We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Auctions

Lexington Online Auction

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Auctions.

Complaints

This profile includes complaints for Lexington Online Auction's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lexington Online Auction has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/21/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have bought various items from them over the last few years and probably spent thousands of dollars with them. I usually buy something just about every week. Often the pieces are "ok" but several have been broken, missing parts or just did not function properly. The owner ***** has always been willing to work with me and refund my money or some of the items I have just thrown away. On 11/7/2023, I purchased two wicker chase lounges for a total of $483.36, premium prices. One of the chairs the ad noted "small blemish on side". Two of his workers, each carrying a chair loaded them into my truck. I live about 8 minutes from there. Once home we inspected the chairs and found that the wicker was literally falling apart in several areas and looks like maybe the wicker is even dry rotting on both chairs, far more damage than a "small blemish". Given my past dealings with ***** and thinking he was an honest person, I called immediately. I offered to return the chairs or to even negotiate a reasonable price and make do with them. He refused both offers and went as far as belittling me saying, I just had buyer's remorse, refused to even try to have a conversation with me and hung up on me. These people will never get another cent from me, and I caution everyone to be aware. I am now going to have to fight him through other avenues for what should have been an honest and trustworthy transaction. Oh, and btw, they charge your credit card before you ever get to see or pick-up your items. I have sent him pictures and videos of the condition of the chairs, and he has called me a scammer, accused me of switching the chairs, you name it.

    Lexington Online Auction is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.