Complaints

This profile includes complaints for The Storage Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Storage Center has 26 locations, listed below.

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• 

  The Storage Center

  4455 Harding Blvd Baton Rouge, LA 70807

• 

  The Storage Center

  2240 Oak Villa Blvd Baton Rouge, LA 70815

• 

  The Storage Center

  10838 Greenwell Springs Rd Baton Rouge, LA 70814

• 

  The Storage Center

  1131 Millerville Rd Baton Rouge, LA 70816

• 

  The Storage Center

  1970 Staring Ln Baton Rouge, LA 70810

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/30/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a storage unit at this facility for three years without any incidents, storing over $50,000 worth of merchandise from my store. Recently, my unit was broken into, and the experience has been a nightmare. The facility called me the day after the break-in, asking if I had moved out of my unit. When I informed them I had not, they told me to come to the facility. Upon arriving, I discovered everything had been stolen, including over 30 sets of expensive rims and music equipment. This was not a small theft; it required a truck and multiple trips to remove. The facility claimed my storage door was “locked open,” suggesting it could have been pulled up at any time for the past three years. This explanation is both absurd and insulting. I know my unit was properly secured, and I find it suspicious they suddenly claim otherwise after such a large theft. Adding to the frustration, there are no cameras facing the storage units—only the driveway. When I asked to view the footage, I was told I couldn’t for “legal reasons.” The police were called, and they informed me that this facility is frequently targeted, with break-ins reported almost every other week. The officers even advised me to remove anything else I had stored there immediately. I had storage insurance, but it only covered $5,000—something the facility failed to explain when I signed up. When I brought this up with the manager, they dismissed the possibility of filing a claim, stating that since they believed my unit was “locked open,” I likely wouldn’t be compensated. To make matters worse, they admitted that customers should not store anything over $5,000 because their insurance doesn’t cover it—information they conveniently withheld for three years. The facility has shown zero accountability and hasn’t reached out to offer any assistance or even an apology. The lack of security measures, poor customer service, and suspicious circumstances surrounding this incident lead me to believe this was an inside job

  Business Response

  Date: 01/08/2025

  This is an unfortunate experience; please know we take precautions to prevent burglaries as best we can.  As the lease agreement states in section 8, customer agrees not to store property with a total value in excess of $5,000.  Please file an insurance claim with the storage policy and also your homeowner's policy if applicable. 

• Initial Complaint

  Date:07/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* ******* ADMIN OVER THE ESTATE OF ARMY VET ******* ****. 8/2023 I CALLED REPORTED DEATH OF ARMY VET **** ASKED HOW I COULD PAY ON HIS UNIT. I WAS TOLD THE CO HAD BEEN SOLD AND WAS IN THE PROCESS OF ENTERING CUSTOMERS IN THE NEW SYSTEM. I CALLED BACK 2 WEEKS LATER AND WAS GIVEN AN INVALID EMAIL ADDRESS. I CALLED AGAIN AND WAS TOLD THAT WAS THE ONLY EMAIL THEY HAD AND THAT THEY WERE STILL TRANSITIONING. I STATED THERE WAS VERY EXPENSIVE ITEMS IN THE STORAGE AND I NEEDED TO MAKE A PAYMENT, I WAS AGAIN TOLD THEY WERE UPDATING THE SYSTEM. I CALLED 10/22/23 SPOKE WITH A LADY WHO INTRODUCED HERSELF AS **** THE NEW MANAGER. I STATED TO **** WHO I WAS AND THAT I HAVE BEEN CALLING FOR MONTHS TRYING TO MAKE A PAYMENT ON THE DECEASED STORAGE. **** PUT ME ON HOLD, CAME BACK TO THE PHONE AND ASKED ME IF I CALLED THE RT PLACE I STATED YES, I HAVE BEEN COMING THERE FOR YRS WITH THE DECEASED. **** STATED SHE WOULD CALL ME BACK. **** CALLED BACK AND STATED ON 9/25/23 THE DECEASED BROTHER CAME IN THE OFFICE AND TOLD HER HE WAS EMPTYING THE UNIT. I STATED TO **** TERENCE IS AN ONLY CHILD AND HOW COULD SHE GIVE INFO TO A STRANGER WHO PRESENTED HIMSELF AS THE DECEASED BRO. I ASKED **** TO VIEW THE VIDEO FROM THAT DAY SO THAT I COULD FLE A POLICE REPORT **** SAID NO. I ASKED FOR THE SUPERVISOR INFO **** SAID NO, I COULD TALK TO HER. I STATED TO **** THAT I WANTED TO MAKE A COMPLAINT TO THE SUPERVISOR, **** STATED NO, I COULD SPEAK WITH HER. I STATED TO **** THAT I WAS FILING A POLICE REPORT. I FILED THE POLICE REPORT 10/23/23 TOOK THE POLICE REPORT, JUDGES ORDERS, OBITUARY ETC. TO THE OFFICE, SPOKE WITH THE LADY WHO WAS THERE WHO STATED SHE WOULD GIVE THE INFO TO ****. I STATED THAT I NEEDED TO FILE AN INSURANCE CLAIM THAT THE DECEASED HAD ON HIS UNIT. IT IS ALMOST A YR. AND I HAVE NOT HEARD FROM **** OR THE SUPERVISOR. THIS IS THE WAY THAT **** HAS CHOSEN TO TREAT SOMEONE WHO SERVED AND PROTECTED THIS COUNTRY. THE GRIEVING PROCESS IS HARD ENOUGH WHERE IS THE EMPATHY?

