Reviews
This profile includes reviews for HomeMembership's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 37 Customer Reviews
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Review fromElizabeth S
Date: 04/30/2024
5 starsWe had to use them twice so far and both times it was easy. We renewed and so glad we had because the next week we had to use it. Thank you!Review fromFRAN M
Date: 08/21/2023
5 starsFRAN M
Date: 08/21/2023
I have now used Home Membership for three claims. One was a broken septic line, one was a clothes dryer, and now a water heater. I can not tell you how refreshing it is to deal with a company who is not trying to find a loophole to avoid paying your claim. They tell you right up front what is covered and what they will pay. You file your claim, get your issue fixed, and they send you a check - often the same week. It is so nice to know that there are still companies with actual integrity.
HomeMembership
Date: 08/22/2023
Thank you so much for taking the time to share your wonderful experience with Home Membership. We appreciate your feedback and are thrilled to hear about your positive encounters with our service.
It's truly heartwarming to know that our straightforward approach and commitment to honesty have made a difference for you. We firmly believe in transparency and ensuring our customers are well-informed about what's covered and what to expect from us. Your satisfaction is our top priority, and we're delighted you've found our process efficient and hassle-free.Review fromJay S
Date: 08/01/2023
5 starsJay S
Date: 08/01/2023
Homemembership approved my part and labor within a few hours after I sent in the receipts. I got my check in 4 days. Fast and efficient service.HomeMembership
Date: 08/08/2023
Thank you so much for taking the time to review our services. It was our pleasure to help you with your home repair needs.Review fromRebecca B
Date: 07/06/2023
1 starRebecca B
Date: 07/06/2023
I thought I found an outstanding home warranty company until I had to use the service. They pride themselves on "you are covered if it is in the chart." However, you file claims after the work is done. There is no review process beforehand so you as the consumer can understand how much will be covered. I went into a heat pump replacement expecting $1,200 to be covered (obviously not the price of the heat pump + installation anyways). However, they only reimbursed me for $300, because the fan was the part that stopped working. Unfortunately, there are no more fan parts available for my unit. We would have loved to keep the old one since it worked great. However, according to the fine print, even if fan parts are unavailable, it only covers you for the component that fails regardless of availability. Meaning, I would have been better off saving $600 and putting it towards a new HVAC unit instead of buying a home warranty. The fan made the unit stop working, so I assumed it would be covered under the policy for a replacement, but that's not the case.
I'd only advise you to purchase this home warranty plan if your appliances are rather new, maybe within the last 10 years, and have parts readily available to cover repairs. Overall, I can't recommend this company since they try to distract you with the easy-to-read coverage chart, but their plans are still self-serving and not honest to the consumer.HomeMembership
Date: 07/08/2023
Thank you for providing this feedback about your claim. After further review of your claim by our member success team it appears your fan was damaged by a tree limb. Normally this claim would be denied as we don’t cover damage from external factors (storm debris, fires, etc.) this would typically be covered by homeowners insurance. However, we found the Home Membership team member went above and beyond by offering some reimbursement for the fan coverage which was the actual item damaged/broken which is how our coverage works. If that part is not readily available, you are welcome to apply the value of the part that is listed on the coverage chart to any upgrade of your unit. Also, HomeMembership does allow you to submit estimates or quotes to our claims department prior to service to better assist in determining what would be covered. The member success team thanks the member for the valuable feedback and we hope this has provided some clarity about your claim.Review fromTraci W
Date: 05/12/2023
5 starsTraci W
Date: 05/12/2023
I was having HVAC issues and home membership worked promptly to review and approve my claim. I have been with this company about 2 years now their process is smooth, timely, and I am completely satisfied.HomeMembership
Date: 05/16/2023
Thank you so much for taking the time to leave us a review. We have been happy to serve your home warranty needs these past two years and look forward to helping you in the future.Review fromPatrick M.
Date: 11/30/2022
5 starsPatrick M.
Date: 11/30/2022
My wife and I recently had to replace our HVAC unit and I can’t thank HomeMembership enough for solving the issue quickly. The response time I received was top notch. The staff member I worked with was very polite and explained the timeframe on when everything would happen. I would highly recommend HomeMembership to anyone looking for a home warranty company.HomeMembership
Date: 12/06/2022
We appreciate you taking the time to leave us a review and highly recommending Homemembership to others. We were happy to help you with our HVAC replacement.Review fromJanet B
Date: 09/29/2022
5 starsJanet B
Date: 09/29/2022
As a member of a real estate team and, as a homeowner, I can confidently recommend Home Membership Home warranty Company to everyone. I have dealt with many client complaints that have used national companies and have not had the customer care that this company gives. They are friendly and very responsive. But most importantly they are local! They are the Best!!HomeMembership
Date: 10/04/2022
Thank you for taking the time to leave us a review. We are so happy to have you as a member and are grateful to you for telling your clients about HomeMembership as well.
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