Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a building from Stor-Mor Portable Buildings. The building leaks in several different areas (windows, door frame, door). I also have screws coming out of the metal roofing. The ********, *****-********, has come out on two occasions to so call "fix" the issues but the leaking around the same areas continue. Since March 2025, I've put in a request for repair, and no one has come out to repair anything. For the last 2 months, I have been given the run around from *****-********. I need help in holding this company accountable for their lack of craftsmanship, professionalism and customer service.

  

  Business Response

  Date: 04/23/2025

  Thank you for the opportunity to respond to this complaint.
  At Stor-Mor Portable Buildings, we are committed to honesty, transparency,
  and quality in everything we do. While we regret the customer's
  dissatisfaction, we must clarify several important points regarding their
  claims and our responsibilities.
  First, the building in question was constructed by *****-********, a partner
  builder, and delivered in accordance with all agreed-upon specifications.
  According to the signed purchase agreement, these portable buildings are not
  designed or intended for human occupancy, and any modification to the structure
  voids the warranty. In this case, the customer made modifications to the
  building after delivery, which, as stated in the contract, nullifies the
  warranty coverage.
  Despite the warranty being void, *****-******** has gone above and beyond by
  making three separate service visits in an effort to address
  the customer’s concerns — actions that were taken strictly as a courtesy and
  not as an obligation.
  Additionally, the customer had possession of the building for approximately one
  year before reporting any issues, which further complicates the claim
  and raises questions about the origin and cause of the reported problems.
  Regarding the screws visible on the metal roofing, this is standard
  construction practice in the portable building industry. Exposed fasteners are
  common and do not in themselves indicate a defect or faulty construction. This
  method is used by nearly all manufacturers and complies with industry norms.
  We sympathize with the customer’s frustration, but given the voided warranty
  and the multiple goodwill attempts to resolve the matter, we believe we have
  fulfilled — and exceeded — our obligations. We remain committed to fair and
  ethical business practices and believe this situation has been addressed with
  both professionalism and good faith.
  

  Customer Answer

  Date: 04/23/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ****** ******** ******

  The first repair on the building was submitted through Stor-Mor website within 6 months of receiving the building. If *****-******** have went above and beyond, I would not have filed a complaint. The building should not leak anywhere if proper construction would have been done on the building. The issue was not fixed or corrected with any of the visits. 

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A shed was purchased because the seller at the Lecanto Fl location s****d it was going to be up to code for a tiny home conversion and he even recommended a company for drafting plans. The shed was ordered and down payment was paid. The following week we met with the drafting company who told us the building was inhabitable and would never pass code. It didn’t have egress windows, the radiant roof barrier, plus more. We went back to the seller in Lecanto and he s****d he would cancel the building and a check would be mailed back to us. After further conversation with his boss it was determined we wouldn’t be getting a refund and owed more money due to restocking fee. The building purchased was misrepresented, fraud. We continued to speak with sellers boss and he s****d he wouldn’t be able to issue a refund but would credit the money to the purchase of another building. This was agreed upon so we purchased a storage shed 8x12. This was delivered and we are happy with it. After we received acct information for heartland and a balance was inquired upon we found the credit was not applied. Again the sellers boss was contacted and he said he would handle it, he was given the account number. The following day he replies that 164.28 was credited to the account. The rest applied to fees. Now we have been lied to twice. I would never have purchased another building from stormor if I knew we weren’t getting the full amount transferred to a new building. The first building was fraud by misrepresentation by Lecanto businessman and now the second came with a lie about a full credit transfer. We have text messages saved from the sellers boss about the refund transfer to a new building.

  

  Business Response

  Date: 04/21/2025

  After going over both orders you placed the first order was
  a custom build. To receive a full refund of the building you would have to cancel
  by the third business day. You purchased the first building on February 22, 2025,
  and cancelled on 3/4/2025 (7 business days). 15% percent of the subtotal of the
  first building equals 2,923.31 which is greater than the amount paid at the time
  of purchase of 1739.56. 
  It s****s in our contract that we keep 15% for a restocking
  fee on any newbuild outside of the time s****d in the Invoice. The area Sales Manager
  agreed to transfer over 164.28 from the restocking fee to apply to a different
  building. We were unable to transfer the full amount to cover the cost of the
  materials to the shop for the previous custom building.
  We as the manufacturer of the building do not advertise
  these structures as being habitable. There are areas that do accept them as dwellings,
  but Stor-Mor does not advertise converting into full homes. I have attached the
  signed invoice and highlighted the areas addressed in this complaint.
  

