Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolute services put in AC/ heater split units and had no permit! Wasn't done properly! Never came out to fix and has blocked my calls! They lie so much to me and my son who paid them almost 10k and now its not working at all. I told them i was gonna have to take them to court and they said they won't come out because i said that.... it's crazy! I need all my money back absolute services!!!!!!!! Don't abuse others the way you have treated me and the Durastar split units had 10 year warranty,..Im in so much pain from this company.

  

  Business Response

  Date: 06/04/2025

  We’re very sorry to hear about the difficulties you’ve experienced, and we truly understand how upsetting this situation has been for you.
  After reviewing your installation and service history, we can confirm that your system was installed properly and in accordance with all applicable industry standards. The issue you’re currently facing appears to be the result of flood damage caused by the recent severe weather in the area—not due to installation errors or equipment failure.
  As we discussed, this type of damage is not covered by the manufacturer’s warranty or our workmanship warranty. In these unfortunate situations, we recommend contacting your homeowner’s insurance provider, as they are typically the appropriate party to assist when natural disasters like flooding cause damage to your home systems.
  We sincerely regret the stress this has caused you. While warranty coverage does not apply in this case, we’re happy to support you however we can—whether by providing documentation for your insurance claim or helping you explore repair or replacement options.
  If you would like to discuss next steps, please don’t hesitate to contact our office and ask to speak with a manager. We’re here to help in any way we can.

  Customer Answer

  Date: 06/05/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They say they use flat rate pricing which is another term for price gouging! They came out to replace some springs on my garage door which cost about $60 dollars each which totaled $120. There were a few other parts two brackets, two ball bearing wheels and two cables. The additional parts couldn't have cost more than $150. Why was the bill over $1,200!!!! They refused to to provide an itemized bill showing what the charges were!!! To add insult to injury they signed me up for a membership I did not ask for!!! 100% Total scam!!!!!

  

  Business Response

  Date: 05/13/2025

  Thank you for taking the time to share your feedback. We’re sorry to hear you were dissatisfied with your recent service and appreciate the opportunity to respond.
  At Absolute Services, we use flat-rate pricing to provide clear, consistent, and upfront pricing to all our clients—regardless of how long a job takes or which technician performs the work. This model is common in the service industry and is designed to eliminate surprises and ensure transparency before work begins. Our technicians are trained to present pricing before any repairs are made, and we do not proceed without client approval.
  In this case, the repair involved not only spring replacement but also critical components such as brackets, cables, and rollers. The service level selected included a lifetime warranty on the springs, drums, center bearing, end bearing, cables, and rollers—providing long-term peace of mind. In addition, all parts installed are high-cycle upgrades, not standard 10,000-cycle components. This means significantly extended lifespan and durability for your garage door system.
  While the parts themselves have a cost, the pricing also reflects warranty coverage, labor, travel, insurance, training, and operational expenses that ensure the job is done correctly and safely the first time.
  Regarding the membership concern, we apologize if there was any confusion. Our membership program is typically offered as a value-added option to help clients save on future service. It should never be added without a client's consent. We are happy to remove the membership and issue a refund if it was added in error.

  Customer Answer

  Date: 05/19/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: they refuse to provide an itemized list of what the parts and labor cost. If you are a reputable business why would be afraid of showing your customers an itemized breakdown of the cost? If you had your car repaired they tell you what parts and labor cost. Not to mention the sales representative lied about the price of the springs.  I don't expect a refund, however, I would like to know what the parts and labor cost and don't think that's too much to ask.
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 10th, a technician from Absolute Services came to our home to assess our heater. We were informed that the blower motor needed to be replaced. While the part was covered under warranty, the labor cost was quoted at over $1,600. The technician stated they did not have the part on hand but could order it and have it by the 13th or 14th. A $500 deposit was required to secure the part and schedule the service. On the 14th, after not hearing from the company, I called for a status update. On the 15th, I was informed there was still no part and that I would receive an update the next day. On the 16th, I called again and was told there was still no ETA for the part. I requested the exact part number to explore alternative options, but the company did not provide it. Additionally, I asked for an itemized bill to understand the charges, but it was not provided. On the 17th, I was told the part would not be available for pickup until the 20th. I again requested an itemized bill but never received one. After consulting with three other companies in the area, I learned that the labor cost quoted by Absolute Services was significantly higher—approximately five times more than the local average. All three companies and Absolute services confirmed that the part should have been covered under warranty so we want to understand why the charge was so high. I contacted Absolute Services again to request a cost breakdown and still received no response. At this point, I requested a refund of $443 leaving the remaining $57 to cover the service call fee Absolute Services requires . The company refused, stating that the deposit was nonrefundable, despite no documentation or prior communication indicating this. We have attempted to resolve the matter by requesting to speak with a manager, but we have yet to receive a callback. The company’s lack of communication, failure to provide an itemized bill, and excessive labor charges are unacceptable. We are requesting your help.

