Complaints

This profile includes complaints for GE Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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GE Appliances has 19 locations, listed below.

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  GE Appliances

  40225 Zip Code - Appliance Park Louisville, KY 40225-0001

  
• 

  GE Appliances

  8146 State Rd Burbank, IL 60459

  
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  GE Appliances

  5076 S 108th St Omaha, NE 68137

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  GE Appliances

  2920 N. Highway 360 Suite 200 Grand Prairie, TX 75050

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  G E Appliance

  505 Chelan Pl NE Renton, WA 98059

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a window mounted air conditioner from *****, GE branded. The air conditioner functioned for some time then no longer functioned correctly. I contacted GE seeking warranty repair support. After 1.5 weeks a service technician arrived to diagnose the issue. The service technician did no diagnostic testing, said it was in the wrong mode. It continued to not function correctly and I informed GE of this visit. They sent another technician out, which happened to be the same one, after an additional 1.5 weeks. The technician did no diagnostic testing and concluded it probably has a bad compressor or refrigerant leak.
  
  I don't see how anyone could consider this service; at least perform some diagnostic testing on it to determine for certain if there is a leak and where or if there is some other issue.

  

  Business Response

  Date: 07/12/2022

  Thank you for the opportunity to review case ID: ********. 

  I am sorry to hear of the issues this consumer has experienced with his air conditioner. 

  I tried reaching out to him but I had to leave a voicemail. 

  We will continue to reach out until a resolution has been met. 

  Please contact me if you have any further questions or concerns. 

   

  Customer Answer

  Date: 07/15/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The reason for rejection is that I am unavailable by phone during the proposed hours. I have requested to be contacted via email and provided my email address. I have yet to receive email correspondence as of today, July 15th, 2022.
  
  
  
  Regards,
  
  
  
  ******* *****

  

  Business Response

  Date: 07/19/2022

  Thank you for the opportunity to review complaint ID: ********. 

  We left a voicemail for this consumer on 7/12 and again today, 7/19 with no return call from the consumer yet.  I left my name and direct phone number as well as the hours that I will be working.  I hope to hear back soon so we can resolve this complaint as soon as possible.

  Please contact us if you have any further questions or concerns. 

   

  Customer Answer

  Date: 07/19/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [I left a voicemail for ***** ******* at ************ on July 12th around 6pm and requested to be contacted by email. She stated her business hours are 8am to 2pm and I am not available by phone during those hours. I have provided my email address to her, which is *************************.]
  
  
  
  Regards,
  
  
  
  ******* *****

  

  Business Response

  Date: 07/21/2022

  Thank you for forwarding his most recent response. 

  We have been in touch via email. We've offered a buyback/refund at the time we pick up the appliance from his home. 

  He has accepted this as a fair resolution to his complaint. 

  Please contact us if you have any further questions or concerns. 

   

  Customer Answer

  Date: 07/21/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  ******* *****
  
  
  
  

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