We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ammunition

Diamond Ammunition Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ammunition.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/11/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for 303 British ammunition in March of 2023. They wanted the $708 sent to them via Zelle from my JP Morgan Chase account. After I made payment to ******* ********** at ************, I waited a month without receiving my order and then called the phone number listed on the Diamond Ammunition website to check on the status of my order. After several failed attempts I finally made contact with a gentleman with a heavy foreign accent that agreed to check on my order and call me back. I have never gotten any return phone calls and I have tried numerous times to contact them. I tried calling the phone number that I sent the money to via Zelle. The guy that answered that call said he had no idea what I was talking about and he did not sound like the fellow I talked to at Diamond Ammunition when I made my first call. After all further attempts to contact them failed I decided to post a negative review through the Sitejabber website in early August of 2023. Following my negative review in early August regarding my March order of 303 British ammunition for $708, I received an email from Diamond Ammunition apologizing for taking my money but not delivering the ammunition. They indicated that it was a shipping problem and would try to resolve it. I asked them for the shipper's name and a tracking number for the shipment but they never responded to my request. I asked them to refund me the $708 but again, no response. It has now been well over a month since they promised to resolve my complaint and I still have heard nothing more from them. It appears to me that their recent August response to my negative Sitejabber review is nothing more than an additional stalling technique in hopes that I will give up and go away without out my ammo or my money. Be very careful ordering from Diamond Ammunition

  • Initial Complaint

    Date:06/22/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    End of March, early April
    Looking for ammo for newly purchased rifle. Diamond Ammo advertised on the internet for the ammo I needed. I contacted them via text and received a response (from a "Natasha") that the product was available and they wanted payment through Venmo, which I had never used before. They would not accept MasterCard info.
    I followed their instructions and they received my $500 for 500 rounds of ammunition. After ten days past and I received nothing, I contacted them through the text info I had. The person who answered asked for the order # which I gave him (heavy Indian accent). Three more days past with no response. I then called the phone # associated with their internet ad. Same Indian accent answered but said he had no idea what I was talking about, that he had no business re: ammo, etc. , yet his wife WAS named ********.
    HE threatened to call authorities on ME for harassment and I told him to call police.
    Have heard no more despite my wife calling the phone # and getting the same response.

  • Initial Complaint

    Date:03/22/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed on February 18, 2023
    Order amount of $2178
    Was accused of doing a charge back and they asked for more money to cover the amount they were locked out of.
    Tried filling fraud claim with Trust and was denied.
    Called on March 17, 2023 to complain and was told they would ship my order emediately and add an extra box of ammo as well as send me a tracking number and a photo of my order. Have had no contact since. No email response and no answering calls. Never had a response on their website chat
    Still no tracking number nor my order delivered.

  • Initial Complaint

    Date:01/05/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan 1,2023 I placed an order from diamond ammunition store and was requesting payment through zelle.
    I received confirmation of my order through email and sent funds but no reply back that money was received.
    Upon further investigation of the address of the store came up Madison pawn shop so I called them and they informed me the had many calls looking for diamond ammunition to which they informed me they are a scam and not to order from them.

Diamond Ammunition Store is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.