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Business Profile

Medical Equipment

Gould's Discount Medical

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Gould's Discount Medical's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gould's Discount Medical has 7 locations, listed below.

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    Customer Complaints Summary

    • 31 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/12/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started getting emails in April about a debt collection to Gould’s Medical Discount and I’ve never even heard of the company until then. They claim I have an account with them but I definitely don’t, didn’t even know it was a Louisville based company. I checked the account of the debt collection, It has my Indiana address spelled incorrectly and I wouldn’t use the address they attempted to spell for a Louisville location. I would use my Louisville address. I don’t know how they got my information or how they were able to get some random collection in my name but I don’t want them contacting me again about this. I don’t what kind of scam they’re running but I want no part in it

      Business Response

      Date: 06/19/2025

      Thank you for bring this to our attn. we are currently invesigationg the concern and well get back with Patient 

      Customer Answer

      Date: 06/19/2025

       

      Complaint: ********



      I am rejecting this response because:

      How did you even get my information? I’m not a patient of yours and I never have been. I’ve never even heard of this company until I started getting emails. Just take me out of whatever you have me in and stop contacting me



      Sincerely,



      ******* *******

      Business Response

      Date: 06/23/2025

      issue has been decussed via email with the PT and they know understand that we supplied the equipment from their visit 

    • Initial Complaint

      Date:05/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 16 I went to ******* *** ****** **** because I fell on the ice and my wrist was swollen and painful. They took Xray and found the wrist bone was broken and suggested I go to my orthopedic Dr. They gave me a flexible Velcro soft cast before leaving. It did not fit well so it was of little use to me. One month later I received a $30 bill from Gould Medical Discount for the soft cast which I paid. After several more weeks I received an additional $125 bill for the soft cast. This was reduced from $250 they submitted to my insurance company. I priced the same soft cast on ****** for $25. After several attempts to reason with Gould Medical Discount I called my insurance company. They told the bill that Goulds submitted to them said it was a cast that I ordered and it was sent to my house. Insurance company said that I should have never been billed for this soft cast that I received from the ****** **** facility. I believe Goulds is trying to defraud my insurance company by saying it was a product they sent to my house.

      Business Response

      Date: 05/12/2025

      We apologize for the inconvenience this may have caused. Upper management is reviewing the patient's account, and we will reach out to the patient once completed.

    • Initial Complaint

      Date:04/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They keep emailing claiming I owe $184.78, when I have never used them whatsoever. They claim that my bill got sent to collections, but when I check my collections records they are nowhere to be found. Seems like a scam.

      Business Response

      Date: 04/28/2025

      We apologize for any inconvenience this may have caused, upper management is reviewing the patient's account, and we will reach out to the patient once completed. 

    • Initial Complaint

      Date:04/07/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11-18-2024 date of service
      Amount owed $12.03
      I paid the bill on 12-05-2024 and the check was cashed on 12-11-2024
      I have called numerous times about this, I’ve sent copies of the canceled check (front and back) and sent an email with a copy of the sent. I get robo calls about twice a week and now I have been charged a $15 late fee. I just want them to go away

      Business Response

      Date: 04/15/2025

      Thank
      you. We have received the complaint and will work with the patient to get this
      resolved.

      Customer Answer

      Date: 04/15/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Sincerely,



      ***** ******** 

      ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

    • Initial Complaint

      Date:03/26/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received an invoice from adapt health, GOULD’ S discount medical. This is the first bill I have received from the company. It does not show a summary of any charges made, insurance claim filed, nor identification of the item for which I’m BILLED. This is the first time I have received a claim that looks like the one I have which I did not recognize as a legitimate invoice. I don’t know whether this is a real invoice or someone scamming an older person. The invoice just says past due March 18 2025 identified by the invoice number I have given youbelow and the date March 18 2025. I have ordered equip pro remote from GOULDS for several years and the purchases have always been paid by Medicare. I would like to know whether this is a invoice. I would like to have a copy of the claim filed and or paid I would like to know if this is a legitimate business claim.

      Business Response

      Date: 03/31/2025

      We
      have received the complaint, and it was logged into our system on March 31,
      2025, to investigate. We will be contacting the patient to get this resolved.
      Thank you.

