Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They take advantage of people by giving false diagnostic on their vehicle not really knowing what really wrong with their vehicle... they not are not competent in doing their job and they scam people out of money.. They are the worse

  

  Business Response

  Date: 07/19/2024

  *** ***** had her Renegade towed to the dealership due to failure to start. Upon arrival the first detection was a dead battery. We spoke with *** ***** and she brought in her own battery. After installing the battery the car would crank, but would not start. *** ***** was notified it would need a starter and possibly other items. She declined and we told her she could come and pickup the Renegade and we would waive the diagnostic charge. As of this morning, the vehicle is still on our lot.

  Sincerely,

  ****** **********

  General Manager

  Commonwealth Dodge RAM

  ************

  Customer Answer

  Date: 07/22/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the vehicle was taken off their lot July 19th so that's is in correct statement... they diagnosed my car as the battery being the issue... they tried to charge me 600 for the battery but I provided the battery..They gave a diagnostic of it being a battery... only to call me back to tell me I needed a starter and then said it may not be the starter they may have to do another diagnosed on my vehicle... when I towed my car I took it to another shop and had them diagnosed it and it was a heating sensor.. so again I would of been paying for maintenance on my car and no of those item's where the issue..
  
  
  
  Sincerely,
  
  
  
  ****** *****

  

  Business Response

  Date: 07/23/2024

  I submitted the response on the morning of July 19. The vehicle was picked up in the afternoon of the 19th. But that is neither here nor there. I'm glad *** ***** was able to get her car repaired and she didn't have to pay Commonwealth anything for their time or diagnostics.

   

  Sincerely,

   

  ****** **********

  General Manager

  Customer Answer

  Date: 07/25/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Because the company did not take accountability for their wrong doing or trying to reconcile the issue..
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:05/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately June of 2023 I purchased a 2018 Ford Fusion with 85,000 miles 3 months later a transmission leak, when I took it back to the dealership they insisted no leak 2 months later same issue. When spoke with *** ***** he insured me Commonwealth Dodge would repair the issue if it continued to happen. As of now almost one year later the problem still exist and I’ve been unable to drive my car for months having only 88,891 mile a year later cause I’m unable to drive a car I’m making payments on. *** ***** and Commonwealth Dodge have not returned any of my calls to help resolve this matter.

  

  Business Response

  Date: 05/09/2024

  I am sorry for the mechanical issue with the 2018 Ford Fusion. *** ******* purchased the Fusion on May 23, 2023 with 82,441 miles on it. On June 28, 2023 the vehicle was brought in to replace a tire as promised in original purchase. There was no mention of a transmission slip at that time. On November 8, 2023 *** ******* brought the Fusion in with 86,011 miles on it for a transmission leak and slip. After diagnosing, the technician topped off fluids, tightened bolts and cleaned underside. Advised customer that transmission may need replaced and quoted a price of $5249.75. I have attached the purchase agreement and service RO's. I can reduce the repair to our cost of $4500 if that will help *** *******.

   

  Sincerely,

  ****** **********

  General Manager

  Commonwealth Dodge RAM

  Customer Answer

  Date: 05/10/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: when I brought the vehicle back *** ***** insured me if the problem occurred he would compensate more than the offer that is being applied now. Upon purchasing the vehicle Commonwealth Dodge completed an oil change which means they knew of the transmission leak. The problem occurred in October no response from Commonwealth until November. *** ***** advised me to continue to come up there and complain until the problem was fixed, I’m unable to come up there daily until a resolution is made. Which means *** ***** and Commonwealth continued to give me the run a round…. The vehicle I purchased previously from Commonwealth a 2014 Chevy Equinox blew a gasket 2 months after purchasing so when I returned to purchase a new vehicle I was insured this wouldn’t happen again. AGAIN HERE I AM NO RELIABLE VEHICLE THAT I PURCHASED FROM A DEALERSHIP NOT A BUY HERE PAY HERE LOT.
  