  

  Business Response

  Date: 03/08/2025

  Thank you for bringing your concerns to our attention, and I’m truly sorry for the frustration and confusion caused by this situation. We deeply value transparency and customer satisfaction, and it’s clear that we missed the mark during this process.
  I understand the frustration regarding the delay in obtaining the required part and the lack of communication on our end. We should have provided you with a timely update and clear information about the status of the part and the charges involved.
  Additionally, I acknowledge the concerns with the labor costs quoted and the difficulty in obtaining an itemized bill. After reviewing your case, I’ve authorized the refund of $443, as requested, leaving the $57 to cover the service call fee. This refund was processed on February 13th, as agreed.
  We appreciate your feedback and are committed to improving our communication and billing procedures to prevent this kind of issue in the future. If you have any further questions or need assistance, please don’t hesitate to reach out to me directly.
  Again, I apologize for the inconvenience, and thank you for bringing this to our attention.

  

  Business Response

  Date: 03/08/2025

  Thank you for bringing your concerns to our attention, and I’m truly sorry for the frustration and confusion caused by this situation. We deeply value transparency and customer satisfaction, and it’s clear that we missed the mark during this process.
  I understand the frustration regarding the delay in obtaining the required part and the lack of communication on our end. We should have provided you with a timely update and clear information about the status of the part and the charges involved.
  Additionally, I acknowledge the concerns with the labor costs quoted and the difficulty in obtaining an itemized bill. After reviewing your case, I’ve authorized the refund of $443, as requested, leaving the $57 to cover the service call fee. This refund was processed on February 13th, as agreed.
  We appreciate your feedback and are committed to improving our communication and billing procedures to prevent this kind of issue in the future. If you have any further questions or need assistance, please don’t hesitate to reach out to me directly.
  Again, I apologize for the inconvenience, and thank you for bringing this to our attention.

  Customer Answer

  Date: 03/10/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I hope other do not experience what we did but firmly believe Absolute Services is not taking the best interest in customers, over pricing services. I was able to resolve this with another company for 1/5th the price quoted by Absolute services (not even the original disputed amount). 
  

  Thank you for you help on this matter. 
  
  
  
  Sincerely,
  
  
  
  ******* ******
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:10/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a a/c heater unit and also a service contract. Every since the first service the company dropped the ball and didn’t bring the correct size of the filter, I had to call numerous times and talk to numerous different people to get it corrected and by the next service visit the same issue not the correct filter size. The filters are included in the service contract…. I have spent several hours trying to talk to a manager in the department and get people that are unable to help. I am very frustrated with the situation and have tried to talk to the general manager or higher up and not successful.. even today a girl named ****** told me that she was a manager and not able to help. At this time I just want to be reimbursed for a service that was paid in full and not completely provided

  Customer Answer

  Date: 10/23/2024

  Here’s the most recent invoice 

  

  Business Response

  Date: 10/24/2024

  Thank you for bringing this matter to our attention, and I sincerely apologize for the frustration and inconvenience you’ve experienced regarding your service contract. We take full responsibility for the issues with the incorrect filter sizes and the difficulties you’ve faced in reaching our team.

  
  I want to assure you that this is not the level of service we strive to provide. Your concerns about the repeated mistakes and the challenges in getting the right support have been noted, and we are actively working to improve our communication and service processes.

  
  Our HVAC service manager has attempted to reach you, but it seems we've been unable to connect on the numbers we have on file. We truly want to make this right and provide you with the service you paid for. Please let us know the best time and number to reach you, and we will ensure that this issue is resolved to your satisfaction as quickly as possible.
  

  In the meantime, if you'd prefer a refund for the portion of the service that wasn’t completed correctly, we’re happy to discuss that as well. Your satisfaction is important to us, and we will do whatever it takes to make this right.
  Thank you for your patience, and we look forward to resolving this matter for you.

