Complaints

This profile includes complaints for Bachman Auto Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bachman Chevrolet

  9650 Bluegrass Pkwy Louisville, KY 40299-1902

  
• 

  Bachman Volkswagen

  9652 Bluegrass Pkwy Louisville, KY 40299-1902

  
• 

  Bachman Subaru

  9800 Bluegrass Pkwy Louisville, KY 40299-1906

  
• 

  Bachman Chrysler Dodge Jeep Ram & Hyundai

  630 Broadway St Jeffersonville, IN 47130-3526

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped off my 2022 Hyundai Kona on 6/26/24 since it had a leaking front right tire. The dealership contacted me to tell me my car was ready for pickup that same day, but would not tell me what was done to the car. I needed an answer since the dealership is out of state and very inconvenient for me to get to, and this same dealership has sent me home with a leaking tire before, after I was assured they had rotated and checked all 4 tires. I have texted and called multiple times to try and get an answer and left a voicemail as well, but no one will tell me what was done to the car.

  

  Business Response

  Date: 07/30/2024

  I am sorry that you have not received the information you requested. I will have our service Manager mail you a copy of the repair order. 

• Initial Complaint

  Date:05/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started looking at **** a couple of months ago and earlier this month I came across a car that I was interested in at this dealership. I wasn't ready to purchase but had inquired about the car. I decided I wanted to buy this car or at least see if I could get it. 2 day ago on April 30th I tried to purchase this car. After all the deals the car $30-34k. Not sure what I saw seeing that they took the deal off of just this car. There was also a Grey on and it was on sale as well. It's still on sale. No one responded. I filled out an online app and no one called so I email the dealership today after seeing they said someone would contact me and never did. He tried to tell me it's a lot of car and I should get an Hyundai and then I yell him I'm not interested. I inquired about the car I wanted. He asked if I had money to out down. I asked what did the app say. What did or didn't I get approved for. I never got an answer. He was trying to hustle me. He say welm do you have $6-10k to put down. What's the point if I don't feel like I can afford it or the price had changed because it's been 2 days. He never responded. So I check email and I have another saying I'm moving on they text saying the car I wanted was sold last week but the Grey was available. I check online it doesn't say it isn't available it says that it's off sale and is back at $47k again and the Grey one is still.on sale as of today because 2 days ago when I applied online it was on sale. He basically ******** ************* against me. "Too much car" for who? Not the price but the car is out of my league apparently. I want the car. Period. I want the car. ****** ************** ** ******  I want that car

  

  Business Response

  Date: 05/13/2024

  I am sorry you feel that you were treated poorly. I would be happy to meet with you to help you find a car that suits your needs. My direct line is ************* 
  
  *******

  ***** *********

  Customer Answer

  Date: 05/15/2024

  
  
  Complaint: ********
   
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:09/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I was having trouble with my window on the back side of my car ( Rearview sides),the motor was not allowing the window to go, I was advised to contact ****** ********* ( Service Advisor Bachman Chervolet). I made an appointment, Today ( September, 5TH 2023 @8:30am). In my understanding, when I had signed the contract, I had the " Wynn's Premier" Warranty. However I received a call from ****** ********* stating that my warranty is not able to cover the diagnosis cost and service charge of fixing my window. I believe that cost came up to $492.00. I told him that since my warranty is not able to cover the cost, I will make another appointment or give him a call back once I have all the funds together. He states, no problem, I will have the techanins to bring your car and you can wait in the guest waiting room.
  
  
  As I was walking to wait in the waiting room, waiting to get my car. *** ******** saw my calls and told me that, if they are done with my car we need to do an inspection at the DMV and you can follow someone from the office there. I then told him that the warranty is not able to cover the cost, so I have to come back. He states that you do have a warranty, in the midst of all that ****** came to ask me to get my car keys from the cashier and then the cashier states I have to pay close to $89-90. I was confused because they didn't fix anything and I am trying to figure out a way to fund the service to get the window call. She said " well you have to pay". I told her I have to call my bank, as I walked back out of the door. *** told me that you need to come to my office and sit, you do not need to pay for anything and we will have everything taken care of and you have a warranty. At this point, I am frustrated and so confused. I want my car back. He told me someone just took my car to the DMV to get it inspected ( that was not my plan when I was in the office, my intent that day was to get my window fixed) . Respectfully ask him, How long will it take? ( at this point they took my car, they never notified prior to me coming to the service center that they will be taking my car to the DMV). He states, it will take 30 minitues. At this point he is rambling on, how I have the ***e exact warranty that's on my contract and quotes states right in front of my face " that all you have to do is read, it's not that hard ''. I responded to him with a respectful tone, that I went to private liberal art institutions, so I know how to read and I am not stuipd. He then responded well, when your car comes back, - we will see how creditable your degree is. He states you need to go back and sit in the waiting room- they should have your car back within 30 minutes.
  
