Business Profile

Heating and Air Conditioning

Bryant Heating Cooling Plumbing Electrical, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bryant Heating Cooling Plumbing Electrical, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

13 total complaints in the last 3 years.
3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/23/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am very mad. We bought a new unit from the company back in 2021 and it only lasted 2 years before it broke and something went wrong with the unit. They wanted to charge me for the service to come out and the price was ridicules because the first person said we needed new unit at first. So we asked to speak to someone higher up to discuss the matter. So they sent 2 more ppl out that didn't seem know what they were doing and told us they would send us the expert then finally they sent a expert person that said they fixed it and we should not have any more issues plus we still had to pay to have it fixed plus the service call. The third person said they fixed the unit and assured me they fixed the issue and should not have any more problems. A year later it's having issues again and not cooling. This is unexceptable and I refuse to Pay another 100 bucks or more to fix this issue.
Business Response
Date: 06/24/2025
We are working with the customer to relocate the dryer vent at no charge. We believe this will resolve the problem.
Customer Answer
Date: 06/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *** ******* *******

***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.
Initial Complaint
Date:05/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
May 21, 2024, employee serviced heat pump system. He advised that my unit was out of warranty & had been for two years. After he explained all the pros & cons, I was convinced to purchase a new unit $11,349.00. There had been no other employee that had discussed the warranty with me. As advertised fast service, unit was installed the next day May 22,2024. Afterwards it came to my attention my old unit was actually installed May 23, 2014, with a ten-year warranty, end date May 22, 2024. I had been given false, unverified information by their employee, which I used to make the decision to purchase & I signed the contract.
Their work completion audit was falsified by employee & there were issues noted by our state inspections from consumer protection dept all of which have been resolved.
Company has acknowledged their warranty status is determined based on industry standards & after the installation they verified my warranty by calling the previous installer & they have a copy of it. They have refunded 56% of a previous bill that was over charged due to my warranty still being in effect. Management has told me I did not have to sign the purchase contract, as if I should not have listened/believed their employee. Made me feel this was all my fault. I will take responsibility for having been convinced I was doing the right thing at the time (because of the warranty & age given on the unit) but I believe the company should be accountable that their employee incorrectly advised me that my system was not under warranty when the fact of the matter it was in effect. All of which Bryant has acknowledged in words. I believe the company should financially paid for their part of their misrepresentation, half of the amount I was billed, $5,674.50.
It is not my fault that the warranty issue was extremely uncommon {per Bryant} and that the company did not verify that information prior to advising me. Which misled me to make the purchase.
Business Response
Date: 05/23/2025
Attached is the response to ** *********** complaint with the ******** ******** ******* ********** ** ******** *********** This should address her
erroneous and fabricated claims. The complaint was closed by the ** after our
response. If the BBB would like to see any additional documentation or
attachments, please let us know.
Customer Answer
Date: 05/30/2025

Complaint: ********

I am rejecting this response because: of the erroneous and fabricated claims that I did not make. In my opinion was gathered from thru various employees and submitted to this law firm. I would have invited a disposition under oath. The ** cases are closed based on their internal procedures. The only complaint to the Bureau was the false warranty information that Bryant admits to making that lead me to sign a legal contract to purchase. As a consumer I believe the company should pay for their mistake of providing false information. Be it not intentionally but still created a $11,349.00 debt for me. I believe this is called NEGLIGENT MISREPRSENTATION. Why wouldn't a company commit to doing the right thing and pay for their mistake,

Sincerely,

***** *********
Business Response
Date: 05/30/2025
We have addressed all claims in the previous response.
Initial Complaint
Date:04/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
8/31/2024 Technician out to assess issue. Stated compressor needed replacing. Warranty on unit now second hand and no longer valid. Asked tech if unit should be repaired or better to replace. At tech's opinion, went with repaired. Following week second tech came to do repair. Tech stated coils bent on unit and should have been replaced. Tech went ahead with repair.
4/19/2025 Technician out again because unit not working. Quoted fan motor needs replaced. Also stated condition of unit and wondered why repaired and not replaced. Held off on proceeding with repair and advised to speak with manager.
4/22/2025 connected with manager and explained situation (why decision to repair when would have been willing to replace). Manger offered $1000 off towards installation of new unit or $500 off towards replacing fan motor.