  Customer Answer

  Date: 10/25/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

  Customer Answer

  Date: 10/29/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 

  I still haven’t as of yet received any response from absolute company,  they do have my contact information and have contacted me in the past, really don’t understand why they said they are having issues contacting me, they can email me the number and name of whom I need to speak with to get this resolved as soon as possible 

  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:10/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called and canceled the services the end of August, beginning of September. However, auto payment was taken at the end of September. Which should never happen. I have been attempting to get refund several tries. No success and today I was told i've done all can do to get help to resolve this. They never did services during the time I had them. This company refuses to help.

  

  Business Response

  Date: 10/27/2024

  *** ****,

  The refund for $29.97 was processed on 9/30/24 and accepted/applied by the bank on 10/18/24. The last call that we have on file was from 10/17/24, if you have any additional questions or would like more assistance, please give us a call at ************ Our office opens at 7:30am until 5pm, Monday through Friday.

• Initial Complaint

  Date:10/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May/June: company replaced 10’ of pipe. Cost around 5000.
  Within a week, issue returned. It was decided to replace another 10’. I was told the jackhammering is a big expense. I was quoted over 16000.
  The day of the second project. The techs only spent a couple of hrs on the site. They had traveled 1.5 one way to get a machine to remove the concrete. No jackhammering was done.
  During this time, my neighbor was unhappy with the project bc the concrete was her property.
  The company offered to replace the concrete after the project is complete at no cost to myself or the neighbor. Due to turnover at the company and the neighbor’s lack of timely communication, this ordeal stretched out over a couple of months. Final the company came to the site to complete the work. The work that was done was not what I agreed to.
  I agreed techs jackhammering to dig and replace 10 feet of pipe.
  What was done, a machine was used to remove concrete. They removed my clean-out and they did an internal seal of the pipes.
  I actually had a different plumbing company come out to see if I was a candidate for the internal seal and they told me no because my pipes are actually laying at an angle that will still hold water.
  I called the company and it took 3 weeks of calling before I was able to talk to a tech who was on site and the project manager.
  I requested a review of my invoice. He would not do that. The change for jackhammering is almost 900 dollars for one hour. The invoice is quoted for 9 hours.
  I also wanted my clean out back. He said they will not replace the clean out.
  The project manager then told me that the work they did, I was actually being under charged.
  Based on a couple of company’s’ site that prefer similar services, The sealing of pipes runs between 5,000 and 8,000
  I was told nothing will be reviewed and they are considering the project complete.

  

  Business Response

  Date: 10/24/2024

  Thank you for sharing your experience with us. We truly value your feedback and deeply regret that the project didn't meet your expectations.

  I'd like to take this opportunity to address your concerns and provide some clarification.
  

  Regarding the jackhammering hours: I understand your frustration with the quoted time for jackhammering. The time included in the quote factored in the complexities of the job, including time spent mobilizing equipment to and from the site. We apologize if this was not clearly communicated, and we will review how we explain the breakdown of such costs in the future.
  

  Cleanout replacement: I hear your concerns about the removal of your cleanout. While it was necessary to remove the previous cleanout to perform the work, we ensured you still had a functional cleanout installed at the sidewalk. We understand this is important to you, and I’m sorry if this part of the process wasn’t explained clearly at the time.
  

  Suitability for the pipe sealing: I want to assure you that the work performed on your sewer line was completed following careful assessment and met all required standards. In fact, the final inspection was confirmed and certified by the state. We are confident the solution we implemented was appropriate for your situation.
  

  We appreciate your patience as we work to replace the concrete as previously discussed. The concrete replacement is currently scheduled for November 4-5, and we’re committed to completing this at no additional cost to you or your neighbor.
  

  Once again, we apologize for any miscommunication along the way. Please feel free to reach out to us if you have any further concerns. We aim to close this project in a way that ensures your satisfaction.
  Thank you for your business, and we hope to resolve this matter soon.

  
  

• Initial Complaint

  Date:08/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/28/24 Absolute Services came out to replace my garage door spring, which was broken. The tech charged me $800, I paid for it by check.
  One hour after tech left the springs malfunctioned, and I was not able to open the garage door. I called Absolute and they wanted to wait till Monday to come back out, but I insisted they send out tech that day. When the second tech arrived he told me they had put on the wrong spring, but he could adjust it and have them come back out Monday to replace them. The manager **** Humphrey called to tell me they wanted to send out the first tech ****** to tweak the springs & I told him no that the springs were the wrong springs according to the second tech Travis Natziger. After a debate **** said he would have the springs removed that day and refund my $800. The tech ****** came out to remove the springs and apologized for putting on the wrong springs, but he would remove them and **** had told him to tell me they would send me a refund, I had Community garage door services come out in the next hour to put on new springs, They charged me $450 for the right springs and I have not had any problems with them.
  I have called Absolute Services for the last two weeks to get my refund, and all I get is the check is in the mail!