  Customer Answer

  Date: 04/22/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  Your salesman sold the building as a habitable structure which as you s****d it isn’t. That fraud by misrepresentation. His manager s****d a refund would be credited to a new structure not 160 some dollar would go to a new structure. I wouldn’t have purchased another building from your business if I knew I wouldn’t be credited the $1740. That wasn’t what was agreed to and I was lied to by two employees. Also you should tell your salesmen they can’t tell people your buildings are habitable. We spoke to that man for 4 months and every time he s****d they were able to be tiny home conversions. 
  
  Sincerely,
  
  
  
  ****** ****

  

  Business Response

  Date: 04/23/2025

  A customer can use the building as they choose; however, Stor-Mor
  sells them for the primary purpose of being a portable storage unit.  The Second order you placed shows your signature
  on the invoice stating the amount of 164.28 that would be credited to the newest
  order. On page one it shows the building price, a discount on the building the
  dealer offered and the amount due today in bold print as well as your signature
  signed on 3-7-2025.  The customer is
  responsible for reading all signed documents and verifying all information to
  be correct with the salesperson before the sale is submitted.  I am attaching the reorder invoice below.

  Customer Answer

  Date: 04/23/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  That credit on the second purchase has nothing to do with anything. That is additional money I put down that day. Was told after the purchase was made the $1740 would be credited to the purchase as we choose to work with an Ocala store instead of going back to the liar in Lecanto. Clearly though everyone at this company is dishonest. 
  
  Sincerely,
  
  
  
  ****** ****

• Initial Complaint

  Date:04/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint regarding the conduct of ***** ********, who acted as the sales agent for the Stor-Mor building we recently purchased and is also the owner of Superior Outdoor Structures.
  
  On [insert date of incident], my husband and I contacted Mr. ******** with questions concerning the location of our 200-amp breaker, clarification about the lack of anchoring included in the delivery of the building, and general information about the installation process. Instead of offering professional assistance, Mr. ******** became enraged and highly aggressive. Both he and his wife repeatedly told us that these concerns were “not their problem,” despite the significant amount of money we have spent with their business (invoice totaling over $25,000).
  
  Due to their hostile behavior, we decided we no longer wanted to proceed with the building and requested to cancel the order and receive a full refund, as our contract clearly states we are entitled to do so within three days of signing. Mr. ******** responded with threats of physical harm, stating he had been to jail for such things before and was “willing to go again.” He also made several racist and hateful remarks, including calling me a “n***er lover,” which was both disgusting and traumatizing.
  
  When my husband reiterated our request to cancel the order and issue a refund, Mr. ******** aggressively responded, “I don’t care what your husband says, you will not get refunded any amount of money.”
  
  This conduct is not only morally reprehensible and legally actionable, but also violates consumer protection laws, anti-discrimination laws, and the terms of the written contract.

  

  Business Response

  Date: 04/23/2025

  At Stor-Mor Portable Buildings,
  we take all customer complaints seriously, particularly those involving
  allegations of discrimination, threats, or unprofessional behavior. We do not
  condone or tolerate any form of abusive or discriminatory conduct by our
  employees or our network of dealerships.
  ***** ******** operates Superior
  Outdoor Structures, which is one of our independent dealers.  Like all of our dealers, Mr. ******** is
  required to follow Stor-Mor’s policies and is trained by Stor-Mor on
  appropriate customers interactions.  Mr.
  ******** strongly denies making these statements. 
  We spoke with the customer.  He explained these statements were allegedly
  made to his wife’s grandfather. 
  Unfortunately this was not on a recorded line, so we have no way to
  verify the grandfather’s claims. 
  We do regret that this customer
  had a negative experience with Stor-Mor. 
  We always welcome thoughts, comments, and suggestions from our
  customers.  Stor-Mor Portable Buildings
  remains committed to professionalism, customer satisfaction, and the fair
  treatment of every individual.

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 27, 2024, I canceled a unit purchased on December 23, 2024, classified as a New - Off Lot Sale (Invoice *********), totaling $17,046.99. The cancellation was made within the contract’s 10-business-day penalty-free window, and delivery had not been scheduled.
  