  This extremely horrible, I was told I will take my own car to the DMV- why is it a stranger taking own car? and *** ******** spoke to me as if I am not competent enough to not know the difference of whether i have warranty or not. I obviously that's why I scheduled an appointment with ****** because I know I have a warranty, although I may not be entirely sure what exactly the warranty may cover but I took ******** word for it, when he said the warranty is unable to cover the window problem. So he is an incompetent individual, I did everything I was supposed to do as the owner of my own vehicle and no provided me with any documentation of regarding needing my inspect for DMV ( This is absolutely absurd), who takes someone car without their permission and then *** ******** and ******* ****** lied to my face and they were not sympathy at all to this whole situation.
  
  
  As ******* ****** ( Which is the individual that I signed my contract with when I purchased my car)goes back and forth with the cashier, according to the cashier, she wanted me to pay but they didn't do anything with the car. I guess based on observation that *** ****** is trying to work with them, telling them I have a warranty. And then ******* ****** comes back to me stating that I need to put $50.00 down for today and even though I have advised her again and again. I need to reschedule because it has gone to the point where I need to go and I need to go somewhere to do some work. She then states well, would rather pay $89-90- because what they are going to have you pay. I eventually gave in, said sure- even though I will give $50.00 away for free. Respectfully, I wish I can detailed every word she told me but she was speaking bunch of rubbish, at one point she will say " Yeah, its for half the deductible'', I am confused at this point, your service people say that warranty is not able to cover the cost and now I have been basically called stuipd by the salesperson, who sold me the car telling that '' you can't read?"and then you want me to put down a deductible amount. Even though they did not fix anything and time again I told her, I need to reschedule. I asked her where my car was, she told me they would not be back until half an hour, I told her I was told 30 minutes, she then turned her body towards ***. I could not hear what *** was saying because he is doing that on purpose and whispering to ******** And then ******* walks away as she was telling. They will be half an hour.
  
  I got up wanting to leave, and I told the front receptionist **** * who is the absolute sweetest human being ever), she was able to get ******* ****** for me again, and I told her ******* ******, I have to leave- and she then states " Well don't you want your car?" it was her attitude and the tone- only if someone was present when states that will only understand- how frustrating that is. It was absolutely absurd, I just couldn't believe it. I couldn't understand why I am treated this way, when I didn't do anything to them but ask questions. I advised her that *** told me in 30 minutes they will have my car, it's literally been a couple of hours. ******* states " Well I do not keep with time and I do not know when he will come back". At this point I am in tears because no one is giving me car communication when my car will be back and they told me with my permission. I also advised ******* ****** that *** ******** made an inappropriate comment at me, Per ******* ****** shrugged her shoulder and stated " Well you are going to have to hit up ***, if you have a problem" I was shocked and she said right next to ***** the Front Desk person. *** ****** turned away and went back to her office. At this point I told ***** to get me the manager and she was comforting me through the whole process and she even agrees that this is not the way I should be treated. I will never bring my family members to this place or even recommend this place, they are horrible and they treat you as if you are not even a human. Shouldn't I have the choice to say yes whether or not you can take my car to the DMV. After speaking with the manager, who was very respectful of the situation and then ******* comes back and appears to be frustrated and gives me the ***e whole pack of paper that she gave me like 2 hours ago. Like Why 4 packs papers of my warranty being handed to me. I respectfully asked her, are they done inspecting my car from the DMV and she shrugged her shoulder again and she said well in my understanding, yeah.
  
  ******* ******, this is the first time I have encountered rude and absurd behavior from her and her behavior is not what bothers me at all ( because I have dealt with worse). ****** did the best he could to communicate with me, which was awesome and this complaint is not from the car window situation and it happens to gradually get worse when *** misleads information on purpose and without any care and was not bold enough to handle and deal with this situation that he states. He instead wants to sit in that ***e chair and directs people out loud from the desk , like there are animals or little children. Its not hard to get up and be bold enough to handle the situation that you cause. Mistake happens, or perhaps it wasn't a mistake at all, he carely did not care. I had warranty, I did everything I was supposed to do and yet I was told I can not read.
  
  As noted to the Manager, this is not the first time I had dealt with a horrible situation with ***. He is so rude and makes mean comments, but I ignored because I knew that I needed a car and I did my best to tune out of his comments. As listed these are comments and situations that *** did to me.
  
