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Business Profile

New Car Dealers

Jeff Wyler Dixie Chevrolet

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Jeff Wyler Dixie Chevrolet's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jeff Wyler Dixie Chevrolet has 3 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Trying to receive my refund for Gap Insurance

      Business Response

      Date: 05/12/2025

      Our General Sales Manager and cancellation associate has completed the cancellation and the customer is happy. 

    • Initial Complaint

      Date:03/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Van was brought in to be fixed. Van sometimes dies out while driving.  Will start backup after sits for a while sometimes 20 to 30 minutes.  I was told replace EVAP Bypass solenoid valve, replace alternator and battery and wheel speed sensors would fix van it did not. 

      Business Response

      Date: 04/03/2025

      Good afternoon,
      *** ******* originally came in 12/05/2024.  Customer stated
      vehicle had been sitting for a long period of time and would not start. 
      Informed customer of an alternator issue along with multiple other issues found
      during the inspection.  The alternator is the cause of the car shutting
      down when driving.  *** ******* returned on 01/28/2025 to have alternator
      installed, along with some other chosen items from our estimate.   We
      informed *** ******* that the alternator was discontinued through Honda. 
      We priced out an aftermarket alternator as a solution, but informed *** *******
      because of none OE parts, the repairs would come with only a parts only
      warranty.  We proceeded with the repair.  Customer came back in
      02/19/2025 with the same issue.  Once again, it was a bad
      alternator.  Because of  the quality of none OE parts, informed
      customer this is likely to keep occurring.  As a good faith gesture, we
      did a good will on labor and replaced another alternator.  All that said,
      we are actively trying to work toward a resolution with *** *******.
      Thanks,
      ******* *********
      Service Manager

    • Initial Complaint

      Date:05/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We wanted to sell our 2019 Ford Fusion Hybrid. Via email, Wyler offered $14200 and if a nice car as much as $14600. Dealer must get you in before they can beat you down. Ultimately, they offered $13800 even though they did say it was a nice car. We know we did not have to accept the offer, that is not the point. It is the lies to get us into the Dealership is our complaint. The sale was made on May 8 and we were told the check would be there by the 14th, also a lie. The check didn't come until the 17th.

      Everyone knows the **** **** ** ** ******* *** *** ***** **** ** ** ***** ******

      Business Response

      Date: 06/11/2024

      Thank you for the opportunity to address all complaints brought to our attention. We have reached out to *** ***** and resolved all of his concerns. *** ***** is satisfied with the resolution. Thank you.

    • Initial Complaint

      Date:07/24/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2023 CRV Hybrid from Jeff Wyler Honda Auto Mall (5244 Dixie Hwy
      Louisville, KY 40216) in March 2023. Being out of state, Alabama sales tax was applied to the new vehicle sales agreement. However, the dealership overcharged on the Alabama sales tax and registration, and I realized this when I completed the vehicle registration/title in Alabama. After months of calls and messages with Jeff Wyler Honda, the dealership still has not responded to the sales tax overcharge and refund of the sales tax overcharge.

      Business Response

      Date: 08/03/2023

      A sales tax refund was issued to the customer. The customer confirmed receipt of the check and is satisfied with the resolution. 

      Customer Answer

      Date: 08/04/2023

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Sincerely,



      ****** *****

      ***If you are happy with BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other free services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent to: BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

    • Initial Complaint

      Date:07/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter in mail telling me there was recall on my air conditioner compressor and it needed to be fixed took vehicle in and they told me it wasn't a leak in the seal it was a leak somewhere else and charged me 169.95 for them to look at it and wanted 1100.00 to fix it. Why and when did customers get charged for a recall letter what a joke or jeff wylers scam. But wait for yoy to pick up your car to charge you. Who does this to people now I'm broke till friday and still no air.

    • Initial Complaint

      Date:10/17/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2022 **** ****** from this company on Aug 27, 2022. I have yet to receive a title or tags for my vehicle. They issued me another temp tag, after many phone calls and messages, after the initial temp tags had expired. I need the title so I can finance my bronco, but I am not getting any answers from the dealership.

      Business Response

      Date: 11/29/2022

      We **** this customer her,
      “******* ** ****’, plate and regis on 10-27.  The pkg was delivered
      10-28-22 p/****. The tracking #************.  The title will be mailed to
      her from Frankfort.  We have no control over that.

    Jeff Wyler Dixie Chevrolet is NOT a BBB Accredited Business.

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