  Business Response

  Date: 08/02/2024

  We do not give out information to anyone other that those listed on the contract.  The unit had been vacated prior to the estate administration effective date.  As it is unknown who had access to the unit, we advised the administrator to file a police report and insurance claim for the missing items and offered help with the process as needed.

  Customer Answer

  Date: 08/07/2024

  
  Complaint: 22030864
  
  I am rejecting this response because: I filed a police report bought it into your office, I was denied the right by your staff to file an insurance claim. I am away from home and do not have to Police report with me please, look at the original comp,ain’t, it has an attachment with the Police report included.  I live in Alexandria, I would appreciate it if, your company would mail me the insurance claim form.  

  ******* *******    *** ******** **   Alexandria LA  71303

  
  
  Sincerely,
  
  ******* Adminstrator Over Vet ******* ** **** *******

• Initial Complaint

  Date:07/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented storage space at this facility a few months ago and have been there several times a month to get things. Today we went to get something and found the space full of dead moths - literally thousands of them and live ones flying around. We went to the office and had the manager come see and to determine what he was going to do about it. He took photos and said he wasn’t authorized to do anything. We asked for another space and for help to get this one cleaned out and have pest control come out and spray. He refused all - basically gave us no options or solutions. He also refused to give us the corporate contact information for this business and I’ve googled and been unable to find. The managers name is Kenny. He refused to provide his last name. We rented and are paying a lot per month for this storage space and never anticipated it would be infested with moths and furthermore the company provide no options to resolve the issue.

  Business Response

  Date: 07/24/2024

  The unit at move in was clean and free of moths. 

   You have the option of filing a claim with Xercor insurance for damages, if any.

  Another space is also an option if you would like to transfer to another space.  The store manager cannot, however, personally perform the move as you requested.  

   

    

  Customer Answer

  Date: 07/26/2024

  
  Complaint: 21944000
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:02/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the number listed online to cancel my unit rental in December 2023. I was told by the person that answered that we did not need to come in and do any paperwork or remove our lock to cancel the rental. We were told we would get a confirmation email. We never received a confirmation and were charged again for the following month ($189.00 on 1/08/2024). I called 10 times the day after I saw the charge and no one answered. I went in to the office on 01/19/2024 and had a terrible interaction with the manager. He was very rude and kept interrupting me as I was trying to explain what happened. He told me to never call their number and to always come in person. He takes me to my former unit points at the lock and yells "that's why you got charged!" I tried to explain to him that I was told by his employee that I did not need to come in and remove the lock when I called to cancel. That's the only reason it had not been removed. I took my lock off of the unit and wrote my number down so someone higher up can give me a call to try and resolve the issue. The manager told me someone would be reaching out to handle the issue. I did not receive any paperwork or confirmation that my unit was canceled. I walked out of the office because nothing was getting accomplished with my back and forth with the manager. I tried calling the number from the car to ask if I could get a confirmation of cancelation rather than go back inside and continue the pointless argument and was hung up on after the line was picked up. I sent two separate inquiries to The Storage Center on their website and have not received any correspondence. I want to get this issue resolved, but I cannot get in contact with anyone from the company.

  Business Response

  Date: 03/12/2024

  Rental Agreement specifically states that "locks must be removed when you vacate or you will be charged additional rent".  Once the customer vacated the unit and removed the lock, the customer no longer incurred charges for the unit.  No refund due at this time.

  Storage Center personnel did not tell the customer that he did not need to come in and remove the lock.  Store personnel cannot possibly be responsible for removing locks as customers vacate.  If you wish to discuss the matter please contact us at (**** *********

  Customer Answer

  Date: 03/12/2024

  
  Complaint: 21261395
  
  I am rejecting this response because: Your manager told me someone would contact me to discuss the issue. We spoke to one of your employees and were told we did not need to come in and she was going to handle the rental cancellation. After our move, I could not find the rental agreement. I called and asked your employee what the protocol was and did as they said. I went to the office in person to see what needed to be done to fix the issue and removed the lock that day, after being treated very poorly by the manager. I would have come in person and removed the lock the same day if your employee would have told me that is what was needed on the phone when I originally called. The manager told me someone would be calling me to discuss the matter. No one called. I attempted to call and could not get anyone to answer. It took a complaint to the BBB to get a response from you. That is why I do not accept your response. It is not my fault your employees are not on the same page. Your manager treated me like garbage. You failed to reach out to discuss the matter with me after one of your managers told me you would. 
  
  Sincerely,
  
  ******* ********