  

  Business Response

  Date: 08/05/2024

  We apologize for the inconvenience you experienced with our service. We understand how frustrating it must have been to deal with a malfunctioning garage door and the subsequent issues.
  
  Regarding your concerns, we provided multiple options for garage door springs, ranging from $600 to $1,222. The option you selected included high-cycle springs that come with a 5-year warranty, intended to offer long-term reliability and value.
  
  We acknowledge that the initial installation was incorrect and caused you further inconvenience. Once we were made aware of the issue, we promptly sent a technician the same day to make adjustments and ensure you could access your garage. Our manager, Thad, contacted you on Monday to address the situation and offered to remove the incorrect springs and issue a full refund of $800.
  
  We understand your frustration with the delay in receiving your refund. We assure you that the check is in the mail, and we are expediting this process to ensure you receive it as soon as possible. We are also reviewing our internal processes and training to prevent such errors and delays in the future.
  
  We are deeply sorry for the technician’s unprofessional comment about commissions. This does not reflect our values or the service we strive to provide. We are taking steps to address this internally.
  
  Your feedback is invaluable, and we are committed to making things right. If you have any further concerns or if there’s anything else we can do to resolve this matter to your satisfaction, please contact us directly at 502-833-8444.
  
  Thank you for bringing this to our attention. We appreciate your patience and understanding.

  Customer Answer

  Date: 08/08/2024

  
  
  Complaint* ********
  
  
  The customer stated that she was told the refund check was mailed out on July 25th, which she still has not received.  
  

  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:07/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolute Services up-sold me a 3-ton AC unit in October 2023. They failed do a proper electrical evaluation prior to the installation. As such, when we started using our AC unit in May (2024) the AC circuit kept tripping the 20-amp circuit breaking in the AC panel. Called Absolute about the issue, they sent an HAVC tech 31 May. Tech looked at the new HVAC unit and found no problem. On Tuesday 4 June, Absolute sent an Electrician to do and electrical evaluation. This technician checked the HAVC unit and read the label (label indicated the unit requires a 35-amp circuit). He checked the panel and noticed it had a 20-amp circuit. He said we needed an incoming surge suppressor ($1600), he scheduled an technician for the next day. That Tech showed up and said we didn't need a surge suppressor, we needed a 35-amp circuit installed. A new 35-Amp circuit with 10-AWG was installed. The 20-Amp circuit had 12-AWG. During the circuit installation the Absolute Tech stepped through the ceiling in the master bedroom. Absolute did pay to fix the ceiling, but I had to do the painting. Their Tech (Sub-contractor) was not reliable (schedule wise). This issue could have caused a fire in my house. A 35-Amp load on 12-AWG wire.

  

  Business Response

  Date: 07/21/2024

  Thank you for bringing your experience to our attention. We sincerely apologize for the issues you encountered and any inconvenience they may have caused.
  We are committed to providing high-quality service and it is clear that we fell short in your case. We regret the oversight during the initial electrical evaluation and the subsequent complications that arose. Safety and reliability are our top priorities, and we take your concerns about the potential fire hazard very seriously.
  We appreciate your patience as we worked to address the issue, including sending out multiple technicians and ensuring the ceiling repair. We are sorry for any inconvenience caused by the scheduling delays and the need for you to paint the repaired ceiling yourself.
  Your feedback is invaluable, and we will use it to improve our processes and training to prevent similar issues in the future. If there is anything more we can do to rectify the situation or if you have any further concerns, please do not hesitate to contact us directly at ************.
  Thank you for giving us the opportunity to address your concerns and improve our services.

  Customer Answer

  Date: 07/22/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  See the attached word document.  I was not able to explain all the reasons for rejecting Absolute Services response in the limited space available here.  

  
  
  
  **** ******

  

  Business Response

  Date: 07/23/2024

  We have sent this to the correct department to handle the concern for you. Our HVAC Manager will be reaching out by telephone today by 1pm. If you have any other questions, or would like to be transferred, please give us a call at ************.