  That same day, I ordered a custom-built unit (Invoice total: $17,799.70). However, on December 30, 2024, I canceled the custom order after being informed by salesperson ******* that the unit could not include an agreed-upon exterior outlet unless I paid additional charges. I canceled due to dissatisfaction with this change, the misrepresentation of the custom order, and the unprofessional handling of the situation.
  
  Kendyle assured me a refund would be issued within 7–14 business days. However, later that day, Emma Harger (owner) claimed that none of my money was refundable, except for $700+ for the modifications, stating the funds from the original purchase had been applied to the custom order. This contradicts the contract’s terms, which explicitly allow penalty-free cancellations within the stated timeframes for both off-lot and custom orders.
  
  Additionally, I was incorrectly charged:
  
  1. $17,558.40 instead of $17,046.99 on December 23, 2024.
  
  2. $775.29 on December 27, 2024.
  
  These improper charges total $18,333.69, exceeding the price of the custom order.
  
  Despite an in-person follow-up with Emma on January 13, 2025, no refund has been issued as of January 22, 2025, well beyond the promised refund timeframe. Stor-Mor is now threatening to withhold funds and impose a 15% restocking fee, despite the fact that neither unit was delivered, and both cancellations complied with the contract terms.
  
  I request:
  
  1. An immediate refund for both canceled purchases.
  
  2. Correction and refund of improper charges.

  

  Business Response

  Date: 01/28/2025

  As requested, a full refund of $18,333.69 was sent to ******** ******** *n 1/23/25.

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/6/24 I had purchased a custom built cabin 16x52. On Dec. 18th it was attempted to be delivered to my home, in which the driver got stuck on the county road on his way to my property. I was not there for delivery, because on Monday Dec 16th the driver contacted me about delivery in which I informed him that I was not available that Wednesday being my daughter had a post op appointment for surgery. He then told me he was only available to deliver on Wednesday. Other wise it would be January for delivery. So I had told him fine I would have my dad be there for delivery. So on Dec. 18 around noon I get a call from the driver telling me I need to pay him $150 per hour over his 90 mins because he had got stuck on the road towards the property where it was being delivered. I told him I could not afford that. In which he then told me ok, you will need to pay for a reschedule and his time another day. He said he would just unload the building and set it on the property but not set it up. That evening I got home to find the cabin left in the road way, where my neighbor couldn’t get his lowboy trailer down the road because the driver left this huge cabin in the road way making it very narrow for my neighbors to get past to there homes. My issue is that the driver did not get stuck on my property but was already charging the time, and in his carelessness of not being paid for his time that day he damaged the building cracking the porch, and a few boards on ceiling. I reached out to do a return on the building because I did not want to pay for something I shouldn’t have been charged for in the first place. I paid a little over 11k down. I have spoke with the district manager in Louisiana at StorMor. He informed me they would pick the building up Dec. 22nd a Sunday in which they did. Now it has been 18days and I have yet to receive my refund. I have reached out and left text, and have not got a call back. I really just want my money back. It has been a very bad experience

  

  Business Response

  Date: 01/13/2025

  As the driver was attempting to deliver the building to the
  customer’s residence, it became clear that the Private Road in which the
  customer lives on was not paved and would be better described as a long dirt
  drive that was incredibly muddy due to the recent weather. Per the signed
  Customer Delivery Agreement (signed by the customer at the time of sale), the
  average set up time is 30 – 90 minutes. “Setups and installation that go beyond
  90 minutes will incur a charge of $100 per hour.” The driver quickly determined
  this delivery would be longer than average. When the driver was informed
  customer could not afford the additional hours at that time, the driver left
  the building on the side of the dirt drive. The photos indicate it was left
  pretty far to the side to allow for vehicles to pass in the meantime. Again,
  this is a private dirt drive, not a paved road.
  It is fair that the customer has requested the building to
  be returned. With the holidays, it has taken longer than normal for this pickup
  and refund to occur as business days have been spread out. As the building is
  already picked up, we will be issuing a refund of $10,193.53. This is after
  deducting the cost of pilots, permits, and driver’s time for this delivery
  attempt. The deduction amount is less than what was originally stated as the
  refund amount per the Terms and Conditions signed by the customer on the date
  of sale.
  

