Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolute services has not followed through with anything they had said they would. We decided to use their services the lowes home improvement.
  They first came out and sold us a new furnace or hvac system. They never came back to make sure the system was properly installed. 2 we decided to use them for installing toilet and faucet.
  They busted a waterline going to our toilet. So for next 2 days they finely fixed the leak, but could not install toilet till their tile guy could fix the tile.
  That has been 2 weeks as of today 12/12/22. Not only that but they were a sloppy bunch of people. Did not clean up after themselves. My wife and I had been scrubbing down the bathroom walls from all the jackhammering they had been doing. Didn’t bother to move our stuff out of bathroom. They have been the least professional business I have ever seen. After calling several times we are giving up on them . They have said s everal things to get our
  business but never have followed through with any of it. But they did sell us a new hvac system
  I just call them a clown show.

  

  Business Response

  Date: 12/17/2022

  1. The HVAC system was inspected and signed off during the install. We pull permits to ensure this is done properly, there isn't a need to return unless the system isn't working properly. The homeowner has not informed us that the system isn't working as intended per specs.

   

  2. The waterline that was damaged, was concealed in the concrete that we had to remove. There isn't a way to detect that the line is there, the line is installed in the improper place. However, we did fix the damaged line and even informed the homeowner that we will cover the cost of the damaged line and tile replacement. The sub-contractor that we use for tile, is backed up and not available in 1-2 days, we had to schedule this service out. We have informed the homeowner of this and we will be in contact to update every step of the way.

   

  We offered to clean up the dust from the jackhammer, but we were told, "not to worry about it" and that they would handle it. From here, all we are waiting on is the tile installer to come install the tile so we can finish the install of the toilet.

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had some duct work and cleaning service for my attic area and it cost $3300. The issue was not resolved and the problem of dust and insulation particles still are coming through the ventilation system. No resolution from the management and I would like them to refund my money back for not following through with the repairs that they promised by the contract that I signed.

  

  Business Response

  Date: 10/10/2022

  We appreciate you bringing this to our attention and we apologize that you feel that you have received anything less than 5-star service from our company. From the notes and pictures that we have in our system, our Service Expert and the Service Manager provided an option to you on 10/10/22 to smoke test the system at no additional cost to search for any leakage in the ductwork and this service was approved. We also provided an option to clean the ductwork to eliminate any dust or debris that may be in the ductwork as well. The services performed on 9/19/22 were to repair the damaged/disconnected ductwork in the attic. In our system, we have 1 inbound call on 10/10/22 at 8:45am to schedule the service call for 10/10/22 at 3pm. If you would still like us to schedule the smoke test, we would be more than happy to offer this service to you. If you need any additional assistance, please call our office at ************ and ask for the **** Service Manager. He will be more than eager to resolve this with you.

  Customer Answer

  Date: 10/11/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  The work was poorly executed and a smoke test will be beneficial, However this will not fix the problem.  They will then recommend more money to be spent on my behalf.  I will like some type of refund for this mishap, either 100% or a partial refund. 
  
  
  
  Regards,
  
  
  
  **** *******

  

  Business Response

  Date: 10/12/2022

  We would like to perform the smoke test to determine where any leakage may be in the ductwork. If we find any leakage, there will not be any additional costs as we warranty 100% of our work and we will make it right. Our **** Service Manager has requested to make an on-site visit to perform the inspection and go over any findings. We will call you at the number provided to get this service scheduled asap!

• Initial Complaint

  Date:07/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had my furnace/ac replaced. Our old unit was having issues keeping our house cool upstairs. We had this company come out to give us an estimate to replace our unit and clean our air ducts. We were using window units in the upstairs part of our home due to our original a/c not being able to keep the upstairs cool. We made it very clear to the technicians that came out that was a huge concern of ours. They guaranteed us that not only would we be able to stop using our window units, that this new unit would keep our upstairs cool. After spending $9000, I am currently sweating and my house is 80 degrees. We have had nothing but issues. Within the first week of the new unit it leaked all over my floor. We were promised that our unit would work better, yet here we are still dealing with a hot upstairs. We have been trying to speak to a manager since the beginning of July, and they have not gotten back with us. We ask to remain on hold waiting for a manager and they do not give us this option. It has been weeks since a manager named ****** has attempted to speak with us. I am very frustrated after spending so much money and we were promised this new unit would give us relief from the heat. So far, this new unit is not working any better than the one we had previously that was 22 years old.

  

  Business Response

  Date: 08/03/2022

  Spoke with the homeowner today (08-03-22) and currently have an appointment scheduled on site for 08-05-22 for a resolution. Our phone number on file transferred to a voicemail that was full and was updated today with the correct information. Absolute Services strives to be the Absolute best with 5 star customer service and we offer Guarantees to every homeowner who chooses to use our comfort solutions. The challenge at hand will be repaired or replaced to honor our in home guarantee to provide comfort the the home.