Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/01/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a building from a guy named ****** who said he worked for a company called crossroad buildings. He told me that I would be buying a tiny home and that the “tiny home” would be built up to code, dependent on my location. They delivered an oversized shed, not a tiny home and also it’s not even habitable, like promised. Stor Mor clearly states on their website that the buildings are not habitable, yet the man who sold the building stated otherwise. Not only did they promise one thing and delivered a totally different item, but they did not install it properly. The driver did not level the building as he should and therefore part of the building is not even on blocks and just free standing in the air. I contacted them to pick up the building less than a month after buying it. I didn’t even sign paperwork for this building. They ended up sending my information to various companies. I did not buy it from stor mor, I was told I was buying it from someone else. They are picking it up, I am returning the product therefore I except a refund for the product. I feel ripped off and this seems fraudulent to claim you are one business yet you’re going buy various other business names. Product returned, I should be received a refund. Period.

  

  Business Response

  Date: 02/01/2024

  ****** ******y works at Crossroads Portable Buildings, an independent
  contractor that sells Stor-Mor Portable Buildings. As stated by the customer in
  this message, Stor-Mor does not promote living in the buildings we construct. The
  building that was delivered meets the description that was described in the
  signed invoice between the customer and Stor-Mor Portable Buildings. The
  customer’s information was not sent to “various companies.” Upon purchase of the
  building, the customer entered into a legal agreement with ********* ******* *********** to rent to own the building. This agreement was signed by the
  customer. Signed documents, evidence of a legal agreement, are attached. Stor-Mor’s
  cancellation and return policy are explained in these documents. Please read
  over this portion of the documents and understand that this situation does not
  qualify for a refund. It has been noted by our Sales Representative that a voluntary
  pick up request has been made by the customer.

  Customer Answer

  Date: 02/02/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  We have only had possession of said building for less than 1 month, we did not receive any paperwork amd were only sent a link for a signature with no additional paperwork. The sales rep ******, made promises that the SHED was in fact livable and habitable and built to code for where it would reside. The driver also did not properly level nor did he set it up correctly and multiple foundations are leaning and not even touching the skids underneath the house. Because the merchant refuses to refund me and refuses to pick up the shed from my property in a timely manner I will be charging the merchant a $100 / day lot rent fee  to be collected and made available to myself.
  
  Sincerely,
  
  
  
  ******* ******

  

  Business Response

  Date: 02/07/2024

  Customer was sent their invoice and rent to own agreement, which they signed before completing the sale. Documents were sent to customer at the email provided at the time of sale, which is *****************************. In addition, the customer signed another document at time of delivery indicating they were satisfied with the building. Document is attached. The Certificate of Delivery specifically indicates the building was level at time of delivery. It is noted that the customer has requested a pick up of the building through their rent to own company, ********* ******* ************ This is the company that the customer entered into their rent to own agreement with. Again, in accordance with the signed invoice and agreement, customer does not qualify for a refund. 

  Customer Answer

  Date: 02/10/2024

  Please review attached document for our proper response. I did not sign paperwork, see info on attachment. PLEASE REVIEW ATTACHMENTS IN FULL. Please notify me if merchant will be refunding the remainder of down payment or if they will be paying lot rent and how they will be paying for damages that occured on 2-09-2024

• Initial Complaint

  Date:06/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought 3 sheds (12x24 and two 16x32) total around $50K. Two of the sheds were fine but one 16x32 had a toxic chemical smell from the ceiling/roof. From delivery onward, the smell was enough to choke you. We tried to air it out for weeks at a time. The building has been unusable due to the smell. After just a few minutes inside it is intolerable.
  After more than 2 months we were told that this issue has been reported before and we just got one of the few that are effected and it was not covered by warranty, directed back to the dealer with whom we are trying to work with.

  

  Business Response

  Date: 06/06/2023

  We wish to resolve any issues *** ******* is having with Stor-Mor, however we will need more information to do so. In our system, we are able to see one building in **** ********* name that was delivered to an address outside of the state in which *** ******* lists here in his complaint. In addition, the building in *** *******'s name is not the size stated in the complaint. When using the email address and phone number *** ******* provided in his complaint, there were no associated orders. Please confirm the building serial number of the order in *** *******'s name in order for us to look into this complaint further to resolve the issue. If the order was not made in *** *******'s name, we will be unable to share information regarding that order.

  Customer Answer

  Date: 06/08/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  I’m not rejecting the response but the only other selection was to accept and I didn’t want to check that because I was concerned the issue would be considered settled.  I appreciate the response from Stor-Mor.  I have attached the info sheet from the particular building.  The delivery address was *** **** ****** *** ********** ** ******  The cabin type was 16x32 Center Cabin Z1.  The work order # was *************************  The 3 sheds I mentioned were shared with our family *******) and purchased at the same time.  The other 2 are fine.  This particular building is under Proctor, see attached.  Again, I appreciate the response.
  