  Customer Answer

  Date: 07/27/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I never got a call from a manager.  I've only received one blocked call since last Thursday, that was a call from another company.  All other calls have been received.  Also had no voice messages left on my phone ***** ********.  My other phone ***** ******** has not received a call.  This is quite typical for Absolute Services.  They tell me they have tried to reach out to me, but I never receive a call.  Their Tech's and automated system indicating when a Tech is coming are received every time.  The Tech's can get hold of me.  To boot, I was supposed to be reimbursed for the paint, installation, and labor to paint my bedrooms walls, and ceiling, and to install the insulation in my attic.  To date I have not been reimbursed for the paint, insulation, and labor.  In my opinion, quite possibly the worst customer service I've ever received in my entire life.  Are all customers treated in this manner?
  
  
  
  Sincerely,
  
  
  
  **** ******

  Customer Answer

  Date: 07/29/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I never got a call from a manager.  I've only received one blocked call since last Thursday, that was a call from another company.  All other calls have been received.  Also had no voice messages left on my phone ***** ********.  My other phone ***** ******** has not received a call.  This is quite typical for Absolute Services.  They tell me they have tried to reach out to me, but I never receive a call.  Their Tech's and automated system indicating when a Tech is coming are received every time.  The Tech's can get hold of me.  To boot, I was supposed to be reimbursed for the paint, installation, and labor to paint my bedrooms walls, and ceiling, and to install the insulation in my attic.  To date I have not been reimbursed for the paint, insulation, and labor.  In my opinion, quite possibly the worst customer service I've ever received in my entire life.  Are all customers treated in this manner?
  

  Sincerely,
  
  
  
  **** ******

  

  Business Response

  Date: 07/29/2024

  ****,

  The refund of $277 was submitted on our end and it showing a pending status. Would you be able to check the bank the card is with and verify there's nothing holding the funds on their end?

  In our last response, we apologized for the damages of your ceiling and having to paint yourself, and that if you have any additional questions to reach out to us as ************. If you would like to speak to the Electrical Install Manager please don't hesitate to give us a call, as this is the quickest way to get in contact with us. If the Electrical Manager isn't available, ask for a return call from the General Manager or Director of Sales. We will 100% ensure that this is taken care of for you.

  Customer Answer

  Date: 08/06/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ******
  

  
  

  There service is still terrible and I'll never recommend Absolute Services for any type of work to anybody.  Although I'm accepting their response I'm only doing so because any further action is fruitless.. 

• Initial Complaint

  Date:04/30/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not install new metal duct work on unit.. Did not repair outside house siding, I got outside insulation to put in outside ductwork. Let workers use pipe wrench and drill for job. Clean up old insulation, had to remind to replace coupling on outside unit for outside propane line. Stayed to after 7:00 pm, they could not decide on how to install L1 and L2 wires on thermostat. Did not install all screws on outside ductwork.
  
  **** said he would call me first thing on this matter.

  

  Business Response

  Date: 05/10/2024

  Thank you for bringing this to our attention, *****. We have attempted to reach out a few times. When you have time, please call us at ************ and ask for our HVAC Install Manager.

  Customer Answer

  Date: 06/18/2024

  
  
  Complaint: ********

  The customer states the company promised to send documentation to show the customer's warranty has been extended 4 years.  The customer asserts that he never received the documentation.  The customer requests that the company upload the 4 year extension of his warranty to the BBB complaint portal.

  
  

  

  Business Response

  Date: 06/18/2024

  The document was sent on 5/22 @ 9:23am. If another copy is requested or needs to be mailed, please give our office a call at ************.

• Initial Complaint

  Date:04/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3-19-24 I called for electrical work as they advertised on line . A man came and said the work would be $292.72 and ran my ** ******* card.Then I realized he was wrong on several counts, before he ever did anything. I told him to not do any work. He was here about 30 minutes. He said he had to still charge $176 for doing nothing. I agreed. He said I would get a credit on AR for $116.72 as soon as he got back that day.. After 6 calls, one left on hold, a Manager said a credit of $102 had been issued. This was over 2 weeks ago. No credit. When I called today, they were too busy to talk. I just want my credit even though the $176 charge was a ripoff, also.

  

  Business Response

  Date: 04/22/2024

  Thank you for bringing this to our attention. This refund has already been processed and we are just waiting on your bank/card to accept the refund to put back on your card.

  Customer Answer

  Date: 04/22/2024

  
  
  I received $102 credit on my **** *******. Though this is a little short of what they promised I’m ready to call it even. Thanks.
  
  
  
   

  
  

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