We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Restaurant Management

Long John Silver's Corporate Offices

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurant Management.

Complaints

This profile includes complaints for Long John Silver's Corporate Offices's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Long John Silver's Corporate Offices has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 52 total complaints in the last 3 years.
    • 22 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted the company by the app a few times making them aware of the glitches in the app they have here in Phoenix. Deals won't add, rewards won't load, i didnt get the first time signing up deal, the cards won't be charged when they are correct. At this point the business owners need to get involved and address the situation. Its bad enough we drive far just to come get this food and then we encounter problems everytime using the app. And the store front says there is not anything they can do. I need assistance asap

      Business Response

      Date: 06/16/2025

      Hi ********* 

      Thank you for reaching out to share your concerns. We truly
      value your feedback and sincerely apologize for the inconvenience you’ve
      experienced with the service you received]. It’s never our intention to fall
      short of expectations, and we want to make things right.  I've forwarded
      your concerns to our customer care team, and you should expect to hear back
      from them within the next couple of days. 

       

    • Initial Complaint

      Date:06/16/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from mobile app on 6/13/2025 at 7:40 pm at St. Joseph Missouri, Lake Avenue Store. When arrived I was told mobile app wasn't working So I ordered same thing as I ordered first Got to window and was told I owe $31.81. I told ******* that I already paid and showed her where it was deducted from my account, she refused to give the food unless I paid $31.81. She was very rude and refused to give me food I already paid for so I left very disappointed. I am owed $31.81 as my bank statement shows that it was deducted. I have not had a issue there before but this time ******* needs to have some serious customer training. So to sum it up I am owed the $31.81 and I will not be back at that location as long as people like ******* is working there. My food was done but ******* decided to waste the food than to give me what I had paid for already. I have a bank statement showing it was deducted and still is owed to me in Food or reimbursement of $31.81 as of 6/14/2025

      Business Response

      Date: 06/16/2025

      Sir, 

      Thank you for reaching out to share your concerns. We truly
      value your feedback and sincerely apologize for the inconvenience you’ve
      experienced with the service you received. It’s never our intention to fall
      short of expectations, and we want to make things right.  I've forwarded
      your concerns to our customer care team, and you should expect to hear back
      from them within the next couple of days. 

      Customer Answer

      Date: 06/17/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Sincerely,



      ******** ****** 

      ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

    • Initial Complaint

      Date:06/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered food online on 6-12-25 have online receipt and there were several items missing so we took their physical receipt back to get our hush puppies that were in variety meal, the missing cole slaw for same meal. The lg waffle fries that came with the Pappa meal, and the the regular side waffle fry. The manager tod use to bring food back which we did and the manager refused to give us money back. I need refund since took our food and we did not get everything we paid for. 56.00 I dont care about the change. They can keep that. Manger refused to give cooperate phone number.

      Business Response

      Date: 06/26/2025

      Thank you for reaching out to share your concerns. We truly
      value your feedback and sincerely apologize for the inconvenience you’ve
      experienced with the service you received]. It’s never our intention to fall
      short of expectations, and we want to make things right.  I've forwarded
      your concerns to our customer care team, and you should expect to hear back
      from them within the next couple of days. 

    • Initial Complaint

      Date:05/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Employee was annoyed by me being a customer and asking for tartar sauce at. A fish restaurant did not like any thing I asked for which was only food and drink and tarter sauce for my fish

      Business Response

      Date: 05/12/2025

      Thank you for reaching out to share your concerns. We truly
      value your feedback and sincerely apologize for the inconvenience you’ve
      experienced with the service you received. It’s never our intention to fall
      short of expectations, and we want to make things right.  I've forwarded
      your concerns to our customer care team, and you should expect to hear back
      from them within the next couple of days. 

    • Initial Complaint

      Date:05/07/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered on the online app for Long John Silvers and we had a coupon ******** for buy one entree get one free, once we put our payment in and it processed it did not take the coupon and we were charged full price for 2 entrees.
      We called the restaurant to cancel and they said since online app they could not assist us, we told them to not make the meals as we would be requesting a full refund and they did not make the meals.
      We have called the long John silvers number ************ and it always says they are closed and to choose option 2 and leave a message which we have done several times with no response and also did an online form no response.
      If we do not receive an answer we will dispute the charges with our credit card company.

      Business Response

      Date: 05/07/2025

      Thank you for reaching out to share your concerns. We truly
      value your feedback and sincerely apologize for the inconvenience you’ve
      experienced with the service you received]. It’s never our intention to fall
      short of expectations, and we want to make things right. I've forwarded your concerns to our customer care team, and you should expect to hear back from them within the next couple of days. 

      Customer Answer

      Date: 05/10/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* ****** 

      ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

    • Initial Complaint

      Date:05/05/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My order was mistakenly sent to the wrong Long John Silver’s location.