  
  
  Sincerely,
  
  
  
  ******** *******

  

  Business Response

  Date: 05/14/2024

  *** ********* What are you looking for? I attached the documents in the previous response showing the time stamp. Your initial problem was 6 months and over 4000 miles after purchase and now it's been a year. That is why we offer extended warranties especially on older, higher mileage units. Mr. Terry denies your claim of guaranteeing repairs (Federal law requires ALL used cars As Is) or telling you to harass management until something is done. I can try to workout a payment plan for your repair if you would consider that. We can always try and trade you out of it, but it will be difficult if the transmission is out and with what your balance is.

   

  Sincerely,

  ****** **********

  Customer Answer

  Date: 05/15/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  As you can see from our text messages I started to have problems in October he kept giving me the run a round before I dropped it off. When I picked my car up he got in the car drove it with me and another passenger and told me nothing is wrong with the transmission and assured me if I continued to have a problem he would fix my witness can confirm that as well.. When I brought it back Commonwealth told me I had to pay 6,000 to fix the transmission or trade it in 4 months after having the car. 1st why would I buy a car and 4 months later put 6,000 when I could’ve put 6 into a newer vehicle 2nd Commonwealth can sell me a car with a busted transmission but not willing to take it back. I’m asking either you allow me to trade in the vehicle or fix the problem. No I’m not willing to make payments I’m already making payments on an unreliable vehicle. Like I previous stated this isn’t expected from a dealership. When it was time for a new vehicle *** ***** assured me the same problem wouldn’t happen from my previous purchase 2 months after having to put 1,700 for a timing chain and again Commonwealth Dodge on Preston has failed me.
  
  Sincerely,
  
  
  
  ******** *******

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought a 2018 Nissan rogue from commonwealth dodge on march 8th 2024. As I was driving home on march 8th 2024, the car started acting funny. I called the dealership and told them about the problem. They requested that I bring the car back to get checked out. And I did. When I took the vehicle back the next day 2 different guys from the sales department drove my car and felt the issue that I was feeling. They had me to take it to the service department and they said they couldn’t get my car in to be checked out for another 2 weeks. 2 weeks passed and I still couldn’t get my car into the service department because they claimed it would still take a while. Finally after me coming back to commmonwealth complaining about the car they decided to take the car once the seen that my 30 days was almost up. Because at this point I was about to return the vehicle. They finally told me to drop the car off April 8th. They had my car for 3 weeks and they finally called me today saying nothing wrong with car and they did all they could do. So I go and get the vehicle and as soon as I got half way home the car started acting up again. I need help I’m paying almost $700 a month for this vehicle. That I’m going to end up coming out of pocket thousands of dollars to get fixed.

  

  Business Response

  Date: 05/13/2024

  *** ****** * am sorry for the issues you are having with the 2018 Nissan Rogue. I believe you and ***** our service writer took it for a drive, but it did not duplicate the problem. Please bring it in and we will get a second opinion from another shop to diagnose the problem.

  Thank you,

   

  ****** **********

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  

  Business Response

  Date: 04/12/2024

  *** ********

   

  First of all, "Thank you for your service!" I am so sorry you feel discriminated against. I can assure you our dealership did not or will not use race, sex or age to make repair decisions. We have a very diverse staff here and love our veterans. As a matter of fact, my son is a Captain in the Air Force and just received orders for deployment in July, so we try to go above and beyond for all Military, Police & Fire Fighters. Please come back to the dealership and let us review your situation again. We did make some updates to your truck, but could not get it to duplicate your concerns. I look forward to seeing you!