  Customer Answer

  Date: 01/14/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: #1 I was not there at delivery! I did not sign anything! The driver got stuck, on the road to my property not on my property. I have a full video that my brother took of the driver stuck down the road and after wards the driver asked my father to sign a waiver saying he spoke with me about a waiver. It is typical for a big company to try and get over on the customers because of their choice to return a 33k building that got damaged and wanted to charge extra time. You may say Private Road as much as you would like, the road is yes indeed a private road but with more than just me living down this road. I have 3 neighbors past my property and 1 before me. So go on and think y’all parked the building out of the way for other vehicles to get by. My neighbor that lives at 600 Pr 5820 had to use our circle drive just to go around to get to his property with his truck and trailer lol. Or would you want a written statement of that as well. Anyways thanks for finally getting my refund done. But has it actually been mailed. Y'all had plenty of opportunities to get it’s processed and sent out. This would have been my 3rd purchase with StorMor. But I can guarantee I will let everyone I know exactly how this was handled by StorMor company. I did go and buy a Dersken that had no problems delivering last week “on my private road” and it was also a 16ft wide. The StorMor building was picked up on Dec 22nd. And as of yesterday the check still hasn’t been mailed to me. Technically the company had 13 regular business days ( not holidays or Weekends) to get my check back to me since pickup. No one should have to wait for their money back this long. 
  
  
  
  Sincerely,
  
  
  
  ***** *******

  

  Business Response

  Date: 01/15/2025

  ***** agreed on Dec 18th for delivery with her dad present
  to accept the building. Drivers are responsible for purchasing time sensitive
  permits for large buildings as well as a pilot car before loading the building
  for delivery. This driver had dedicated a full day to this delivery. Once on
  County Road after the haul exceeded 90 minutes due to property conditions, he can
  charge an additional charge. The customer told the driver “No” to paying
  it so he continues attempting delivery free of charge. The ground conditions,
  County Road to Private Drive, are very narrow. The driver asked her father to
  sign a Liability Damage Waiver to relieve him of any responsibility for
  damage(s) if they wanted him to continue to with delivery, but the truck and
  trail became stuck. The father attempted to pull the semi out with a small
  tractor. The shifting weight created stress on the building so her brother
  had given permission for the building to sit on the ground. Our driver
  called ***** and told her that he would have to come back when the ground was a
  little more stable and quoted $350 to finish the delivery and she was unwilling
  to pay so he offered to still finish the delivery later at no additional cost
  to her.
  On Dec 22nd we retrieved the building at the customer’s request. He once again
  had to acquire a Texas Permit and pilot which was deducted from the customers
  down payment. Refunds are only issued on Fridays once the buildings picked
  up, received by the lot, examined for damages and cancellation request submitted
  to our office. After we verify all the information provided by all parties
  involved, we print and mail the refund immediately. Supporting Documents attached
  include *****’s signed invoice highlighting responsibilities of the customer for
  a delivery process to be smooth and successful, photos of the truck and the
  delivery certificate we have signed once the building is on the property by the
  person accepting delivery.

  Customer Answer

  Date: 01/16/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******
  

  
  

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• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leaking roof-told driver too.  When they pick it up, Hurricane Burl did damage with winds-cause the leak.  I paid extra monthly with insurance.  They charge me. 

  

  Business Response

  Date: 09/04/2024

  Unfortunately, there is no content in this complaint and there is no attachment to view. Please reach out to Stor-Mor directly to assist with any issue you are having. 

  

  Business Response

  Date: 09/04/2024

  This individual is using a different name than what is included in the legal documents signed by the customer at time of sale and on their driver's license that we have documented from the sale. While this seems rather deceiving, we were able to track down this order by using the address that was required in the BBB complaint and running it through our system for a matching delivery address, though this address does not match the address on the driver's license. Upon review of the order, the customer ordered the product on 3/1/24 and received the product on 3/12/24. After the delivery was complete, the customer signed a Delivery Certificate confirming the satisfaction of the delivery (signed document is attached). Stor-Mor was then able to complete this order as it had been delivered to the customer's satisfaction. There was no mention of a leaking roof at this time. The hurricane the customer is referencing did not occur until July 2024, so it would have been impossible for the customer to report a leaking roof due to the hurricane in March 2024. If the customer has requested that the building be picked up, they did not contact Stor-Mor for this. With the customer deciding to rent to own the building through a RTO company, the pick up request would have been needed to be made to them. If the customer reported leaking, it was not documented to our Repairs Department. Customer is requesting a refund. The refund policy is attached in Order Documents. 