      I contacted the restaurant multiple times by phone, left voicemails, and even emailed corporate support. I have received no response.

      I offered to pick up the order later the same day and was told to call back after 4 PM to speak with a manager. I did so, but after answering, the staff member hung up without explanation.

      Despite managers reportedly being on duty, no one has made an effort to address or resolve the issue.

      At this point, I’ve exhausted every reasonable avenue to resolve the situation. I’m requesting a full refund or an alternative resolution for the order that was never fulfilled. I’m happy to provide the order number, receipts, and any additional details you may need..

      Business Response

      Date: 05/05/2025

      Thank you for reaching out to share your concerns. We truly
      value your feedback and sincerely apologize for the inconvenience you’ve
      experienced with the service you received. It’s never our intention to fall
      short of expectations, and we want to make things right. I have forwarded your concerns to our customer care team and you should hear from them shortly. 

      Customer Answer

      Date: 05/06/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. I was issued an apology and a refund.



      Sincerely,



      ***** ***** 

      ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

    • Initial Complaint

      Date:04/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two platters and lobster bites on Sunday April 27th . I tried using coupon for buy one get one free the coupon said success but it charged me the entire meal . I asked for a manger which no manager came to window . Cashier named ****** told me to contact thru the app . After 30 mins in drive thru waiting for food . We got home the entire meals we got were so over cooked and greasy . I tried to contact long John’s thru email twice no response and tried calling twice said corporate was closed . I want my entire refund for my nasty food and customer service. $32.62 is the refund I want back . The order number is *********. I have pictures of the food also.

      Business Response

      Date: 05/14/2025

      Thank you for reaching out to share your concerns. We truly
      value your feedback and sincerely apologize for the inconvenience you’ve
      experienced with the service you received]. It’s never our intention to fall
      short of expectations, and we want to make things right.  I've forwarded
      your concerns to our customer care team, and you should expect to hear back
      from them within the next couple of days. 

    • Initial Complaint

      Date:04/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      4/5/25, we went to place any order and 2nd time in a row something was missing. Don't know the date, but about 2 weeks ago ordered 2 orders of slaw paid for them and only recieved 1 order. Today my wife ordered a fish sandwich and it was not in the bag. I looked and thought it was in one of the small boxes, but was not. Once again we spent $27.52 which is not easy to do right now. Plus we drove 20 miles to get there 1 way. Seems this is getting to be an issue with the drive through with this company. Now my wife who has been sick for 6 weeks had nothing to eat when we got home. Do you know how this made me feel to sit and eat infront of her. You all ask like all that matters is "oh just come by and we will give it to you" your mistake our loss. There are too many other places out there to eat which now we are leaning toward doing so. When l called back the person who answered was the one who waited on us and said "l know your fishsandwichwas not in the bag" when l turned around l seen it was still sitting here. Which to me means it was her fault. She also brought the order out to us since they had to cook something and was asked to pull up so as to keep your drive thru stats good. I think we are going to refuse to pull up at any place from now on since your stats are fraud and only make your company look good and if they say we have to then we will pull up and out of the parking lot never to return.

      Business Response

      Date: 04/07/2025

      We’re truly sorry that your experience with us didn’t meet expectations. Providing excellent service is very important to us, and we regret that we fell short during your visit. We appreciate your feedback and are taking steps to ensure this doesn’t happen again. We hope you’ll give us another chance to make things right.” I am sending this to our customer care team and you should hear back from them withing the next couple of days. Thanks,

    • Initial Complaint

      Date:04/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the Long **** Silver in Mattson IL and I had a coupons for 14.99 for a 8 piece family meal with piece shrimp free The person working the window said the coupon had to be in paper form So I asked to speak to a manager and I spoke to ***** who said they did accept the coupons at all because they were third party For the last several year during lent season I have been using coupons at your other long **** silver store These coupons has long **** silver logo on the coupons Iended up paying $40.50 for the 8 piece family meal How to you have a complaint line that tells you to press zero and then it say you have made invalid selection

      Business Response

      Date: 04/07/2025

      Dear Sir, 

      We are sorry that you experienced a not so pleasant experience at this location with coupon acceptance. I have forwarded your concerns to our customer care department, and you should hear back from them by the end of the week. 

       

       

    • Initial Complaint

      Date:03/31/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My food tasted like burnt grease . I had to Wait 22 mins to get my food . I feel like they could change there grease more often . As well as when u call the location which is on seats st Indpls on 46227 they did not want to replace my order . I really love long John’s first Fronde I have ever had

      Business Response

      Date: 03/31/2025

      Hi ********* 

      I have forwarded you concerns to our customer service department which should be in contact with you shortly to resolve the issues you experienced. We hope the next time your visit is a success. 

    Long John Silver's Corporate Offices is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.