   

  Sincerely,

   

  ****** **********

  General Manager

  Commonwealth Dodge RAM

  ************

• Initial Complaint

  Date:02/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle that had recalls on it I found out later, took the vehicle to commonwealth dodge to be repaired, charge me over 2000 for repairs that did not fix my car. After that they informed me the issues I was having was because of the recall. Refusing to reimburse me for the misdiagnosed work, I am out of 2000 for unprepared truck and almost 2000 I. Rental fees.
  The truck is still in there possession after all this because they are not manufacturing the need part has not made since 2022. I am stuck without a vehicle

  

  Business Response

  Date: 02/07/2024

  *** ****** came into the dealership on May 27th, 2023 and bought a 2018 RAM 1500 with 34,633 miles. On November 6th. 2023 he came in with a key fob problem and trouble starting the vehicle. We replaced the fob and the codes showed a Dual Injector problem. *** ****** declined the services offered to repair. On November 20th he returned stating Intermiitent No Start with the RAM having 44,964 miles. Codes showed contaminated gas and customer approved to drain & clean tank. Commonwealth also performed a PCM update. *** ****** returned on January 22. 2024 with 49,023 miles and intermittent long crank start problem. We advised the customer  we would need to replace Lift Pump Fuel Sensor. There is also a recall out from ********** for a High Pressure Pump that is not available at this time. We have gotten our ********** Rep to approve installing an OEM Pump today that should solve the problem at least until the recall parts are available. *** ****** has driven the truck nearly 15,000 miles in just over 8 months and Commonwealth is doing all that is possible to keep him happy and his truck rolling.

  Sincerely,

  ****** **********

  General Manager

  Commonwealth Dodge RAM

  Customer Answer

  Date: 02/14/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: ** ****** and commonwealth Dodge are not being forth coming with the truth. I never needed a key fob. I am still using the old key fob. I originally brought the truck in for the same issue all three time that was never resolved. Between the time that Chrysler authorized commonwealth wealth to replace recall part with new part. I spent 1400.00 on rental due to commonwealth dodge mis diagnosing my vehicle 2 twice I had to drive the vehicle until it was to bad to drive and would cut off in motion the vehicle  was driven 5k miles not 15k. If they would have correctly diagnosed the vehicle it would have been covered under the recall or the warranty. There mistake cost me over 3500.00.i want to be reimbursed for my lost
  
  
  
  Sincerely,
  
  
  
  ***** ******

  Customer Answer

  Date: 02/14/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: ** ****** and commonwealth Dodge are not being forth coming with the truth. I never needed a key fob. I am still using the old key fob. I originally brought the truck in for the same issue all three time that was never resolved. Between the time that Chrysler authorized commonwealth wealth to replace recall part with new part. I spent 1400.00 on rental due to commonwealth dodge mis diagnosing my vehicle 2 twice I had to drive the vehicle until it was to bad to drive and would cut off in motion the vehicle  was driven 5k miles not 15k. If they would have correctly diagnosed the vehicle it would have been covered under the recall or the warranty. There mistake cost me over 3500.00.i want to be reimbursed for my lost
  

  Attached - 

  This is my old fey fob. Please look at the custom complaints all similar the left out that the truck would cut off while driving from lack of gas. Thank you

  
  
  
  
  Sincerely,
  
  
  
  ***** ******

  

  Business Response

  Date: 02/15/2024

  Attached are the purchase agreement and odometer statement showing 34633 miles. The next 2 RO's are from November's repairs with mileage at 44900. The final RO from February 12 is 49023. The repairs were $1908.46 of which *** ****** paid $346.53. We have helped *** ****** all we can and told him we would over allow on his truck if he wanted to try and trade it. He was going to, but I guess changed his mind.

• Initial Complaint

  Date:08/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  

  Business Response

  Date: 08/10/2023

  *** ******* brought the van in to our shop in May 2023 with a transmission concern after Commonwealth rebuilt the transmission back in November of 2021. That repair is covered by Mopar for 2 years and unlimited miles. We were backed up in our transmission repairs and told *** ******* that. He contacted Chrysler (Stellantis) and they said to take it to *****, so he had the vehicle towed to them. Mopar would still honor the warranty even though we were not doing the repair as long is was with a Chrysler dealer. ***** broke the vehicle down and said it was a different part that caused the breakdown and charged them $10,659.95 ***** should have gotten the authorization before the repair or explained to the customer they would be responsible if it wasn't a covered part. The customers had driven nearly 19,000 miles and almost 18 months since previous repair at our shop. I can not pay for a repair done by another shop, but I am willing to pay $500 towards their rental bill.

  Sincerely,

  ****** **********