  I called him, regarding a bit of a situation that I was dealing with changing the payments dates on my car payments for future payments and credit acceptance wouldn't allow it, I was seeking his help. and he told me " The unfortunate situation is that you didn't read the contract". Because he was so rude, I had to seek help elsewhere and which I was able to resolve. By the way, he uses the word " unfortunate", it's his favorite word. At times I can not even discern what situation is unfortunate, because he uses the word many times.
  There have been multiple occasions where I make fun of my accent ( my ethnic background)
  . In the process of signing paperworks, he was not happy with my signatures, I told him this is the way I have always signed. He said well not in America. I was confused by that comment, but then it clicks because clearly he thinks I come from a different country. Yet again, I have to say that I am not dumb and I was born and raised in America.
  I am not sure if this is on purpose, but he will literally keep you in his office for hours, like literally long prolonged hours. He randomly is talking about some other sorts of stuff that's not even concerning the car. He will talk about Africans this and Africa that. I simply want my car, that's all.

  

  Business Response

  Date: 09/18/2023

  Please see the attached PDF response... In short, the complaint is unwarranted and simply not true. The two individuals mentioned are long term employees who have impeccable track records with no prior complaints of this nature. We did in fact have permission to have the vehicle inspected, which incidentally is a requirement of Kentucky law and must be completed prior to being able to title the vehicle. Our titling department had no response to their efforts to complete the inspection, so since the customer and vehicle were present, as a service to the customer we asked to take the vehicle and have it inspected locally. We informed the customer of our intent and estimated the amount of time (30-45 minutes) it would take. We were told "My schedule is open all day" and the customer stated they would wait in the customer lounge. The complaint consists of several disjointed and unrelated circumstances, but the other primary complaint was related to the Vehicle Service Contract not covering an electric window. There was some confusion as to which coverage she had and whether or not the window was a covered item at first. That was quickly answered, and the customer was responsible for the diagnostic charge. She had been previously informed that if it was not a covered repair or if she chose not to have the work done, the diagnostic cost (mechanics time) would be charged. When faced with a bill for $89, the customer's tone changed, and she became agitated, stating she had no money to pay the bill. **** ****** got involved to help and managed to get the cost reduced to $50. The customer was still not satisfied and didn't think she should have to pay anything since she had put off the repair. We understand sometimes personalities don't mesh and misunderstandings occur, so no hard feelings on our part. Should the occasion arise where she needs assistance in the future, we will do all we can to help.

  Customer Answer

  Date: 09/20/2023

  
  
  Complaint: ********

  Please refer to the pdf attachment in this complaint for further explanation
  
  
  
  I am rejecting this response because: It is simply not true and both of the representatives *** ******** and ******* ****** stated that my window will be cover by my warranty and the ****** have mention last week or 2 stating back at me, that my warranty is not cover. So Why lie? and there is pdf copy in detail response to back to  Bachman Chevrolet, the pdf attachment is response from the business; as you can see in there reply instead simply helping to resolve this issues, there too busy calling me a liar and priding  themselves how great there representative- when reality all they did was treated me horrible and left me hanging. Perhaps this issue would be adequate resolve if they would simply found solution to the issues that I have been talking about in the first place. It's not hard to stay focus on the main issues. 

  Thank you so much,

  **** ****** 

• Initial Complaint

  Date:08/28/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Toyota Avalon from the dealer in June. They did not have a title at the time, promised to send us one and gave us a temporary plate good for 60 days. That plate has now expired, we have not received a title and all phone calls but one have been ignored. The one return call we got was an evasive non-answer. We cannot legally drive this car as of last week. We want the title and compensation for our time and trouble and inability to use the car.

  

  Business Response

  Date: 08/30/2023

  The title work was sent to the Indiana bureau of motor vehicles on 8/14/2023. As soon as they complete it, they will email us to let us know it's done. When that happens, we will email and mail a letter that states they need to take that paper to their local DMV to pick up the plates, typically this takes about two weeks. We will call Indianapolis to see if they can process this one quicker. 

  We will overnight a new temp tag today. 

  Customer Answer

  Date: 09/06/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ********
  

  
  

  ***If you are happy with BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other free services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent to: BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:08/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  

  Business Response

  Date: 08/09/2023

  Which ad is he referring to? 

  

  Business Response

  Date: 08/23/2023

  Sorry for the delay. We have titled both vehicles and his paperwork is at his DMV. If he needs further assistance I can have my Comptroller call. 

  Customer Answer

  Date: 08/25/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Hello *****

  Bachmann Chevrolet's responses are not associated with the complaint that I had. The first answer addressed advertising and the second answer was related to registration of autos. My complaint was that I have emails from Bachmann that they would sell me a car at MSRP and after holding my deposit for 2.5 years when I went to order they told me they changed their mind and wanted $50,000 over MSRP.

