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Business Profile

Credit Union

Abound Federal Credit Union
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Abound Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Abound Federal Credit Union has 18 locations, listed below.

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    Customer Review Ratings

    1.13

    Average of 16 Customer Reviews

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    Review Details

    • Stephen M

      Date: 07/03/2025

      Had an account with Ft Knox FCU in 1988, military moved to different states, haven’t been back or used account since 1988, but they refuse to close the account, always have some excuse to not close the account, verified ssn, address. Horrible customer service, worst I’ve ever seen. Hope they go under soon.

    • Daniel D

      Date: 06/05/2025

      My wife and I both applied to open an account so we could take advantage of the high cd interest rate. We both have credit scores in the 800’s, yet we were both denied. When I contacted the company they use, Chex, they sent a report saying my social security card didn’t have a name assigned to it when it was obtained. I’ve had the same number that I used I buy cars and homes with. Oh well, I guess they don’t like people from Florida or something, We have several people who were told about the high cd rate, but good luck getting an account. I don’t feel their background check company is very good and they hardly speak English. Ridiculous

    • David G

      Date: 08/14/2024

      Not user friendly bordering on rude. Abound is slow and dismissive.

    • Robert H

      Date: 08/05/2024

      I have been a member for several years. Every time you go into a branch it is different teller that has no clue what they are doing. Today they put a 7 day hold on a check when federal law is 5 days. Each branch is different too. I am taking my business elsewhere. Calling or messaging online gets no replys. Horrible banking service.

    • barbara e

      Date: 07/17/2024

      I was charged 129.95 from an order from Clean Balanced Diet. I did not order. Was returned to me and a month later charged back to my acct, overdrawing my acct and added fee after fee. I called the company, and the phone number was fake. There is no website. I called bank 4 times, and they believe Provisional Credit over me on this. With no written order or proof. showing I made an order. Can't call or write the diet place as there is no real info on contacting them. I asked to speak to a bank manager and was
      put off. Saying not available they will call me. Well, didn't call so managers won't help their customers. This is not the first charge I have disputed over the years, there are many. The bank just charges customers if they want. I have had so much stupid things with the bank. I am 77 had the bank many years and didn't want the trouble of changing. I will now for sure. Not only do they help the companies they ignore the customer's needs. What is this world coming to. How can we trust a bank to pay the bills no days. They just don't care. It's not their problem. Now I am out 129.95 for no reason. Show me the order that I made if there is one. The bank just lets anyone use your debit cards. How can we keep money safe and pay bills without a bank.

    • Jimmie G

      Date: 05/17/2024

      I have a 909 Credit score and charged us a 10.5% Rate no way that is Correct no matter who is doing the math on This loan?

    • Jason F

      Date: 05/09/2024

      I cashed a check thst had the wrong year on it. Instead of 2024 it accidentally had 2023. I cashed it without noticing the error and the teller didn't notice the error either but 2 hours later I got a call from Abound Credit saying of I didn't bring in another check with correct year them I would be charged a reverse charge of 250 plus any overdraft of 30 dollars. So basically 280 dollars for 1 number being wrong when I gave them the information of who wrote the check. Absolutely stupid banking considering I've banked with them for several years now. I'm probably after this going to close my account and find a much better bank that isn't in such a hurry to add fees and penalties. I told them I could bring another check the next morning because I was at work at the time they called but nope they couldn't wait. I may not be able to wait to close my account too!

    • John B

      Date: 11/07/2023

      This bank definitely has the worst online banking ever. Maybe federal credit union is awesome never have a problem.

    • Justin J

      Date: 10/22/2023

      Abound is one of the worst banks I don't get it their overdraft fees or ridiculous I asked them over the phone to remove what ever process that allows them to recover 31 dollars on a transaction that they did nothing to no payment was made and all they did was deny the transaction how does that work

    • Emily C

      Date: 03/13/2023

      Emily C

      Date: 03/13/2023

      My husband took out a personal loan and it stated it would be posted on Monday. It’s Monday and no funds! There’s no way to manage loan online and there’s ZERO customer service! Not happy with this!

      Abound Federal Credit Union

      Date: 03/21/2023

      Hi Emily, thanks for connecting with us. We’ve reviewed the situation mentioned in your review and can confirm the funds were placed in the account the day following your published comment. We apologize for the miscommunication about when the funds from the loan would be released, as we released the money as soon as it was available. We can confirm this is resolved. Thanks for trusting us with this process.

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