      Customer Answer

      Date: 03/31/2025



      Complaint: ********



      I am rejecting this response because: I have only 7 days to reply … don’t want to miss this deadline



      Sincerely,



      ****** *******

    • Initial Complaint

      Date:12/17/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been using Goulds for 4 years for Cpap supplies, this year my insurance had changed. I call and told them, first I was told that didn’t accept my insurance, and then I was told that they did that it was worded differently. That should have been a red flag, but I don’t know insurance. Come to find out they lie didn’t accept it now im stuck with a bill that they sent to collections. I have called about this matter so many times with nothing but the run around and being hung up on.

      Business Response

      Date: 01/06/2025

      We apologize for the inconvenience and have upper leadership reviewing this account.  We will be in contact with the patient once completed.

      Customer Answer

      Date: 01/08/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ******** 

      ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

    • Initial Complaint

      Date:10/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received oxygen equipment from this company some time ago, which was never used. They were asked to pick it up and make excuse after excuse. After offering to take the equipment to them, they refused. Remove this equipment immediately. Hopefully, this won't require legal action of some kind.

      Business Response

      Date: 11/12/2024

      Thank you. We have received the
      complaint and will work with the patient to get this resolved.

    • Initial Complaint

      Date:10/07/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Goulds delivered a shower chair to me in my hospital room. I am 71, had cancer surgically removed from my tongue and throat, in hospital for 1 month. Representative ***** did not demonstrate its use. He was quick to have me pay, and he left quickly. When I arrived home 1 day later from 30 days in the hospital, my neighbor tried to get the chair to fit my tub. It would not fit correctly. I called Goulds and explained my situation, also that I live alone and my left hand is in a cast. Goulds refused to send a Representative to help show how to remedy the situation. They told me to watch a video. I told them that I had use of only one hand, and using my cell was difficult. Goulds refused to take the un-used, 2 day new chair back???

      Business Response

      Date: 10/24/2024

      Thank you.
      We have received the complaint and will work with the patient to get this
      resolved

    • Initial Complaint

      Date:07/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      I am receiving multiple bills from Gould's Medical Service, and they will NOT give me an itemized invoice for the items, so I do not have any proof that I am paying for any items relevant to myself.

       

       

       

       

       

       

       

       

      Business Response

      Date: 07/23/2024

      Complaint ID* ******** Account summary sent to patient. Please contact me if you have any questions.

       

    • Initial Complaint

      Date:07/12/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      January 2024, my doctor authorizes a new **** ******* for my obstructive sleep apnea, I noticed the machine wasn’t new and start giving me problems from first use, 7/5/2024 the pump stopped working and start giving a fluctuating pressure, my pressure was determined to be 11.5. I called adapthealth after an hour of waiting and transferring I got someone to talk to me she wasn’t friendly and asked me bring the machine, I took the machine to the front desk, after waiting the front desk representative called me a different name, and put the machine on and said the machine is functioning okay although the pressure was fluctuating continuously between 1 to 11 but she couldn’t realize that because of incompetence or she doesn’t want to help me, claiming it was a hose leak after several minutes of attempting to show here the problem she refused to address the issue, told me you have to buy a new machine, and let me go, feeling like a fool, I have to start using my old machine for my obstructive sleep apnea condition. Obevousley *********** collectected the full price from the insurance comapny
      This is unfair treatment and asking to help me exchange the machine with a reliable one. Thank You.

      Business Response

      Date: 07/24/2024

      We apologize for the inconvenience the consumer has
      encountered. A team member from our Corporate Compliance Department will have
      the account reviewed and contact the patient to discuss our findings.

      Customer Answer

      Date: 07/25/2024

       

      Complaint: ********



      I am rejecting this response because: I am asking to replace a defective machine still less than one year in use, you need to accept the return of your machine and check it out.  This is unprecedented to have a defective machine under warranty and still refuse to replace it.  In short the product you offer harmed me due to malfunction and I am using my old machine, I hold your company the responsibility of any harm that will affect my health.



      Sincerely,



      ******* *****

      Business Response

      Date: 07/29/2024

      The consumer has an appointment for today, July 29th, to assist the consumer with his machine.  We do apologize for the inconvenience.

      Customer Answer

      Date: 07/29/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Sincerely,



      ******* ***** 

      ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

    Gould's Discount Medical is NOT a BBB Accredited Business.

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