Complaints

This profile includes complaints for Craig & Landreth Cars HQ's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Craig & Landreth Cars, Inc.

  4156 Shelbyville Rd Louisville, KY 40207-3234

  
• 

  Craig & Landreth Cars HQ

  619 E Lewis and Clark Pkwy Clarksville, IN 47129-2217

  
• 

  Craig & Landreth Cars HQ

  970 Ky. 44 Shepherdsville, KY 40165

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into an agreement to purchase a 2018 Ford Police Interceptor from this dealer. The car was advertised as "one owner" and having 12,545 miles on it. Upon arrival when the car was started by the truck driver, I could tell there was a problem, which was a broken flex pipe on the exhaust system which cost me about $250 to replace. The car was also sent without a registration for the Kentucky temp plate the dealer put on the car. Despite several texts and phone messages, I still have no registration to operate the vehicle. Also, upon delivery, the car was missing all of the equipment outlined in the Autotrader add for the vehicle in the "Ready for the Road" package...additionally, I noted that the Odometer Disclosure Statement that the dealer sent to me as part of the document package showed that the vehicle was delivered with about 500 miles more than the ODS stated. Additionally, the underside of the vehicle is covered substantially in rust. Additionally, the document package failed to include page one of the Buyer's Guide required by the ******* ***** ********** under the Used Car Rule and none of the paperwork I received from the dealer's own system states whether a warranty of any type was provided on the car and none of the documents state whether I was sold the car "as is".
  
  Finally, and most importantly, upon taking delivery I accessed the vehicle's telemetry, which I understand this highly experienced car dealer did and was simply stunned to find out that the "idle hours" on the car (the number of hours the car simply was started and allowed to run without driving) was in excess of 2,400 hours. Simply put, the car just ran without driving for the equivalent of TWENTY-FOUR HOURS A DAY FOR SIXTY WEEKS. Obviously, had I known this material omission of a substantive fact, I would not have purchased the car.
  
  The dealer's failure to communicate to discuss these matters is concerning to both my credit union and to me.

  

  Business Response

  Date: 06/10/2025

  This vehicle was sold AS-IS, which was fully disclosed in the Buyer's Guide and signed by the customer.
  The mileage discrepancy the customer mentions (approx. 500 miles) reflects standard pre-delivery driving (inspections, test drives, transport), and the advertised mileage was accurate at time of listing.
  Regarding the idle hours, these are common in police vehicles and are not required on odometer disclosures. The vehicle’s history as a government fleet unit was clear in the listing. We do not access or guarantee telemetry data.
  The rust and flex pipe issue are consistent with normal wear for former fleet vehicles. The $250 repair mentioned is minor and falls under the buyer’s responsibility under the AS-IS agreement.
  The customer has a copy of the Purchase order which is used as a temporary registration while there is a temporary tag. We are available and willing to resolve any remaining issues in a respectful and fact-based manner.

  Customer Answer

  Date: 06/11/2025

  
  
  Complaint: ********
   
  
  I am rejecting this response because:

  A copy of the Buyer's Guide delivered to me is attached to this response.The ODS, under federal law, is supposed to reflect the mileage on the vehicle at the time of the delivery of the vehicle to the customer. See ******************************************************************** I would highly doubt that a dealership in business for some five decades didn't look at the number of idle hours on the vehicle when they purchased the vehicle at auction. The dealership made a material omission of a relevant fact to fraudulently induce me into purchasing the vehicle that they otherwise advertised as having 12,545 miles on it. The dealer also concedes that, without having revealed the flex pipe issue, they delivered it to me without having revealed that was a defect in the vehicle before the sale was consummated. The dealer also failed to respond to all of the equipment that was mentioned in their advertisement of the vehicle, buthad been removed by them prior to delivery. I'm also due a refund between the amount of the check delivered to them and the price I was to have paid. I'm also supposed to be in receipt of additional remotes to the vehicle.There is no provision in Kentucky law or Virginia law where the car was delivered that would allow a car's purchase order to be used as registration. Of course, under Virginia law, a dealer's material omission of a relevant fact as to a car's condition, which would include idle hours on a car, is violative of the Virginia Consumer Protection Act, which also allows the aggreived party to receive triple damages. I would like to resolve this amicably, however, I would think that the prospect and cost of having to defend against a potential lawsuit here in Virginia wouldn't be worth the relative cost of simply cancelling the transaction, refunding the money paid by me to your dealership, and coming to get your car.