  It appears Bachmann is intentionally diverting the issue to not admit they are dishonest. 

  It is interesting, as I share this with friends some are surprised and others say they have had the same experience with Bachmann.

  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:06/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two vehicles from the group and received excellent service from everyone at the dealership except the titles office. The problem I have is I need to have these vehicles titled.
  We have been waiting for several months:
  1. 2013 Lexus RX was financed through our bank but was never registered or titled in a timely manner. We are on the second set of Temp Tags and there does not seem to be a good explanation why they cant get the title to our bank or the car registered.
  2. 2007 Chevy Tahoe was paid in cash, I initially received the title in a couple weeks but needed a title correction to register in my state. Its been two months since I came back to the dealer to get a title correction so I can register the car in my name.
  
  The main issue is communication and timeliness here, the title office at this dealership group is completely incompetent, they charge insanely high fees and should have an automated and well managed system for something so basic. There are numerous complaints in the same issue.

  

  Business Response

  Date: 08/30/2023

  Customers paperwork has been completed. Please let me know if you need anything.

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle to Bachman Chevrolet in Louisville to have my key fob replaced and programmed to my vehicle.
  I paid close to $500 for this service, my key fob is not programmed and they damaged the release latch for my trunk. So my key fob does not work. I can not lock my vehicle or have access to my trunk after my visit to Bachman Chevrolet. And they are not willing to reimburse any money or help me resolve the issue that I paid for unless I make another appointment and pay additional money.

  

  Business Response

  Date: 06/27/2023

  I would like to offer **** ******* a free diagnosis of what is causing her fuse to blow when the trunk on the vehicle is opened. We programmed keys on the vehicle only which is unrelated to the issue of the fuse blowing but would like to offer our assistance in this matter for her inconvenience.

  Customer Answer

  Date: 06/27/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *******

  
  

  ***If you are happy with BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other free services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent to: BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:02/17/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealership sold me a 2018 **** ***** ******** and told me it included the owner’s manual. When the vehicle was delivered to me in **********, it had the manual for a 2019 **** ********* I asked for the correct manual and got no reply. I subsequently had to buy a manual and asked to be reimbursed, but the dealership said no. I was lied to an not given what was promised.

  

  Business Response

  Date: 02/23/2023

  Please forward your receipt for the owner’s manual to me at ************************** and our office will mail a check.

  Customer Answer

  Date: 02/23/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  ****** ****
  
  
  
  

  ---

  
  
  
  
  
   
  

• Initial Complaint

  Date:12/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to the collision center to be repaired on 10/26/22 and received it back on 11/25/22. Upon receiving my car back my Ipod touch was missing out of my center console along with the car charger and auxiliary cord. I called to inform the person that was assigned to my automobile and he said send him an E-mail. What I can't understand is why they were in my center console when the doors are what needed to be repaired. They had no business in my center console for anything. I would like my Items replaced physically or monetarily so that I can buy me another Ipod.

  

  Business Response

  Date: 03/03/2023

  We agreed to reimburse her $100.00 to purchase a new one. Our Body Shop Manager, ***** ****** will call her to make sure she has received it.

  Update: ***** spoke to her and she received the check as promised.
  
  Thanks,
  
  *****

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new Truck from Bachman Chevrolet on 10/13/22 and they still have not submitted my paperwork to the County Clerk after nearly 60 days. I asked them to expedite my paperwork when I bought the vehicle. Are they are sitting on the paperwork until 2023 so they don't have to pay taxes, then I will have to pay taxes on my trade-in and the new Truck I bought from them? Something seems very shady. This is a large dealership I have bought 6 cars from, and I should not have to deal with this!
  
  My 60 day temp plate expires next week on the 13th. I paid the car off with my trade and cash and they will not give me my ownership paperwork. I feel like getting rid of this truck only because I do not want to deal with Bachman Chevrolet anymore.
  
  PLEASE SEND ME MY REGISTRATION and finish my paperwork!

  

  Business Response

  Date: 12/05/2022

  I am so sorry for the
  delay in getting your vehicle transferred.  We have been short handed but
  we are trying to rectify this situation.  One of the clerks came in this
  weekend and worked on your deal.  The paperwork is being send out to
  Spencer County via UPS today. They should have it tomorrow and be able to
  process it for you.  Again, I’m sorry for the delay.  If we can do
  anything else for you, please fell free to call. 

  Customer Answer

  Date: 12/07/2022

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  *** ********
  
  
  
  

  ---