Amount for first repair of unit - $4363
Quoted amount to replace fan motor - $1264

Amount estimated for new unit - ~$8,000

Terms offered by manager found to be woefully unacceptable.
Business Response
Date: 04/28/2025
Multiple options were given
to the customer and he could have chosen to replace the unit prior to the
repair being made. We feel we’ve made a fair attempt to work with the customer
to further remedy the issue with appropriate discounts.
Customer Answer
Date: 04/28/2025

Complaint* ********

I am rejecting this response because: Work was done based on the professional opinion of the original tech that came out. Option to replace was never presented by an onsite technician. I had to ask that question and went with the professional opinion. Second tech that came out with replacement parts stated condition of unit and that replace would have been correct option. I had already been partially billed for the part and it was never made aware to me that replace was still an option at that time. Otherwise I would have gone that route. Third tech that came out for new issue also stated unit should have been replaced (I asked). So, now I have put $4300+ into a unit that should have been replaced with the probable expectation that I will continue to have issues where I would not have had a problem replacing the unit up front and I'm supposed to be satisfied with $1000 of towards a replacement or $500 off the fan quote ($1264)? I looked the fan up by the way. Only $266 on amazon, exact same part. No. Those are not acceptable options. They're just insulting.

Sincerely,

**** *****
Business Response
Date: 04/30/2025
We have reached out to the customer and offered an additional $500 off the fan motor, bringing the total disounct to $1000. Instead of $1264, this repair would be $264 (which is less than he found the part for on Amazon). The customer declined this offer.
Customer Answer
Date: 05/01/2025

Complaint: ********

I am rejecting this response because: I'm not sure why we are still talking about fixing a unit (again) that should have been replaced to begin with. I can see you very much want me to accept the fan offer, but you know that is only pushing the problem a little ways down the road. I'm going to end up having to replace the unit. Since you do not want to discuss that, it is probably not going to be with your company. Please let me know if you change your mind.

Sincerely,

**** *****
Initial Complaint
Date:06/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please see the attached document.
Business Response
Date: 06/27/2024
Our offer still stands to send a licensed electrician out to give a full estimate for the cost of bringing the electric up to code, but that it will not be free as another company performed the initial work. This issue was unforeseen and outside of the scope of HVAC licensing. We offered to reimburse the fee to have a locksmith come and unlock the garage door, which was declined by the customer. We have returned the requested old thermostat and confirmed proper operations. At this time, the contract has been fulfilled for the HVAC work requested by the customer.
Customer Answer
Date: 06/27/2024

Complaint: ********

I am rejecting this response because:
I had to argue with them for them to agree to call a locksmith out. We drilled the locks out ourselves, so no locksmith is needed. As far as electrical work, we have scheduled an electrician to come out with a different company. We no longer trust Bryant and do not want them in our house. They did return the thermostat today after a week of calling and asking for the return. They replaced the disconnect box that was attached to our A/C and garage power, since they did our garage doors will not work and it keeps getting worse, now no electrical works in our garage. Replacing the disconnect box was in their scope of work in the contract, so I guess I am confused why they messed with it to begin with if it was not wired properly. Also, not sure how all the electricians that have been in our house over the years all missed it, but now their is an issue after Bryant comes. I also do not appreciate them taking my review down from BBB. They literally tried to bully me to take my reviews down before they send out an electrician to view the scope of work and give an estimate. I tried to compromise with them that after we settled on a repair price I would take it down, but they wouldn't agree. After I told them I wouldn't do business with them again they said they will no longer service the unit they just installed despite it being part of the contract. I enjoy them trying to say they are willing to work with me, but the phone conversations that leave me in tears would beg to differ. I recorded the last one and it was nasty.

Sincerely,

******** *********
Business Response
Date: 06/28/2024
All of our conversations are recorded and we have confirmed what we offered was stated in those calls. We did not say we wouldn't honor the warranty if requested. Most of the technical and licensing requirements have already been explained multiple times to the customer. The only request from the customer was to have everything done for free, despite it being vastly outside the contracted scope of work. Our offer to send a licensed electrician at, or near cost, to review the scope of the job with the customer and perform the needed work to get the garage up to code still stands. The BBB review is still visible to us. We have no control over getting that taken down--only the BBB can do that.
Customer Answer
Date: 07/09/2024

Complaint: ********

I am rejecting this response because:
Hello,

Due to the timing issues and the holiday, this complaint should still be open. We just got a second opinion yesterday. Bryant completely fried our electric garage doors and our exterior garage lights when they installed the HVAC system. I am not sure why they didn’t stop when they first began and had not yet replaced the unit when they realized our garage was not working. I was assured by the technicians that they would get it figured out and if not an electrician from their company would be out to fix it. No one said anything about extra cost until it was too late to cancel the agreement/order. I have still to get the inspector out, but I am pretty sure this will not pass inspection. Please put my review back up on BBB. I saw it was removed. Re-open the complaint or I can start a new one. Please let me know. Thank you.