  
  Sincerely,
  
  
  
  ***** ********

  

  Business Response

  Date: 06/16/2025

  Craig and Landreth Cars appreciates the opportunity to respond to this complaint. We have proudly served our community for over 50 years and take all customer concerns seriously.
  The vehicle in question was sold as-is, as clearly indicated on the federally required Buyer's Guide, which the customer reviewed and signed at the time of purchase. This form explicitly states the vehicle was being sold without a warranty, and that the buyer accepted responsibility for any repairs after delivery. The customer was also given the opportunity to have the vehicle independently inspected by a mechanic of their choice prior to purchase but chose to proceed without doing so.
  At no point before the sale did the customer inquire about engine idle hours. Had this concern been raised, we would have made reasonable efforts to gather and disclose that information. We do not withhold material information, and we operate in full compliance with federal and state laws.
  Regarding the concerns about equipment or accessories, we are happy to review any original advertisements or documentation the customer has to clarify what was included with the vehicle at the time of sale. We are also reviewing the payment details to ensure everything was handled correctly.
  We remain committed to fair and transparent practices and encourage the customer to reach out directly to discuss any remaining issues.

  Customer Answer

  Date: 06/17/2025

  See the attached response.

   

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 20th,2024, I purchased a 2016 Land Rover Range Rover from Craig and Landreth Cars Incorporation, under the belief that it was in good working condition with zero issues, as represented by their sales team. The total price for this vehicle was listed at $56,274.50. I made a down payment of $12,500.00 at the time of purchase.
  Two months of having this vehicle, specifically, August of 2024, I started having serious mechanical issues. So I took the car to Craig and Landreth's service department on September 17th,2024. Since this day, my vehicle has been in and out of the shop for major issues including the PCV System, EVAP System, Suspension Control System, Intake Manifold System, Air Intake System, Coolant housing system, and the Exhaust system.
  Upon further inspection, I discovered that the dealership either failed to disclose known defects or misrepresented the vehicle’s condition, leading me to unknowingly purchase a faulty car. Additionally, the salesman assured me that the vehicle had zero issues when I asked about past owners, and history of the car.
  I have made multiple attempts to resolve this issue with the dealership, including returning the car for repairs, contacting the salesman that sold me the car to see if the car could be returned, sending a formal demand letter to the dealership on March 15th, 2025 to resolve this issue, and filing a complaint with the Kentucky Attorney General. Despite these efforts, Craig and Landreth Cars Inc. has refused to take accountability or provide a reasonable solution, leaving me with a vehicle that does not meet the quality and performance standards I was led to expect. This situation has severely affected me financially and resulted in me losing one of my jobs.

  

  Business Response

  Date: 06/03/2025

  We appreciate you taking the time to share your concerns. We're sorry to hear about the difficulties you’ve experienced with your vehicle and understand how upsetting this situation has been for you.
  However, we want to clarify a few important points. All vehicles sold at Craig and Landreth undergo inspection prior to sale, and we provide customers the opportunity to review the vehicle history, condition, and purchase optional third-party service contracts and warranties—both of which were chosen at the time of your purchase. While we are not the manufacturer of the vehicle, we do assist customers in navigating warranty claims and repairs where applicable.
  We understand you’ve experienced multiple mechanical issues, and we have made good faith efforts to coordinate repairs through your warranty coverage and our service department. We also note that a trade-in value was extended as an additional option to help you transition into another vehicle. While we regret that the offer did not meet your expectations, it was based on the current market value and condition of the car.
  Allegations of deception or fraud are taken seriously and strongly denied. Our records reflect that your vehicle was sold with disclosed information, and all optional protections were reviewed and signed for at the time of sale.
  

  
  

• Initial Complaint

  Date:06/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a van from C& L on March 23. Within less than 2 weeks the van was overheating and having other issues. Took the van to a mechanic approved by C&L and found it had blown head gaskets. C&L was not ok with the estimate given and said that it would have to come to their shop in order to make use of their 30 day warranty that allowed for them to pay half and the buyer to pay half. We allowed them to take the van to their shop. They told us they would keep us apprised of what they found and what they were doing with the van. They have not done so, my husband has had to continually call them.He gets shuffled from one person to another. We have been told it has 2 blown head gaskets and we are told each week (when husband calls in) that it will be done next week. It has been over 2 months and our van is not fixed, no one will return his calls and we have had no vehicle that fits our family as a loaner vehicle was never offered. We paid cash for this van, and in the last 3 months only drove it for less than 2 weeks. Customer service has been horrible to say the least. At this point we would just like our money back so we can part ways and go find a running vehicle for our family.

