. That money was taken out by mistake and doesn't belong to them. It was only supposed to be $37.50 monthly once not twice. I would appreciate it if you could look into it. thank you, ***** ** ******

  

  Business Response

  Date: 09/12/2022

  Upon receipt of
  this inquiry, a thorough review of the issue was completed.  It was determined that on June 28, 2022, you
  changed your payment method from coupon Book to ********* ******** ***** ****).  Humana processed the recurring payment of
  $37.50 on July 4, 2022, for the July OSB premium.  On July 5, 2022, Humana received a payment through
  the website of $37.50.

  
  
  

   

  
  
  

  On September 5,
  2022, Humana processed a refund in the amount of $37.50 to you.  You can expect to receive the refund in 7-14
  business days.

  
  
  

   

  
  
  

  Please note that your
  ACH has been turned off.

  Customer Answer

  Date: 09/12/2022

  If I don’t get the payment you will hear from me because today is the 12th of Sept and there is no refund showing yet.  Thank you

  [* ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  ***** ******
  
  
  
  

  ---

  
  
  
  
  
   
  

• Initial Complaint

  Date:08/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe Humana dental HMO plan is double charging me. The plan cost $15.00 a month, I made payment in the form of a money order on their bill for $16.00 on 08/01/2022. I received a bill from Humana today 08/29/2022 stating that I owe $32.00 for the month(s) of September-October 2022. I believe they're not crediting my payment and committing fraud under 15 U.S.C. Sec. 1692e as well as 31 U.S.C. Sec. 3123.

  Customer Answer

  Date: 09/16/2022

  [[BBB TRANSCRIPTION VIA REJECTION FROM THE CONSUMER]]

  Please see attached signed HIPAA.

  

  Business Response

  Date: 10/05/2022

  See attachment for response. 

  Customer Answer

  Date: 10/06/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
  
  
  
  Regards,
  
  
  
  ****** ********
  

  
  

  Under HJR-192 and the bankruptcy of the United States, all public debts are prepaid: Under UCC 3-603 payment was made in the form of a money order on their billing statement, for Humana to state otherwise is fraud and against the law of commerce, the billing statement was not in a negative money value which is proof payment was prepaid and they're asking another form of payment from me similar to double dipping, I have a common law right to issue my own credit, I'm a private citizen and not a corporate entity: Herein are the violations of Humana claims they didn't receive payment: 15 U.S.C. Sec. 1692e:  UCC 3-104:  31 U.S.C. Sec. 3123: 31 U.S.C. Sec. 5118:  UCC 3-603:  15 U.S.C. Sec. 78m. 

  

  Business Response

  Date: 10/14/2022

  See 10.13.2022 attachment for response. 

  Customer Answer

  Date: 10/14/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
  
  
  
  Regards,
  
  
  
  ****** ********
  

  
  

  I'm the issuer of the money order, the credit is derived from the person ****** ** ********, under UCC 1-308  I reserve all my rights, I need full disclosure of all accounting, it's fraud to say Humana hasn't received payment when I have a copy of the money order on their bill, read UCC 3-603, you cannot say you haven't received payment, that would constitute fraud. Attached is a copy of the money order paid to Humana which is legal under the negotiable instruments law UCC 3-104. 

  

  Business Response

  Date: 10/19/2022

  Please see attached response. 

  Customer Answer

  Date: 10/22/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  In receipt of Humana's notice, I reserve all my rights under UCC 1-308, obviously your CPA's aren't competent in the laws that govern contracts, if they were this matter would have been resolved with a simple credit to my account. You haven't addressed not one of my recent request or answers to the laws that I sent you, you are in breach of contract if my account isn't credited with the money orders on your billing statement, you haven't quoted any law stating that it's illegal to create my own money order since the credit is coming from me anyways, it's no different from using a credit card, the credit is coming from the individual not the credit card company, if my account isn't credited or if my dental plan is terminated because you won't accept my payments, I will file a lawsuit for breach of contract and fraud. 
  
  
  
  Regards,
  
  
  
  ****** ********