Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Insurance Services Office

Family Select Insurance

Reviews

Customer Review Ratings

4.98/5 stars

Average of 45 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromGreg B

    Date: 01/18/2024

    5 stars

    Greg B

    Date: 01/18/2024

    I had a great experience with my agent, Melissa. She was very curtious when I first called and took time to listen to my needs. She then responded back in a very timely manner with a quote for auto, home and unbrella insurance policies. At no time did she pressure me - which I appreciated. And yes, she saved me over $2,600 in insuarance premiums.

    Family Select Insurance

    Date: 01/18/2024

    Thanks Greg for your generious feedback on here and on Google recognizing our efforts. We let our prices and service speak for itself so no pressure is needed. Glad you saved a bunch of money to boot. Let us know if you need anything else.
  • Review fromGerald K

    Date: 11/16/2023

    5 stars

    Gerald K

    Date: 11/16/2023

    I walked in without an appointment and was greeted at the door. Noah Johnson immediately worked with me to get me a quote. I was there about an hour, but so worth my time, as I am now saving $700 a year for my combined auto and home insurance from a reputable company. Noah is efficient and friendly. He explained all paperwork to me before I signed. I referred a family member to him, and she received her quote the very next day. Thank you, Noah, and Family Select Insurance for making my switch easy and for saving me a lot of money. I will continue to recommend you to all I know.

    Family Select Insurance

    Date: 11/16/2023

    Thanks again Gerald for your willingness to share your experience. We are very gald that you are one of our many happy customers who experienced great savings from one of the many reputable insurance carriers that we offer. Let us knoiw if there is anything else we can do for yoiu.
  • Review fromRobert L.

    Date: 11/05/2023

    5 stars

    Robert L.

    Date: 11/05/2023

    Outstanding customer service with amazing savings. I had seen the Family Select commercials and was fed up with the insurance company I had been with for 35 years constantly raising my premiums. Family Select is saving us over $3,000 a year for our combined home, auto and umbrella coverage! Encourage folks to ask Family Select for a quote today!

    Family Select Insurance

    Date: 11/06/2023

    Thank you Robert for telling us about your experience. We get a lot of calls from people just llike you who have been tolerating heavy rate increases with the same insurance company for years. Glad our service measured up along with a $3,000 savings to boot! Let us know if you feed further assistance.
  • Review fromVicki L

    Date: 10/10/2023

    5 stars

    Vicki L

    Date: 10/10/2023

    Indeed, I was able to save substantial monies by choosing Family Select! Kudos and many thanks!

    Family Select Insurance

    Date: 10/11/2023

    Thanks Vicki for sharing your experience with us. We appreciate the "kudos" and be sure to let us know if you need any other assistance.
  • Review fromjim w

    Date: 10/03/2023

    5 stars

    jim w

    Date: 10/03/2023

    All is good and much less expensive than F****** Insurance.

    Family Select Insurance

    Date: 10/04/2023

    Thank you Jim for sharing your experience. "Good and much less expensive" is what we like to hear from everyone who contacts us. Glad we could help you out. Let us know if you need anything else.
  • Review fromTheresa W

    Date: 08/31/2023

    5 stars

    Theresa W

    Date: 08/31/2023

    Our agent exceeded the expectations I had for the scheduled consultation! He was friendly, attentive to my needs and concerns, returned phone calls in a timely manner, and was very knowledgeable--- consistently demonstrating and understanding of positive customer service!
    The visit was productive without taking a lot of time. By the end of our time together, I had policies that saved me a significant amount of money!

    Family Select Insurance

    Date: 09/01/2023

    "Positive customer service!" "Exceeded the expectations". Thank you Theresa for sharing your experience. Always great to hear a customer's satisfaction with what we do, not to mention saving "a significant amount of money"! Let us know if you need anything else.
  • Review fromSandi R

    Date: 08/22/2023

    5 stars

    Sandi R

    Date: 08/22/2023

    My agent, Noah, at Family Select was great from my first call to inquire about insurance, to signing the new contract, and changing my insurance from my previous company to Family Select. Noah was diligent to return all calls in a very timely manor and was always cheerful, polite, and knowledgeable. He was able to save us $800 a year!! Of course I will recommend him and this company!

    Family Select Insurance

    Date: 08/23/2023

    Thank you Sandi for sharing your experience and your recommendation. Always glad to hear the comments of a customer who liked what we do along with a substantial savings to boot! Let us know if there is anything else you may need.
  • Review fromMi S

    Date: 08/02/2023

    5 stars

    Mi S

    Date: 08/02/2023

    Very positive experience with agent Noah. Very personable and professional. He patiently reviewed my current home and full coverage auto policies, listened to any questions I had about adding or deleting anything to my policies based on my current and future needs, Noah made policy suggestions. I did not feel rushed through the meeting or making decisions on the policy options. Noah did an outstanding job in finding better home and auto insurance coverage based on my needs - I came out with more home and auto benefits than I had before! Noah assisted in finding a better home and full service auto policy where I’m paying $2,700 less per year than what I previously paid to another insurance carrier, plus I have more benefits! I walked into the office without an appointment not knowing what to expect, I left the office as a very satisfied customer with more than I expected and a smile.

    Family Select Insurance

    Date: 08/09/2023

    Thank you Michelle for your kind comments and evaluation. We are very glad it worked out so well for you with more coverage and a huge savings on highly rated insurance coverage. Let us know if you need anything else down the road.
  • Review fromLeroy and Cathy U

    Date: 07/19/2023

    5 stars

    Leroy and Cathy U

    Date: 07/19/2023

    Kala A******* was very professional and I would highly recommend her to family and friends. She did an outstanding job!

    Family Select Insurance

    Date: 07/21/2023

    Thank you Leroy and Cathy for sharing your experience and we are so glad we did an "outstanding job" for you. Of course let us know if you need any other assistance.
  • Review fromMonica P

    Date: 05/30/2023

    5 stars

    Monica P

    Date: 05/30/2023

    Kala was great to work with. By changing to Family Select we saved about $2,400 a year.

    Family Select Insurance

    Date: 05/31/2023

    $2,400 in savings! Glad we were able to save you a very meaningful amount on quality insurance. Thanks Monica for sharing your experience and certainly let us know if you need anything else.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.