Reviews
This profile includes reviews for Credit Bureau Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromKelsey M
Date: 06/24/2025
1 starKelsey M
Date: 06/24/2025
Received a collections notice in the mail saying I owed $1,000 from well over a year ago. This is the first thing I’ve gotten for this date of service saying that I owe anything. I had Medicaid during the time of the doctor’s visit so I knew I didn’t owe anything. I called the customer service line and politely told them that I don’t think I should owe anything because I had Medicaid. The lady then goes off on me and says “Well you have until August to figure it out or it’s going on your credit report.” I was like ummm I’m pretty sure you guys can’t do that anymore because of a new law. She was I was wrong and that they can still do it. I told her I’d be getting a lawyer then because that’s not right. Only then did she attempt to get my insurance information and look me up to see if I had Medicaid coverage. Which I did so she said she’d be billing Medicaid for it. Hopefully they actually do their job and bill Medicaid so I don’t have to sue them. This company needs shut down if that’s how all their employees treat people that call in. I understand being stern with people that are rude right off the bat but I wasn’t rude at all because I figured I’d just be able to call in and have them look up my coverage for the issue to be fixed. I wasn’t anticipating getting talked to like I was a dog.
Credit Bureau Systems, Inc.
Date: 06/25/2025
Kelsey we apologize for your surprise in receiving a billing notice on behalf of our contracted customer. Unfortunately, we cannot control the billing protocols prior to our involvement but we know people swear they've not been billed. Sometimes bills may arrive via email, text, or letter. Our approach is varied and I'm relieved we are in contact and seeking to help you resolve any unpaid balances. It is not our intent to threaten you but to help resolve any outstanding debts. Yes, we do place unpaid debt with national credit reporting bureaus (and yes that is legal for certain balances). If you had government insurance and it was effective at the time of whatever billing this is for, I'm certain our professionals can help you rectify the situation. Thanks again for reaching out and our apologies for the surprise.Review fromjohn M
Date: 04/10/2024
1 starjohn M
Date: 04/10/2024
You might want to train Natalie in the Paducah office a few classes in customer service, Told me to call my State Rep if i didn't like the rules... Are you Serious???
After asking for her supervisor... her response was She's Gonna tell you the same thing... She transferred me and it went to voice mail.... SO I contacted Mr. Smith also went to voice mail.
I don't have a issue paying the Dr. bill (which happens to be my Sons whos over 18 BUT UNDER MY PLAN) He's away at school and it was addressed here.... so it went to collection Don't know the Kentucky Laws,,, We just moved here..
She didn't have to jump down my throat...
Thats not the way to diffuse a SITUATION.
If you don't like your job.. LeaveCredit Bureau Systems, Inc.
Date: 04/15/2024
We regret that Mr. M********** had a negative experience on the phone with our account representative. It is the mission of Credit Bureau Systems, Inc. to comply with all relevant federal and state laws. According to the Fair Debt Collection Practices Act, it is a violation of federal law to communicate with the parent of a consumer over the age of majority unless given permission by that consumer. We apologize if that message was not appropriately transmitted to Mr. M**********. We would be happy to assist Mr. M********** if given permission by the consumer in question, either by phone or in writing, that we are able to do so.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.