  Customer Answer

  Date: 08/07/2024

  
  
  Better Business Bureau:
  
  
  The customer confirmed that the business resolved her complaint.

   

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:08/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a convertible from them about 2 weeks ago. While driving home from the dealership I noticed the top wasnt sealed right and had an air leak. I brought it back to the dealer and they said they could fix it the next day for $250.00. I know I bought the car as is but that should have been right before I bought it.
  Anyway I took the car in and after waiting 4 and a half hours they told me I had to leave the car there for glue to dry. Then they charged me another $50.00 for the glue.
  I picked up the car the next day and on the way home I noticed the window whistling. Which wasnt a problem beforehand. I brought it back and they said they fixed it which they didnt. Then I was told they could fix it right but he didn't know how long it would take and they would charge me over $100.00 an hour to figure it out. Funny how once the sale is final you're on your own.

  

  Business Response

  Date: 08/14/2023

  *** *****, I've tried having my Operations Manager, **** ******, contact you in regards to your complaint with us.  I apologize that you feel as we have wronged you, however I can assure you, it's not the case.  Older vehicles such as the one you purchased, do have a higher risk of malfunctions, therefore we disclose and sell them 100% As-Is.  We're upfront and direct about this as we have you sign two forms stating that you're aware that the vehicle is indeed as-is and hold us at no fault if and when any issues arise. I've attached your signed copies here so you can review the terms of our agreement. 

  We did and will continue to extend discounted rates if you'd like to work on getting these issues fixed. 

• Initial Complaint

  Date:10/11/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PROMISE NOT KEPT
  Purchase car July 2022, at time of purchase I was promised a safe reliable car, duplicate key & car manual. Car manual & duplicate key will be ready when car tags where ready .After monthly calls about tags .After stop byes at dealership, I finally received car tags 75 days from date of purchase;however no manual or duplicate key,
  
  Initial complaint was about tires, less than 24 hours of purchase although told when picked up the tire in which I pointed out had a nail in it was fixed/replaced with new tire. WAS NOT. The car road funny after pick up , a loud sound, to my surprise it was the tires. Took back went round and round as I was told they would replace at 50% of price due to warranty.No no no. Spoke with **** he said would make right, that he did. After several calls about tags reached out 2 **** Craig told I hadn't received tags,manual or duplicate key. Several text between **** and I about all, again he assured me he would take care of it. Weeks went by reached out again via text **** told me to work with him & he wld take care of all. He asked me to send picture of key 8/29 .I did, he said he talked to title clerk she initiated plans 2get tags & sent key 2
  2key specialist & was waiting 2 hear back from him &checking on manual & advised he was going to be out & to work directly with him.. few days later call for tags went 2 pick up asked abt manual & key lady NOTaware. I asked 4 **** , she said he was on vacation... Followed up next few days then weeks later. Sept 1 began texting again no response, called no response.9/21 follow up again. no response. Fast 4ward called rep was told **** no longer worked there. Asked about HIS promise, about key &manual he told me no 1 promised you that Mam. Advised didn't hear back by 4pm I was filing complain with BBB. Said nothing owed no xtra key have blessed day maam..VERY unprofessional, I was lied 2 CURSED OUT by **** *****, car is shop 3 times had to replace brakes&rotors. Worst car buying experience!

  

  Business Response

  Date: 10/18/2022

  I've reviewed the transaction of the vehicle and spoke with all parties involved.  From the start of this transaction, ***** ******* has been less than pleasant to deal with through the entire process.  This includes (from her) foul language, false  and unrealistic expectations, etc.  
  
  I want to mention that she called the bank after the sale and stated that she wanted to "switch to a different car" without our knowledge.  This paused funding and payment for a car that she already signed for.  
  
  With this transaction (and all) every customer is required to sign a we-owe(attached) which states everything that was promised at the time of sale.  Attached is the one she signed stating that nothing was promised or owed at this time.  These are in place for this reason which eliminates any "he said, she said" antics.  
  
  She signed the Buyer's Guide stating that she understood the provided warranty with the car is a 30 Day coverage where we cover 50% of parts and 50% of the labor of any incurred issues. 
  
  We'd be happy to provide ***** with a second key at our cost.  From Mercedes, this would run roughly  $350 and she will have to be present at the dealership.
  
  -- 
  
  Best Regards,
  **** ******
  ********** *******
  Craig and Landreth Cars