  Sincerely,
  
  
   Gary Proctor

  

  Business Response

  Date: 07/05/2023

  Thank you for providing the additional information. We were able to locate your order. We also see there is a Repair Request out for this building. Please know that our Corporate Repair Team is examining this issue and will get back to you as soon as possible. 

  Customer Answer

  Date: 07/11/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  I do not want to reject the response but there was no other option to only acknowledge.  Yes there is a work order in that we have worked through the local dealer.  We are awaiting for a scheduled repair date.  Thank you.
  
  
  
  Sincerely,
  
  
  
  **** *******

  

  Business Response

  Date: 07/18/2023

  Thank you for your patience as we move this request through our system. The next step will be hearing from the local repairman at the shop. He will be reaching out to you directly. 

  Customer Answer

  Date: 07/20/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *******

  
  

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• Initial Complaint

  Date:12/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid deposit then the day it was do I woke up to build being jacked up they stated they never received deposit yet built and delivered building now they have my money and building and refuse to return either the building or money during pick up driver broke a light a threw it hitting my 800$ pregnant boa encloser resulting in her escape and still has not been located this pregnant boa would of had 17 to 20 babies averaging 800 to 1500 a snake and refuse to give me their business insurance information to file a claim on that and ignore emails calls ect

  

  Business Response

  Date: 12/14/2022

  Customer is requesting a refund, however
  customer has already disputed the credit card charge with their credit card
  company for a fraudulent charge and the dispute was approved by the company.
  This action resulted in no amount of money being collected by Stor-Mor from
  this customer. With the customer disputing the credit card charge and not
  answering phone calls from Stor-Mor or the rent to own company for payment, the appropriate
  decision to pick up the building was made. The
  driver that arrived to pick up the building was kind enough to go above and
  beyond their duties and assist the customer with removing their belongings from
  the building before it was repossessed. We stand behind our decision. Again, a refund will not be issued as payment was not collected. 

  Customer Answer

  Date: 12/16/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  ******** ******* ** *** *** *** *** ********* **** **** *********** ****** ******* **** ***** I find I funny how it we never got the deposit the next it the fund were reported as fraud failed to give drivers information and their business information to file a claim but Noone want to talk about my potentially dead breeder boa her tank my light ect regardless of what kind of animal it is animal cruelty is a felony and with her being pregnant with atleast 15 babies thats 16 counts of animal cruelty the amount of money that is now considered stolen is a felony 
  
  That's fine I now have drivers addresses dot numbers full name ect just waiting  on email from dot for.  Insurance information 
  Never got a call email ect this company have broken multiple customer laws I've read every complaint I am not the first  but I'll be the last this company needs to have every license and permit  pulled and no longer be allowed to operate cause I mean. Just can't make this stuff up oh he reported  fraud on something he was making a tiny home out of just to end up homeless and gonna have to sell a horse to buy one oh please the company refused to take responsibility on their mess up that's how unprofessional they are cause now I've been scammed  stormor and heartland just out here being allowed to scam people out of thousands of dollars and false advertise their business purposes oh and then tell you they'll refund you if they can have the building  just to take money and building so I made a deposit on air to live in
  
  
  
  ******* *******

  

  Business Response

  Date: 01/03/2023

  See attachment for proof of customer's dispute. Please be sure to black out all account, business, and personal information on all documents before posting publicly. Customer will not be receiving a refund, as customer claimed funds were fraudulent with their financial institution. Stor-Mor then received a dispute notification from the merchant. After claiming the charge was fraudulent, Stor-Mor reached out to customer on several occasions to resolve the issue yet was unsuccessful. With the down payment of the unit not being received, the unit was repossessed. See contract attached. Essentially, the unit was never paid for nor was the customer willing to make arrangements for payment. The rightful decision to reposes the property was made. There is no indication in any of our documents that an animal was harmed. 

  Customer Answer

  Date: 01/06/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  ******** ******* ** *** *** *** *** ********* **** **** *********** ****** ******* **** *****  

   

  the business did not call and I tried to work something out but was not paying a double down. Payment and was told fine we will just take the building and issue a refund once the deposit is received and it has been received the bank stopped the charge and I was unaware of everything until it was being repossessed and the business has failed to provide proper insurance information to file a claim for the animal that was killed and property damages  I'm am tired if these games they know they are in the wrong they block you o. Social media and ignor and block emails so who is really in the wrong the company that has scammed us out our building and money

   
  
  
  
  Regards,
  
  
  
  ******* *******