Reviews

This profile includes reviews for Papa John's International, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Papa John's International, Inc. has 28 locations, listed below.

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  Papa John's

  2002 Papa John's Blvd. Louisville, KY 40299-3393

• 

  Papa John's

  PO Box 99900 Louisville, KY 40269-0900

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  Papa John's International, Inc.

  203 W. Lincoln Highway DeKalb, IL 60115-3611

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  Papa John's International, Inc.

  480 Peoples Plaza Bear, DE 19702

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  Papa John's International, Inc.

  6850 Gravois Ave Saint Louis, MO 63116-1137

Review Details

• Review fromIndia H

  Date: 03/24/2023

  1 star
  My fiance was contacted (called after form review) and told we would get a full $40 refund on this order made on March 15th. Nothing has occurred to that being true. We stated that the pizzas were thin at the bottom, so you couldnt pick them up and crust was soft dough. We went to bed hungry due to slow refund status. This is not the first time this store has served us undercooked food (usually at closing hours). I love the delivery team and tip well, despite dissapointing results. Please process this refund. Thank you.

• Review fromDeness

  Date: 12/26/2022

  1 star

  Deness

  Date: 12/26/2022

  I ordered food today only because its what my son wanted, he's 5! First off our food was late but I excused it due to the weather! But it arrived lukewarm and the wings were rubbery as if someone rinsed a previous flavor off and just resauced them! The pizza looked as if someone had been playing in it! On top of being cold! So naturally I reached out to the restaurant to see if I could a refund. Well that's were it went sideways! Some girl named Riley decided to tell me that I couldn't get a refund and told me her manager is going to tell me the same thing! I got on the phone with the Maddie chick who I previously spoke to about the whereabouts of the order! Well she gets on the phone and proceeds to tell me the exact same thing as the Riley chick! She's being really rude and argumentative so at that point I ask for corporate and she proceeds to say they don't have a corporate number but I can speak to someone named Scott! I'm in mid sentence talking she cuts me off and says are you ready for the number! I say thats rude I was in the middle of saying something and very rudely yoy cut me off! She says whatever and hangs up! I callback ask for the number and she hangs up in my face! Call back again and she does the same like 3-5 times! I call again and finally get the number also get called a black b!+ch! Whilst they laugh amongst themselves!

  Papa John's International, Inc.

  Date: 12/27/2022

  We sincerely apologize for the frustration this may have created. We have submitted this information to the leadership over the store for review.

• Review fromMikahi J

  Date: 11/04/2022

  1 star
  Papa john's customer service is horrible. I placed an order ,that was never delivered, I asked for a refund ,they could only offer a FREE LARGE PIZZA coupon and advised they will take 7-10 business days to refund. I had to call back after 2 weeks to inquire again about my refund ,it was finally processed after another 7-10 days. As for the FREE PIZZA coupon; when I tried to use it it didn't work. I called to inquire about the coupon I was advised they could only escalate the matter and that will take up to 14 business days. I wouldn't dare waste any more of my time. Here is my review. Their business operations need to be re-evaluated.

• Review fromMegan L.

  Date: 09/30/2022

  1 star
  Papa johns pizza has some of the most UNPROFESSIONAL AND DISRESPECTFUL RACIST managers I’ve EVER encountered. I called to inform them that they neglected to put pepperoni on my pizza in which I specifically ordered . The manager proceeded to try to make me drive back in a category three hurricane to return the pizza. After I explained to her that was not safe she refused to give me a refund and proceeded to hang up the phone in my face. I am going to post this video on his many social websites as I can to get the word out. She left me standing at the front counter after I brought the pizza back in full and proceeded to walk to the back of the store and continue making pizzas, I am calling the company headquarters and the store manager. Hoping to receive justice and answers. As to why this disgusting human being is working in this corporation . Address 9542 Argyle Forest IrangePark Florida store # 3148

• Review fromJamie H

  Date: 08/11/2022

  1 star

  Jamie H

  Date: 08/11/2022

  Awful!!!!! Ordered a pizza and 2 hours later, nothing. Still charged us. And still hungry…

  Papa John's International, Inc.

  Date: 09/13/2022

  Dear Jamie,
  
  Thanks for contacting us and sorry for the inconvenience you experienced. We were unable to locate any online order with the information provided. For immediate resolution you can contact your local store and ask to speak to the manager. Your feedback is important to us. To submit a concern regarding an order or a store, please Submit at https://contactus.papatalksurvey.smg.com/. For Online Assistance or Support, please visit our Customer Support page https://www.papajohns.com/contact-us/.
  
  Thanks and have a great day!