• Initial Complaint

  Date:09/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I custom ordered a dried in portable building ($3,500 down and 2 payments of $1,080) with some electrical outlets installed. It came and looked great so I started fixing it up on the inside for my business. Flooring was installed ($2,500) insulation board was installed and then the wall coverings. ($2,500)
  Well it rained and water came in all through the top along the two main walls and ruined everything the water touched. They refuse to replace anything or refund me anything. One of their guys came out to fix it but said there was no screws in the roof at all on one side and the other was half way done. And he would probably lose his job by telling me this. He did what he could and advised me to wait till heavy rain to continue on. So I did and it is still leaking just as bad. I have video of a stream of water pouring in straight down the wall and underneath the flooring. They are sending somebody else out to FIX it again but I truly think is not fixable and a lemon design. Or my other option is to let them repo it and sell it to another unfortunate soul. And just be out of about $8k or more possibly. I’m honestly to sick to add the numbers up but I know I went in to this with $15k hard earned saved cash to spend on a new bigger business. They have been so unhelpful the financial company, the actual builders. They basically laughed and said oh well get a lawyer.

  Customer Answer

  Date: 09/10/2024

  The company above them is called “store-mor” out of Kentucky. I think it’s like the franchise name. 

  

  Business Response

  Date: 10/17/2024

  ****** purchased a Stor-Mor building on 3/29/24. The down
  payment made was $2,290.09 (invoice is attached). The custom building was constructed
  to the customer’s specifications and delivered on 5/6/24 when the customer
  signed that she inspected and accepted the property with complete satisfaction (document
  is attached).

  Customer later reported leaking after a hurricane caused
  damage to a window. A repairman was sent out to fix the issue. The repair man
  came out two other times, for a total of three trips, to repair. The repairman
  went above and beyond to ensure the correct measures were taken.

  As shown in photos the customer has presented to both
  Stor-Mor and the BBB, it is obvious that the customer has made modifications to
  the building. These modifications are documented by Stor-Mor in photos taken
  before the building was delivered and by the repairman during his trips to
  repair the building. This is prohibited in the rental agreement signed by the
  customer at the time of sale (attached). In #17 of the agreement, it states that
  the renter shall not alter the property in any way. Customer admits to adding
  insulation, flooring, and wall coverings. Not only does making such
  modifications go against the rental agreement, it also has the potential to
  void Stor-Mor’s workmanship warranty. Stor-Mor guarantees its work, but cannot
  guarantee the work of others modifying the building. Nor can Stor-Mor guarantee
  that modifications made to the building would not damage the building.
  

  Our Repairs Manager has spoken to the customer and explained
  the warranty cannot replace or refund personal items, including the items used
  to modify the building.
  

  We encourage the customer to review the signed contract with
  the rental company and Stor-Mor’s invoice (attached). It is documented that the
  customer has threatened to obtain a lawyer. Upon threat of legal action, it is
  our best practice to direct all communications through legal counsel. 

  Customer Answer

  Date: 10/17/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  Adding walls and flooring did not cause the building to leak. The roof not having screws it the first place caused the damage. According to the agreement I signed it stated that the building was built properly it obviously was NOT. The agreement says ANY damage to the building from natural disaster will be fixed by the company. 
  
  Sincerely,
  
  
  
  ****** ********

  

  Business Response

  Date: 10/17/2024

  Again, Stor-Mor can only guarantee the workmanship of our construction.
  This customer clearly did not follow the signed legal agreement that prohibits
  modifications from being made to the building. In response to the LDW, yes, we
  did repair any natural disaster damage to the building when the repairman made
  his trips to the customer’s property. Customer’s request was for a refund and
  it has been explained to her how this situation does not qualify for a refund. 

  Customer Answer

  Date: 10/17/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the building is still leaking and I refuse to pay for the piece of crap you built! So come get it! 
  
  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:05/29/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday, May 18, 2024, I ordered a shed from STIR MOR selling agent was ****** ********* in Perry, Florida. Deposit check in amount of $2,157.80 was given that day , payable to STOR MOR , and cashed by STOR MOR. On May 23, building was delivered, and was too big to fit down largest access point, I voiced my concern. The driver proceeded anyway, and broke the window of the hose, tore the trim and ripped the house siding,. The shed was taken away that day by the driver back to a STOR MOR lot. On Sunday, May 26, 2024, a cancellation form was created by ****** *********, and sent to STOR MOR, via email, seeking return of my deposit of $2,157.80 from STOR MOR, as the check was paid to them. In interest of getting my deposit back quickly, I am going to pay the house repairs out of my pocket and I am not even seeking.that money here - In fact, I ordered new window for installation today, May 28, 2024). STOR MOR and it’s selling agent ****** ********* has failed and/or refused to respond to my written inquiry today as to whether they are refunding my deposit monies, I have no shed, no deposit monies ($2,157.80) and a broken window and damaged siding. I am merely seeking the return of my deposit, immediately. Thank you.