Sincerely,

******** *********
Business Response
Date: 07/12/2024
The outdoor lighting and the garage door were
ran off the disconnect for the Air Conditioner. This is against code. We
did not perform this work and this issue should be brought to the company who
did. We offered to correct the electric wiring, but since it was not originally
done by our company, we would not repair it for free. We offered to do this
work at a reduced rate but were not allowed to have an Electrician come to the
property to determine the cost to even discuss it with the customer. If we had
halted the installation of the Air Conditioner, this problem still would have
existed and needed to be fixed to pass inspection. The Air Conditioner and the
outdoor lighting cannot be on the same circuit. Once again, this electric work
was not done by Bryant Heating & Cooling to begin with.
Customer Answer
Date: 07/15/2024

Complaint: ********

I am rejecting this response because:
We have had numerous electricians out and the city inspector. They all agree the way you all left it is not to code. They say that the disconnect box that you replaced it with is not big enough to handle the garage and A/C power like the last one. They do all agree that there should be a separate disconnect box and breaker for the garage power. Currently, we are getting some power to the garage, but our garage doors still will not work. They are either completely fried from the HVAC installation or not getting enough power.

Sincerely,

******** *********
Initial Complaint
Date:04/09/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Called them for a clogged line. They came out and said the “only” way to access my lines is through my toilet which was $750 which I approved. They couldn’t get the clog that way so they had to come back later that day and install a clear out which cost me $2400 which I accepted. They gave me $50 off for a 5star review which i did and $400 off for a membership through them which I did. 2 days later I called them back out because my lines were still clogging up. They came back and said it would be $450. Got them down to $150. They went through my bathtub this time which wasn’t even an option the first time “had to go through my toilet and charge me $750”. Couldn’t get to it through the bathtub so they had to come back the next day to go through the clear out I already paid over $2000 for. The next day they said it would be $450. Got them down to $200. Finally got the clog that time. Ended up paying them $2,200. I canceled my membership and deleted my 5star review. They have charged my card 3 months for the membership that I cancelled. Have called and gotten a credit the last 2 time. This third time I had to cancel my credit card and get another one. They said they will issue a credit to me tomorrow Monday but they will just charge my card again next month. Shouldn’t be advertising plumbing if they are unequipped to do plumbing. They priced gouged me through the whole process and took a month to unclog my drains.
Business Response
Date: 04/10/2024
We apologize for the issues that occurred with canceling the whole home membership. The additional charge that happened on 4/7/24 was refunded on 4/8/24 and we emailed the receipt to the email address we have on file for **** ***** Upon review of this account, **** **** owes an additional $285 that was discussed with her in February. We will waive the $285 balance owed in order to resolve this matter.
Customer Answer
Date: 04/11/2024
I’m not sure where the $285 came from. Never has a $285 been mentioned in any of the correspondence between us which I have provided to you. That just confirms the price gouging from this business. All I was asking for is the credit for the $24.99/monthly charge and to stop charging my card every month just to issue me a credit for the charges you aren’t supposed to be charging my card since I cancelled the monthly membership. I’m tired of the apologies and credits just stop charging my card in the first place.
A company can’t provide you with horrible customer service, price gouge you at every turn, continue to charge your card after cancelling a service with them, and now demanding more money that was never mentioned before. This is absolutely outrageous.
Business Response
Date: 04/17/2024
The funds requested have been reimbursed.
Customer Answer
Date: 04/17/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

******* ****

***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.
Initial Complaint
Date:01/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern,

I am filing this complaint against Bryant HVAC due to the failure of a newly installed furnace and substandard service. After our old furnace broke down in December, Bryant recommended and installed a new furnace and A/C unit for over $15,000. Shockingly, the new furnace malfunctioned within three weeks, mirroring the initial problem, which is unacceptable for a brand-new installation.

This issue reflects poorly on the quality of Bryant's products and their professional integrity, considering the significant expense involved. I request an immediate and effective fix at no extra cost, a formal explanation for the failure, and assurance of the reliability of both installed units.

I have already contacted Bryant HVAC and am awaiting their response. However, given the severity of the issue, I felt it necessary to involve the BBB. This complaint aims to resolve my situation and prompt Bryant HVAC to improve its service and product quality for future customers.

Thank you for addressing this matter.

