Complaints

This profile includes complaints for Bachman Auto Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bachman Chevrolet

  9650 Bluegrass Pkwy Louisville, KY 40299-1902

  
• 

  Bachman Volkswagen

  9652 Bluegrass Pkwy Louisville, KY 40299-1902

  
• 

  Bachman Subaru

  9800 Bluegrass Pkwy Louisville, KY 40299-1906

  
• 

  Bachman Chrysler Dodge Jeep Ram & Hyundai

  630 Broadway St Jeffersonville, IN 47130-3526

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was damaged in a motor vehicle accident on July 10, 2022, and it was taken to Bachman Body Shop for repairs. My vehicle was there for two months before the decision was made to declare it a total loss. Because of the length of time it was there, Bachman decided to charge storage charges in the amount of $2,925.00. This amount was then deducted from the amount the insurance company was going to pay me for the value of my vehicle. I believe the delay in deciding my vehicle was a total loss was largely the fault of Bachman since the body shop manager was telling me and the insurance company (The General) that repairs were underway, but they were not. I would like for Bachman to reimburse The General in the amount of $2,925 so that my loan may be paid off by The General,

  

  Business Response

  Date: 11/04/2022

  Ms. ******’s 2012 Dodge Charger was towed to Bachman
  Collision Center on 7-15-22 on the request of The General Insurance Company.
  Bachman Collision Center ordered the parts for her vehicle on 7-18-22 and the
  vehicle was assigned to a tech to be taken apart and inspected and start
  repairs that same day.
  The insurance company provided and estimate that they had
  prepared for $2546.13 however when the car was taken apart substantial
  additional and hidden damage was located. With the additional damage found the
  shop contacted the insurance company and advised that the supplement needed to
  be reviewed and authorized for the additional repairs. The insurance company
  advised us that with the additional damage was over $6800.00 and that the
  vehicle was a total loss. Shops do not have the legal authority to do
   total loss in Kentucky, it must be done by a licensed insurance adjuster.
  
  Once the vehicle was deemed a total loss we advised the
  insurance company that we would release the vehicle to them after the owner
  released it. On 9-13-22 the owner authorized it to be released per phone. All
  the parts were then returned and we advised the insurance company that it was
  ready to be picked up. On 9-22-22 I spoke with the claim rep from General and
  we discussed the bill for the storage, tow bill paid out as well as the labor
  to disassemble the vehicle for inspection.
  
  The original charge for storage was for 77 days at $85.00
  per day which is the normal legal amount we can charge, however I received a
  call from the claim rep at General (**** * ) and he asked if we would work with
  them on the storage price which we did.
  
  We credited the bill from 77 days at $85 per day to just 60
  days at $65 per day.
  The amount was agreed upon by the adjuster and he advised
  that he would have a wrecker pick up the vehicle and pay the balance due. The
  car was picked up on 9-29-22 and the bill was paid at that time by the
  insurance companies tow driver.
  

• Initial Complaint

  Date:10/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in my 2021 ********* in and gave 6600 dollars toward for 2021 *********
  on Oct. 18 2022 three days later on Oct 21 2022 I try to return vehicle prior to that Oct 20 I texted the salesperson ****** letting him know this isn't working this purchase due to back issues. ****** was like it should help your back. Make a long story short. So on Sat. Oct. 22nd i went in The sales manager **** ***** came to assist he said they don't do returns or refunds but yet my car that I traded was still there it hadn't made it to the lot yet so he told me he could trade the truck back in for my original car so he said come back Mon. Oct 24 cause the people who writes the checks was off on weekends but still I was like how the truck isn't in my name and the car isnt in bachman why can't we just cancel cause I just want my car and money and it aint been over 3 days he kept running doing numbers he said then he said if I bring back the truck we will trade it back in for your vehicle but we will only be able to give you 3500 back I was trying not to argue but I was like what about my 6600 cause you got your truck back he said that's what the difference after he traded the truck back in.
  My ******** value was 4000 cheaper than the truck plus none of the paperwork got turned in yet cause the car was still in my name when I called the county's clerk office
  Oct 24 and the truck never was in my name and it was back on the lot for sale for the same price Oct 25 2022. This car lot I will never go to they took 3100 dollars and act like they was doing me a favor. This lot is not to be fooled with. They actually stole from me they end up selling my car back to me for 3100. I'm pissed how can you trade a truck in for my car without a title or registration but you end up returning the truck but kept 3100. I want my full refund of 6600 dollars

  

  Business Response

  Date: 11/08/2022

  I spoke with Mr. ******** today and we agreed to a one-time goodwill adjustment of $1500.00 which he is happy with. I asked him to call you to confirm. 

• Initial Complaint

  Date:09/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my vehicle on 7/9/2022 from Bachman Chevrolet and I have yet to have my vehicle registered and titled. I initially contacted Sam Roberson (Salesman) who would tell me he would look into it and then I would not hear from him. I would then have to keep reaching out and eventually at the beginning of August when I advised my temporary plate was going to expire he stated that the title dept was behind a few weeks. I told him I would follow-up if I did not receive anything from the county vehicle registration center. I contact him again and received the same standard response that he would look into it and have not heard back since. On multiple occasions I have contacted Sales Manager **** ***** and **** ? who have advised that the title dept is month’s behind however my paperwork was completed on 8/26/2022. As of 09/01/2022 my paperwork still has not been submitted to the county vehicle registration center as I called them to verify. For being the first time purchasing a vehicle the entire process has been unpleasant and stressful. I will not purchase another vehicle or recommend this dealership. All I want at this moment is someone to process my paperwork now (today) so I can go get plates.

  

  Business Response

  Date: 09/21/2022

  [[BBB TRANSCRIPTION VIA VM FROM THE BUSINESS ON 9/20/2022 AT 3:56 PM]]

  Business stated the consumer purchased a vehicle from us and was waiting on the title and plates. I looked into that and I can't see what the delay was. Kentucky is running very behind a lot of their paperwork, but that registration was issued on September 7th. So everything is done and she should just have to go to the Hardin County DMV to pick  up her plate. 

  Customer Answer

  Date: 09/21/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [Provide details of why you are not satisfied with this resolution. Please respond here ONLY]

   

  The delay is not the Kentucky DMV. I spoke and confirmed with them that they received my paperwork on September 6 2022. The delay was Bachman Chevrolet and I would like to have that on record. I purchased my vehicle July 9 2022 and Bachman Chevrolet did not submit my paperwork until September 6 2022. Thank you.
  
  
  
  Regards,
  
  
  
  ******* *****

• Initial Complaint

  Date:08/23/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealership advertised sales of new C8 ******** at MSRP including the Z06, accepted deposits based on that advertisement.
  Now that the C8 ******** Z06 is becoming available to the public the dealership has notified that they are going to charge and additional $50,000 over MSRP for the vehicle.

  

  Business Response

  Date: 08/24/2022

  It is true that we have charged MSRP on C8s while other dealers have charged several thousand over MSRP. The market dictates what most dealers sell inventory for and we believe the Z06 market will be more than $50K over. We have been very upfront with our customers regarding our Z06 pricing and the fact that we would be charging market price. We will refund the deposit if desired.