  

  Business Response

  Date: 05/29/2024

  Upon receiving this complaint, we promptly checked with the customer service representative who spoke with *** ***** and learned that he has been informed of the next steps regarding the refund of the payment to Stor-Mor. *** ***** was satisfied with the resolution to this issue. 

  Customer Answer

  Date: 05/30/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Yesterday, May 29, 2024,  I did have a very cordial conversation with ***** from STOR MOR and she indicated the refund check would “ probably go out this week”. 

  However, time has taught me that actions speak better than words. You can assure the business STOR MOR that when I receive the refund check, I will deposit it immediately and when the funds clear, I will immediately dismiss this complaint.
  

  Alternatively, for a faster resolution , if they want to wire transfer me the money to my bank today or tomorrow Friday, I will pay the cost that STOR MOR will incur of $30 for the outgoing wire transfer from their bank. I believe that this is a generous offer from me, and will a wire transfer resolve this matter very quickly, as in today or tomorrow. 
  

  In any event, when I receive the refund funds,  not merely a promise of the refund funds being sent, I will immediately dismiss this complaint. 
  

  Thank you for your courtesy. 
  
  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:03/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I finally got my building from stor-mor an couldn’t ask for better assistance to the guys that set it up but the whole door frame of the building is warped an I can’t lock the door so it was assembled wrong an they over charged me to begin with

  

  Business Response

  Date: 03/25/2024

  This is the first indication from the customer of an issue with the door of the building. In the signed document attached, it was noted upon delivery that the barrel bolts were working properly and the door was tight when engaged. We ask that the customer submit a repair request via our website ************************************* to begin the repair process in order to fix the issue. 

• Initial Complaint

  Date:03/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March of 2023 I purchased a 12X26 ft building from the Tuscaloosa ** **** *** lot, but it wasn’t until a couple of months later I realized the building was only 11 X26 ft. So I contacted the office and asked for an explanation but got no answer. I went to the lot and one of the employees helped me measure buildings and realized all the buildings measured right except for the ones that were supposed to be 12 X26 or less. Then the employee gave me the number for a Stor Mor rep who listened to my complaint and said he would have someone come out and measure my building but weeks went by and no one showed up. Then he said he would take it to the morning meeting and another month went by with no response. In the meantime I’m still making payments on a building I didn’t order. So I finally texted him and expressed how disappointed I was in the way he was handling the situation and I needed to talk with someone else and still got no response. I made another trip to the office and had an employee give me a quote on a building like mine and one 11fX26ft wide which he said they didn’t do odd numbers so he did 10X26 which made it a couple thousand less than the 12X26 ft building and the 12X26ft a lot cheaper than the one I purchased. I texted the rep this information and told him I needed to hear from someone ASAP. I then got a call from another Representative who told me if his builders made a mistake he would fix or make things right. He asked me to take pictures of my building measurements from corner to corner and text them to him which I did and I am still waiting for a response. Had I known I couldn’t get a 12 ft wide building I would’ve considered getting something bigger instead of loosing valuable space that’s needed on the inside.

  

  Business Response

  Date: 03/18/2024

  *****,
  
  We understand your concerns here. Due to hauling restrictions, our 12' and 16' wide buildings are measured eave to eave rather than wall to wall in all states aside from Texas deliveries. This information is stated on our brochure and our website. We will ensure that a representative reaches out to you to help explain this further. 

  Customer Answer

  Date: 03/21/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have measured this building from eve to eve several times and there is no possible way to get a 12ft wide measurement on this  building. Had you sent someone out to measure this building like you promised we would not be discussing measurements but how to fix the mistake and make things right with the costumer. The fact that I’ve been reaching out to you all through text, phone conversation and voicemail for close to ten months now and no one has come out to measure my building is pure negligence on your behalf. 
  
  Sincerely,
  
  
  
  ***** ******** **