Sincerely,
***** ******
Business Response
Date: 01/23/2024
On the initial visit which happened on December
21, 2023, the technician diagnosed a bad control board on an 18-year-old
system. The board was going to take at least a week to receive, and the client
elected to purchase a new heat pump system. After the installation, there was a
quickly correctable issue from our installation. We addressed it within 2 hours
of the first notice there was a problem, and it took 10 minutes to fix. We have
discussed the difference between the control board issue and the safety switch
issue that occurred after installation with the customer. We added two years of
maintenance to the account and satisfaction was reached as of January 11, 2024. After a phone follow-up today, we did confirm the unit is still working
satisfactorily and the customer stated they had retracted the BBB complaint.
Initial Complaint
Date:05/16/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We filed a complaint with Bryant Heating & Air in July 2022 and they replaced a faulty air conditioning unit (a lemon) they had installed. The new unit that was installed is now malfunctioning - the first time it was turned on (this passed weekend) there was no cold air. The tech that was sent out said it was a "faulty pump". We discovered that when they replaced the "lemon" unit, they left the old pump. We advised we would not pay for a replacement pump. The tech came back out - this time the system not working was blamed on the home's fuse box. WE NEED A FUNCTIONING AIR CONDITIONING UNIT INSTALLED BY BRYANT HEATING & AIR - OR OUR MONEY RETURNED SO WE CAN PURCHASE A SYSTEM FROM A REPUTABLE VENDOR.
Customer Answer
Date: 05/19/2023
Complaint ******** Additional Notes for the complaint against Bryant Heating & AC The Bryant Tech visited the house and advised the A/C had stopped working due to the condensation pump - indicating the cost to repair would be $750. After push back the cost was decreased to $300. After further push back (because the system is < 1 year old - the Tech returned and advised there was just a clog in the condensation pump - so it is fine. The problem is now the house electrical system panel. We hired an electrician to look at the house electrical and were advised that the fuse to the A/C had been switched to a neutral position causing no juice to get to the unit. When the electrician flipped the switch, the A/C started pushing cool air. We have no trust in Bryan Heating & Air. We have reached out to CARRIER - the maker of our replacement Heating/AC unit. We would like for them to inspect the system and recommend a vendor different from Bryant to support our unit. *** ******** - daughter and power of attorney for *** ****

Business Response
Date: 05/24/2023
This is in response to BBB ID ********. We have been in contact with our customer’s
daughter and mutually agreed that we would send our Service Manager along with
a representative from the manufacturer to inspect the unit. We were waiting for the manufacturer to
confirm scheduling. We advised her of
that & she had communicated with the manufacturer as well. Due to her lack of trust in our service she had
requested to utilize another company to service her mother’s unit and said she had
received names from the manufacturer. We
are very interested in bringing this to resolution with her & her family. She
declined our offer but is agreeable with us following up with her later. If you need additional information, please advise. Thank you.
Customer Answer
Date: 05/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
We contacted the manufacturer of the unit (CARRIER) and advised we had lost trust in the dealer that was servicing our system (Bryant Heating & Air). CARRIER provided the names of 5 other dealers that we could utilize to service mom's (*** ****'s) unit. We selected ******'s. ******'s sent out a Tech yesterday who inspected the unit and it is fine. There was a clog on the Condensation Pump unit which the tech cleared. There was a small charge for this repair. We also purchased a Maintenance Agreement which provides 2 visits annually (Spring & Fall) to inspect the unit. Friendly, fast, fair. Before ******'s visit, the AC was set on 74 but the house temp was 86 - my mom is elderly and is a shut-in - this was very hard on her. After ******'s visit, the house temperature is a comfortable 74 degrees. What a difference the change in dealers made.
THANK YOU BETTER BUSINESS BUREAU - I BELIEVE JUST HAVING YOU INVOLVED HELPED THIS ISSUE TO FINALLY BE RESOLVED. NOTHING WAS GETTING DONE UNTIL THIS COMPLAINT WAS FILED.
Initial Complaint
Date:01/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Conversation with ******* * *********- It was concluded that the *** reroute, $1500 , was not performed but still charged. Bryant H&A lost all credibility and my confidence in their ability to provide quality work, transparency, and fair prices.
Informed that no refunds or reimbursement would be provided regardless of fulfillment of contractual obligations.
1- natl high $1600- Bryant HVAC $2500 for the water heater install
2- charged $1500 for tnp reroute that was not done
3- $700 charge for a quick connect shutoff valve, $10 part,used 1 old valve why not both. padding invoice
4- old water heater was stolen without authorization.
5- water pipes connecting my soft water system$3500 were cut and capped, now unusable

“ Bryant proposes to install all specified induction, accessories, products, and materials for your Air Conditioning and Heating system as described below”
-ZERO info.Bryant ignored policy on their work order.emailed DHUNT asking for a detailed invoice.No reply. Prices for the work performed were 3x the natl high avg. zero response/transparency.
With no invoice of a detailed work plan, a large sum of money spent for work that was not performed, and what is clearly hiding prices with intent to deceive and gouge, non-transparent work orders that disregard Bryants own policy, and arbitrarily high prices, my due diligence provided me with a number commiserate with the highest national average price for identical work $1600
No information or specificity was given to try and understand a price nearly triple the national avg.

