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Business Profile

Hospital

ScionHealth

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for ScionHealth's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So my mother was transferred out of this hospital a couple weeks ago and went to ***** ****** During the transfer, they did not send my mother’s belongings with her. I called up the next day to have them gather them for me, they said they couldn’t find them. I gave them an entire week to locate them and they couldn’t. I’ve been up there multiple times now and they say that someone threw her belongings away. She had her cell phone and charger with her, along with a pillow that had a photo of her and my late father who passed away in Feb, inside of it. The photo was from Christmas 1994 and they lost that. That was more valuable than anything else she had up there, in my eyes. That was the first year my parents enjoyed Christmas with their baby boy.. me. Now that still memory is gone. They are telling me they will refund me for my mom’s phone but that’s just not enough for me. Negligence on their part, which is sad because these people are supposed to save lives but they can’t even properly follow SOP’s to send belongings with the patient or safely store them.

      Business Response

      Date: 04/11/2025

      Hello,

      Thank you for sharing your experience with us.  We've provided your feedback to our hospital administration and can assure you we take your concerns seriously. If you would like to speak to someone at the facility about any concerns, please let us know, and we will connect you to a member of our leadership team. We can be reached at [email protected].  As an alternative, you may call our anonymous Speak Up Line at ************** to share any concerns. Thank you.

    ScionHealth is NOT a BBB Accredited Business.

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