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Business Profile

Heating and Air Conditioning

Bryant Heating Cooling Plumbing Electrical, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

This profile includes complaints for Bryant Heating Cooling Plumbing Electrical, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Bryant Heating Cooling Plumbing Electrical, Inc. has 5 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted Bryant to repair a floor furnace in October 2021 at *** ** ******** ****** in Louisville, KY. They came out to service the floor furnace but the problem persisted. They eventually returned and took the floor furnace to their shop to work on it. However, the floor furnace still isn't repaired and they have not installed a new floor furnace. The tenant in the property went the entire fall and winter seasons without a furnace in her home. The floor furnace is still under warranty and the issue is still not resolved and they still haven't put a furnace in the property. This has been a frustrating experience. I have spoken with them and they stated that the issue is with their vendor. It is my opinion that Bryant should fix the problem and then work with their vendor to resolve the issue.

      Business Response

      Date: 08/05/2022

      This is in response to BBB ID ********.  We did install a **** floor furnace on
      10/10/2019 which was covered by our one-year labor warranty and five-year manufacturer's part warranty.  We received
      notification from the customer on 11/02/21 that the furnace was not working
      properly.  On 11/04/21 our technician diagnosed that the furnace was
      failing to ignite.  From that point forward over the next several months
      until July of this year, we replaced the igniter (multiple times), gas valve
      (multiple times) and the entire burner assembly at the direction of the ****
      Technical Support Department.  Response times for receiving parts from
      **** were extremely long and it was difficult to communicate with them. Additionally,
      many of the parts we received were either incorrect parts or were not
      functional.  We only found out after several attempts to reach our ****
      contact during this process that he was no longer with the company. We were
      also informed he did not communicate the proper process for us to follow, so we
      needed to start all over again, following their correct procedure. The
      delays caused by the manufacturer are the source of the customer’s BBB complaint.  While our goal is to always try to meet
      and hopefully exceed our customers’ expectations, we feel our attempts to
      accomplish this have been extremely hindered if not impossible due to ****’s
      internal issues and poor service on their part.  By ****’s current process to follow, we are working through the
      distributor regarding the manufacturer’s warranty. The distributor is currently
      waiting for **** to respond back to them.  Please let us know if you need additional
      information. Thank you.      

    Bryant Heating Cooling Plumbing Electrical, Inc. is NOT a BBB Accredited Business.

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