$1,500.00 Reroute TNP outside
TNP was not rerouted performed

shut off valve- $700 dollars for an inline shut off valve that is a quick connect hose, a $10 part. I had all of the required shutoff valves already.

To add on to this , my old water heater was stolen without permission or authorization, pipes connecting my soft system was destroyed without authorization, rendering it useless.

Vultures preying on consumers
Business Response
Date: 01/13/2023
This is in response to BBB ID ******** We offered fair restitution for the value of
any uncompleted work. The customer
refused to let us, or the state inspectors view the work. Also, we were not contracted to do any work on
a 30-year-old water softener and were never requested to leave the old water
heater behind. The customer is refusing
to correspond with us. We are still
happy to either complete any unfinished work or refund the difference, even
though it would void any product warranty since it is out of code. Thank you.
Customer Answer
Date: 01/18/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

An email from the director stated a refund of $1700 which I have attached. From this email I can only assume they do not wish to honor that agreement . Also all attachements from the prior email show my proof. There is a much longer email from both of us showing the work not complete. If any more is necessary I will provide those emails.

Regards,

****** *****
Business Response
Date: 01/19/2023
This is in
response to BBB ID *******. Please note
that we have corresponded with *** ******
The refund has been mutually agreed upon & our accounting department
has completed the process. The refund
transaction will appear on his credit card account. He would need to contact his bank to confirm date
it will post. Thank you.
Initial Complaint
Date:10/07/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Requested service for a fall season check of the furnace. A courteous tech arrived to check my furnace. Within a few minutes he was saying there is a problem, produced pictures. I challenged that the pictures might be stock photos. He then offered to let me look through the scope camera… then quickly said oh my camera is broken. He had a long black wire attached to a camera. The wire was inserted into the furnace. He said that the heat exchanger ?? needed to be replaced and would cost $2900 plus. II told him, it is not personal but I need to get a 2nd opinion before I spend that kind of money. He turned off the furnace indicating it might be unsafe to leave it on. He sent 5 pictures of the inside of the furnace showing a crack/ damage. He sat in his truck a while - completing invoice and part work for the service call.
I called ***** company to get a referral for a service provider who came the next AM looked, cleaned and checked the furnace and found nothing wrong with it. Very very unhappy with I believe attempted scam,
Business Response
Date: 10/11/2022
This is in response to BBB ID ********. Please be advised that we issued a refund on
the credit card that was provided for payment. We would be happy to meet Ms. ***** with our
licensed technician, our supervisor, a local code official along with her *****
technician if she would be interested in us showing him where the crack is
located. Also, it is our policy that all
cracks must be verified by a member of management while the technician is on
the job site. For your review attached
are 3 pics showing the crack. This is a
safety issue. Please let us know if Ms.
***** is interested in scheduling a meeting. Thank you.
Customer Answer
Date: 10/15/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be unacceptable to me. I want nothing to do with this business. I did receive my money back and that is sufficient.

Regards,

******** *****
Initial Complaint
Date:08/25/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
8-25-22 Date of transaction (unit was running fine but Bryant was going to rewire it to where it wouldn't work unless we agreed to there demands)
I was told by Bryant Heating & Cooling that I needed a defrost board. I said ok how much, they stated 749.00. I said ok to the defrost board. About 1.5 hrs into the job **** stated he found another issue with the high pressure switch and he would have to pump out the freon for a new total of 3079.00

When I declined and stated that I would like to search for a better price the rep (****) stated that he would have to rewire the unit to where it would not work unless I rescheduled with Bryant.

When I stated just leave it as is, or just put the defrost board on only, he stated he could not do that per his manager *****).

Eventually I agreed, only because it was 90 degrees outside and I didn't want to subject my **** and kids to the extreme heat.

In conclusion the only thing that was changed on this date was the defrost board and they did not rewire it to where it would not work because I rescheduled to have them put on the new parts at a future date...

They were very demanding and would not bend unless I submitted to there demands.
Business Response
Date: 09/06/2022
This is in
response to BBB ID ********. To update,
we have made multiple attempts to reach our customer regarding his complaint,
but all attempts have failed. We have left
VM messages. There has been no response
from the customer. We are interested in resolution
but for that to be possible we would appreciate a return call from him at his
earliest convenience. Thank you.

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Bryant Heating Cooling Plumbing Electrical, Inc. is NOT a BBB Accredited Business.